It was a weekday stay, so it wasn't high occupancy. We were given early check-in. Right in the city. Friendly and helpful staff. When we were out, they communicated with us through messages. Breakfast was delicious but lacked variety. Attentive servers. There are in room or in spa centre for massages/treatments. Comfy bed. A full body length mirror will be good.

The room was okay but needed refurbishment. Signs of wear are obvious. Room lighting is too dim. The bathtub situation could be tricky for elderly or limited mobility persons. Even with the mat in it, it is still slippery. While we had two toilets, the living room toilet was not clean properly. Some boogers were seen on the walls.

Aside from being a great hotel with excellent facilities—which is beyond question—the restaurant staff here is consistently friendly, and Ms. Adalina truly stands out for her exceptional service. As a regular guest, I always feel welcomed and well cared for. Ms. Adalina’s warm, professional, and consistently outstanding hospitality is one of the main reasons I keep coming back. Highly recommended!

Location was great, it was a 5 minutes walk to Grand Batam Mall. There's eateries and spa centres nearby as well. Room was simple. nice and clean. Breakfast was okay. They have an upgrading in some part of the building from 10am to 5pm, noise level was okay, bearable, as the loudest was at the lobby. so no issue for us.

The toilet and shower area could have been cleaner with thorough cleaning. Towels were not as white as they should be.

All about this hotel. Stay very efficient, friendly, helpful and responsive. Food especially breakfast foods really yummy. Until now I really remembered the taste of nasi goreng, very delicious. Room very clean and comfortable. Wifi no lagging.

Looby and cafe temperature need to take action. Cool but still can feel discomfort. Toilet space little bit small. One person per time.

The bed was comfortable and the location was amazing. Just a short walk to GBM and other eating places. The staff were friendly too! For the price, it was so worth it!! Would come back!

The building is a lil old but still well maintained. Only thing that bothered me a lil was the toilet door was looking old and had some ventilation window to the room so it was so cold to shower even with the heater on. Also, one if the lift was broken or on maintenance so waiting for the only lift left was too long. We also heard a lot of loud drilling at 9am so it was not that pleasant.

My second stay here & I'm grateful to the front desk guy who helped me changed from 2 seperated room to a connecting room (since I came with family) with no fuss & smooth exchanged. Overall I enjoyed my stay here & everything is good & looking forward to stay here again in my next visit

The location is walking distance to Batam Grand Mall and BCC, food court and massage places. The bed is very comfortable, although it will be perfect if the air con does its job well. The hotel staff are very polite and take my feedback very seriously.

The aircon is not working well, it could not cool the room effectively.

I like the bed Staff very discipline & well manners

Breakfast was good but the omelette was kind of small the rest OK... Coffee maker is good but waiting for refill so waste of time The bread corner & salad not really attractive.... Fresh milk & chocolate milk must always Wash & change hygiene purpose.... 1 Mie goreng 1 rice & soto will be great Potatoes , baked beans , vegetables & meat will be fine.... Room shower head water too small should change the hose type... The plug too far from the bed

I love the bath. I booked this for the bathtub. highly recommend doing this + getting 2hr Bali massage nearby. it was hot weather when I came, I pmuch just stayed in the hotel and watched TV.

the shampoo. I had very bad hair day from it. bring your own if you have dry/bleached hair etc.

There is a Grand Batam Mall less than 5 minutes away from the hotel. It takes about ten minutes to walk to places like A2 food center and Batam City Square. The room is decently sized. The staff were friendly, and I was given a connecting room as requested.

Looks like an old hotel. The toilet has mold, yellow stains are present in the toilet bowl and it appears that the towel provided is a bit dirty, so I'm thankful that I purchased a disposable towel to use instead.