What’s not to like about this place? The scenery is stunning! The service is exceptional. The level of luxury and comfort is something you just don’t see all that often. This place is truly a gem!! On our first night, we asked if there was any way we could get a mosquito net for our daughter’s inflatable bed. Within minutes there were two members from the house-keeping team hanging the most beautiful net all the way from the ceiling to wrap around her bed. She called it her princess bed for the remainder of the trip. This level of service continued until we left! Amazing.

Our stay at this Bali hotel was nothing short of perfect. From the moment we arrived, Dewa and his team were incredibly attentive, making us feel so welcome and cared for. The room was absolutely gorgeous — beautifully designed, spotless, and wonderfully comfortable. The food was delicious at every meal, and the whole setting was peaceful and relaxing, a true escape from the bustle of everyday life. The free shuttle to Ubud was also very convenient and made exploring the area effortless. Nothing was ever too much to ask; every request was met with a smile. The staff’s warmth and friendliness made it feel like a home away from home. This was the perfect stay, and I can’t recommend it highly enough!

The tranquility of this hotel is truly captivating—an oasis of peace and beauty. The management and staff go above and beyond to ensure every moment of my stay is memorable. In particular, the manager, Dewa, often goes out of his way to make guests feel genuinely welcomed and cared for. Their attention to detail and heartfelt hospitality elevate the entire guest experience to a whole new level. Conveniently located near Ubud city center, the hotel also offers complimentary shuttle service, making it easy to explore the vibrant heart of the city while enjoying a serene retreat

The staff here are the most welcoming I have experienced from a stay anywhere. They strive to ensure your stay is as perfect as it can be. Food is very nice and plenty of choice for all types of tastes. We did not have any problems at all but if we did we would have had confidence of them to be corrected very quickly. If you did arrive with no plans there is plenty of opportunities to book trips with the hotel.

That we didn’t have time to stay longer :(

The staff are very friendly. The breakfast is divine! The room is spacious, luxury and clean. The massage at their wellness centre was one of the best we had received in a very long time. The a-la-carte breakfast was sumptuous and very delicious.

The property is about 20 minutes away from Ubud centre on a good day but can take up to 45 minutes with traffic. The surrounding area does not have many eatery except for the resort's restaurant. However Grab Eat is an option and the resort does offer free shuttle (not too regular though).

The staff were exceptionally polite and accommodating. Dewa, the manager and Dessi were fantastic l! The place is like an idyllic sanctuary.. A beautiful place. Thank you !

It's just a little far out from the ubud centre. It rained every day! Dim lighting for romantic setting but would like option of bright lighting too.

The staff literally made us feel so welcomed and honored for us to be staying with them. The customer service was so positive it did set a new benchmark for us.

It’s normal in Bali that pools are not heated, but it was the only issue.

A fantastic place to relax , a bit hidden in the green just outside Ubud with great facilities: two swimming pools, spa, gym, yoga, massage,…. High quality restaurant with ample choice: Balinese, Vietnamese, Thai, ….. and even Western dishes. The rooms are large and comfortable. We had a villa-appartement with private pool/jacuzzi. The staff is extremely friendly and go the extra mile continuously with attention to every detail. This can-do mentality, always with a smile is so inspiring. Thank you Alena Resort for a fantastic experience.

Absolutely beautiful environment- lovely attention to detail. Staff incredibly helpful and friendly. Restaurant was excellent; wide menu.

In peak season, traffic in Ubud is bad.

Everything. The staff, the decoration, the support, the flexibility. Impressed. Highly reccomend.

Location is good but traffic to center of Ubud and to main touristic location was annoying