We had a 1 bed villa with a pool, the views over the jungle are spectacular, our room was very private and peaceful and the facilities at the resort are wonderful. The breakfast was really good and the location is fabulous for getting into Ubud centre. We had a great sleep here.

We were charged for an item in the minibar we didn’t have, we explained that it was never in the minibar but the staff couldn’t understand us and made us pay. The All Day menu food wasn’t the best. The bathroom wasn’t the cleanest either.

Gorgeous landscaping, pools, flower displays, and great food, music and hospitality by staff.

1) Many of the guests took over the pool chairs for hours even when they went to lunch for 1-2 hours… I was told by the pool staff that it was full but i insisted on getting in the pool anyway and had to wait for chairs that were “claimed” as belonging to those who left belongings and returned later. There should be a “no parking” rule as there are more guests than lounge chairs. Guests said things like “you snooze, you lose!” Maybe have a two hour limit and staff to monitor?

Wonderful location great staff

Too spread out although there was the offer of a buggy

This is a beautiful resort. Very tranquil and relaxing and so large that it doesn't feel crowded. The staff was so friendly and the spa services we received were performed in a room right above the river - breathtaking! So many things were included in our stay at no extra charge - various daily activities like afternoon tea and morning yoga, an extensive breakfast buffet, and the Balinese dance performances that accompanied dinner at their restaurant. We were pleasantly surprised that there was a pool designated only for adults so that we could enjoy the serenity of its location right by the river. We definitely picked the right place to stay in Bali!

The only thing thing I could really complain about would be the food. At a 5-star place I expect fantastic meals and the food was just 'okay'. Luckily, there are great restaurants in town. Other than that, one should be aware that the resort is not really walkable to town. It is a short 20-25 minute walk, but there are no sidewalks on the road to town and I would go as far as to say it would be a bit dangerous to walk down given the way the cars drive down it. But that being said, the resort does offer hourly vans into town and it's Maya's seclusion that makes it so beautiful and serene. We didn't take advantage of the resort's van service as we preferred to come and go on our own time schedule and go to specific areas of town - a taxi into town was quick and cheap.

It was all very nice and good. The whole complex was very well maintained and the stuff is super friendly. The price is totally worth it.

The only think that I would like to know in advance - there was a list with activities, some of the marked as free. So we took a photo session, that was marked free. Once showing at the lobby for the session - we've been told that for the free option we are only getting 1 printed picture. If we would like to have the whole photo session - the prices are much higher than expected, of course - you have the option to take only the 1 photo and pay nothing, which is still great! I guess it would be better to be more transparent about it at the list. We would still book the session and enjoy paying for the photos, but this way it just felt that we are being lied.

What an awesome resort spread over 18 acres. Grounds were meticulously maintained, staff were faultless, rooms were clean, comfortable and had fabulous views of the rice paddies. Not one thing we could suggest that requires improvement. Even the Chef met our vegetarian/veagn requirements without any issue or hassle. Highly recommend this fabulous place.

If anyting, it was a little further out of town than we would ordinarily book but the atmosphere and facilities more than made up for it. Getting a Grab into town cost $7AUD or there was the free shuttle.

A luxury hotel close to Ubud town Centre but the hotel is in the jungle. The service the quality of the food, ambience perfect. This is the second time we’ve been here and we will definitely return next time we are in Bali. The hotel restaurant offers great quality food at reasonable prices with nightly entertainment and a cocktail happy hour with live music. There is a free shuttle service into town which is only a five minute ride away but a taxi is only approximately £2/3 sterling. The Butler service is a new addition to the hotel when you stay in a villa, they will unpack pack and arrange any tours or restaurant bookings and cater for all your needs. One side you’re in the jungle in the ravine with a river running at the bottom the other side of the hotel has a rice Terrace what more could you want?

There is nothing to dislike about this property. It is our second visit so this is a testament to the Hotel and the quality it offers.

Nice resort. Facilities are clean and new.

I arrived around 3pm. The staff put me waiting in the lobby for almost 1 hr. At the same time, they gave a room to an American couple in 10min they arrived. The next day when I finished my massage around 12:30 (their only available time slot) and asked for a late check out around 1pm. The staff was rude and said no to me. I need to beg her for 15min to go back to the room and get changed. And the door key was expired so I had to go to reception again to validate it. To be honest it’s an awful experience for a luxury resort.

This really is a beautiful hotel. The rooms are spacious & have every comfort that you need - complete with personal butler service. The butler connects with you both personally & via what’s app so that your every need is catered too. All the staff are gorgeous. So warm & welcoming. The gardens, pools, hotel, restaurants etc are all well maintained & visually beautiful. I really enjoyed the food & as a coeliac I found that it was so easy to eat here & I had loads of choices & the menus are clearly marked. The staff understood my dietary requirements. There is entertainment each evening & there is really no need to leave this hotel. There is however a shuttle bus service to Ubud that runs every hour between 9am & 5pm & the trip only takes 10 minutes. So exploring Ubud is easy. The staff at Maya are all outstanding. I can’t wait to return.

There is nothing to dislike about this property. Plus the personal butler & each staff member cater to your every need. You would only have to ask for something & they would get it for you.

everything!!! the resort itself feels unbeatable. The spa was my best time of my life. Rooms are clean and spacious. Staff are friendly (sometimes too friendly that as a european you cannot understand if they are trying to flirt you and this can sometimes intimidate you but overall good). Pools were magnificent, however try to find a place in forest pool in the very early morning since it can be too crowded after noon. Hotel provides many different cultural workshops and dinners.

staff with better english can be hired, language is a barrier there. Breakfast would be better if included more european options rather than asian. They don't know about bali belly and still use ice from filtered water as they said, which is not good since they make us scared from bali belly a lot.