The staff are very friendly. The breakfast is divine! The room is spacious, luxury and clean. The massage at their wellness centre was one of the best we had received in a very long time. The a-la-carte breakfast was sumptuous and very delicious.

The property is about 20 minutes away from Ubud centre on a good day but can take up to 45 minutes with traffic. The surrounding area does not have many eatery except for the resort's restaurant. However Grab Eat is an option and the resort does offer free shuttle (not too regular though).

A fantastic place to relax , a bit hidden in the green just outside Ubud with great facilities: two swimming pools, spa, gym, yoga, massage,…. High quality restaurant with ample choice: Balinese, Vietnamese, Thai, ….. and even Western dishes. The rooms are large and comfortable. We had a villa-appartement with private pool/jacuzzi. The staff is extremely friendly and go the extra mile continuously with attention to every detail. This can-do mentality, always with a smile is so inspiring. Thank you Alena Resort for a fantastic experience.

Peaceful and beautiful property with soothing natural beauty and all the amenities. The staff was very courteous and polite and attended with utmost care.

The staff and service was top notch. They accommodated us in every possible way including a free room upgrade.

If you're dreaming of serenity, warmth, and authentic Balinese hospitality, The Alena Resort in Ubud is where your dream becomes reality. My stay here was nothing short of magical—a seamless blend of luxury, culture, and heartfelt service. The resort offers a tranquil escape from the busy world, yet remains conveniently close to the town’s cultural heart. From the moment we arrived, we were treated not like guests, but like family. The staff welcomed us with genuine smiles, a refreshing welcome drink, and a level of care that was deeply personal and sincere. The rooms are beautifully appointed, combining traditional Balinese design with modern comfort. I stayed in a suite overlooking the gardens, and every morning I woke up to birdsong. The bed was incredibly comfortable, the bathroom luxurious. One of the highlights of my stay was the infinity pool, surrounded by palm trees and open sky—it was pure bliss. Dining at the resort's restaurant was a daily delight. The dishes were fresh, flavorful, and beautifully presented, with a menu that blended local flavors with international favorites. Breakfast was generous and varied, with the option to enjoy it poolside or in your room. But what truly sets The Alena Resort apart is the people. Every interaction—from the front desk to the drivers, the restaurant staff, and the housekeeping team—was warm, gracious, and infused with a spirit of hospitality that felt genuine and from the heart. We left The Alena Resort feeling deeply refreshed and emotionally connected to the place. It’s not just a hotel—it’s an experience. One I will remember always, and one I would recommend to anyone visiting Bali.

The service at the hotel was fantastic. Nothing was an issue and the staff did everything they could to assist. Arrival was great and we were regularly asked if we were enjoying our stay and if they could do anything more for us. We went for a 5hr spa package which I booked 1 week before, which I'm glad I did so we didn't miss out and it was so so relaxing and I felt so spoilt- definitely worth doing!!

There's nothing I could say I didn't like here. I will be back if I am lucky enough to come to Ubud again. It was a great start to my Bali holiday.

The staff,property, accommodations and overall experience. Standout staff, Dewi (restaurant and pool bar) she was a pleasure, a bright smile accommodating and knowledgeable. I must commend Resort manager Indira on leading a great staff. Also, sheq personally signed a birthday card addressed to me, and left a nice bouquet of flowers in the room. And the staff surprised me with a birthday song at my doorstep. Dessi (front desk), was most helpful in communicating with transportation for me with Gojek. Adi and Gustu were great! The shuttle service to Ubud center was a plus and any driver transporting us was top notch and professional. Unfortunately I cannot remember my 90 minute deep tissue massage therapists name, but it was one of the best I've had, and I'm a self proclaimed, massage receiving connoisseur. She was small in stature but had mighty strong hands! I think it'd be hard to be dissatisfied with the Pramana Experience. And that's all i have to say about that....

The bumby road leading to the property (no fault of the hotels)😉 oh and the service charge on the massage was a surprise at checkout. I tipped at the end of my massage (because she was one of the best I've had). I do hope that she received at least some of that service charge.

Totally loved our room and bathroom facilities. There was some noise we could hear from above rooms through the open air section in the bathroom, but that wasn't for long. The pool outside our room was so convenient - cooler temperature that expected but very refreshing. Our beds were extremely comfortable <3, service from all staff impeccable, the restaurant had such a huge choice for all meals, especially the breakfast menu.

I was disappointed with my Day Spa experience (60min massage) - the room I had the massage in was next to the public jacuzzi, which was being used by a father & son (I think). There was NO background music for me to listen to while having my massage and all I could hear was the noise of the 2 people in the jacuzzi, which was very distracting.

Loved the staff. They went out of their way to make my birthday very special. They gave me and my family a free upgrade to their luxury villa with a private pool which was such a serene and beautiful villa. The villa feels like a sanctuary for all things beautiful- doves resting on branches, pomelos hanging from the trees. The food available is for all varieties- Indian, Asian and Western and very tasty.

Nothing

We stayed in the hotel for couple of nights. We accidentally found this hotel as a replacement for.previously canceled villa. We travel a lot incl. carrabeans, Europe, Africa and Asia. We stayed in various hotels even top luxury ones. This hotel is nice, good looking, and clean - really nothing to complain about. The one thing and the reason I'm writing this review is staff. I have never seen such greatly dedicated staff! They can organize everything - just to give you an example: the pool was already closed they said if.we are silent we can still use it, and they brought us drinks and meal for the kids to the pool! The level of engagement and kindness is crazy! The other thing that is surprisingly good is restaurant - the food is delicious! The breakfast is worth every penny- just to compare the quality is somewhere close to super expensive boutique hotels in Tulum. I really recommend staying in this hotel!

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