Good location Friendly staff Quiet

Could be cleaner WiFi was poor

The location was nice and central Kuta so walking everywhere was easy and good. They had a pool which was nice and overall the place was nice

I paid for a room with AC and got told I didn’t and had to pay more. Got to the room and AC didn’t work. Got no towel. They tried to charge me ridiculous price for a ride to the airport lol, have ran into to many places like this one so knew from the get go what I was in for. I only stayed one night. It’s not a bad place by any means and I’ve stayed in worse

Staff were lovely and so genuine, good location, extremely Affordable and meet relastic expectations for the price paid

The room did not look like the photos online at all, the basin wasn't connected to the pipe and when using the sink water poured out the bottom.

I booked The room at $84000 threw booking com and was told a story & charged $ 150000 the room was grubby & no towel or tolet paper

Access to everywhere

I was book thr room but they give to someone without permission

they provided with a different room. a totally less than the picture. it looks old and unclean. they even charged us with a different rate

it is not exactly the same room that they provide us as their main picture on the app.

The staff was nice.

No toiletries provided, dirty towel no soap no tissue paper when I ask at the reception they told me to buy from the local store it's really annoying.

Nothing

Nothing like the images

Really bad experience. Somehow I must have not read the reviews and comments because they were all spot on.. the images are NOT at all what it looks like, maybe 20 years ago but now it looks like an abandoned trap house. We got here and no one was at reception so I had to go into the back room get someone attention. Although the staff did seem nice enough then we were told that we have to pay again? I told them I paid online and they said they don’t have a room for that price so I would need to pay more if we wanted to stay. He then showed me a paper with the contact info for booking so clearly they are aware of this issue and have done nothing to fix it. I don’t understand why you would be on any online booking platforms to begin with if you won’t honor the price listed, Contact them and fix your pricing. At this point it was 12:30am and we were exhausted and just paid the extra 100,000. Then were brought to our room, nothing like the pictures. The AC doesn’t work ever well, the room was dirty, the bed didn’t even have a real blanket. Just a small like bed spread which was full of holes. The bedsheets are ripped, and don’t look like they’ve been cleaned unfortunately. There was no toilet paper or garbage can. The room stunk very very badly, of smoke or mold, probably a mix of both. If it was not so late at night, and if we didn’t have so much stuff we would have found another location immediately. Very early mornings there was A LOT of construction noise so we could not sleep. From looking at the other reviews this is a common issue. It annoys me how the hotel has been replying to guests reviews saying they are sorry and they value feedback and are working to fix it, but those comments go back to 2022 and clearly NOTHING has been changed to make the guest experience any better. Do better or take yourself off popular booking websites.

I was attracted by the price, $8 per night seemed like a good idea because I needed to spend just 1 night in Kuta

The hotel charged me 40 000 IDR more for a room with aircon, even though the air conditioner was in the room description and in the pictures. The room was completely different from the one on Booking.com page, there was a cigarette smell in the room, it was incredibly dirty, the window was broken and couldn't be closed, there was no toilet paper, and the bathroom was disgusting. But the WORST thing that happened, was when I took a pillow, 2 huge COCKROACHES were released from it and started running on the bed. Terrible place, how is it even allowed on Booking.com