The rooms look nicer than the pictures and so does the pool! There is a TV with access to apps like YouTube and Amazon Prime, which is a nice touch. It was very quiet during my stay and I was able to rest well. I had hot water most of the time and the wifi worked pretty well too. There’s a water refill machine by reception which is great! It’s also right on Kuta Beach and in walking distance to some restaurants. Staff were friendly and they allowed me to check out later for no extra fee, which was a really nice touch!

The towels shed a little bit so you find little bits all over you when drying yourself, it would be nice to have a full length mirror in the room because there’s plenty of space, the doors are tricky to open and close sometimes and you can’t pay for the room by card, even though it’s quite an expensive place 😅 These are quite minor things that if improved could make a big difference, but I had a really nice stay here :)

First we have to mention the staff as they were all amazing. Super nice and friendly and especially Elda at the reception was the nicest and took perfect care of everyone and everything. We stayed 2 weeks. The location is great - the beach is directly across the street, the street is closed for cars - so it is very quiet. The bustling area with all the restaurants and bars is about 5 min walk. The rooms and bathrooms are spacious as well as the patio, new and nice. The garden is beautiful with plenty of flowers. There is a big fridge at the reception which can be used by everyone and they also have a hot and cold water dispenser.

There are currently half of the bungalows still under renovation. Pool bar was also still under renovation, so not open. It was not too noisy but just to mention it to guest who might plan to come in this season. At the pool there were only 3 loungers and they had no cushions. So that was not very comfortable and only 3 people can sit at the pool. The cleaning was ok but there is also room for improvement (e.g. clean mirrors, wipe the floors properly). Sometimes warm water was gone, so maybe it’s solar powered and when it’s cloudy it does not get heated. We would recommend to put some hooks into the room to be able to hang clothes.

Nice and calm accomodation yet super central. Very very helpful and friendly staff! They made our stay a true treat! Special thanks to the ladies at the reception. Always kind and helpful, with laundry, motorbike, tips where to go and even super helpful sorting out our ferry trip back to Bali incl. Transfers The AC in our room was top (LG) Happy to come back

Sorted by priority (room Nr 5) The bum gun on the toilet had a terrible smell, hose and gun should be renewed - we stopped using it because of the smell Shower drain got clogged every now and then leading to almost "flooding" the hole bathroom after 2ppl showered. Should be maintained properly All windows could have curtains or simple hooks to keep the light out while sleeping. An additional shelf for storing you toilet bag under the sink would be really helpful. The light on the balcony didn't really work (very low and flickering.

The staff and the rooms both superb!

Geekos.....

What a beautiful oasis right in the centre of Kuta! The resort is located just around the corner of the busy streets and invites for slow mornings or relaxing at the pool. The staff was beyond friendly, super helpful and attentive. The room was nice, aircon working great. A big plus was the free access to an amazing gym (5 min scooter drive away), and a free water refill station.

Only the bathroom did not have any windows so it was difficult for the air to circulate. However the main room was not affected due to great working aircon.

Clean with a lovely pool and free water refills (which I feel is really needed) and most importantly the staff who really helped us when we were suffering with an awful case of food poisoning which effected us for most of our stay. We can’t thank them enough for helping with our recovery and felt relieved that we had chosen this place.

One of the only downsides was the water pressure, but I was still able to wash my hair. It just took a little longer.

tbh no complaint! the staff are soo nice, very helpfull. The staff is always at your service. My favorite is Rani, one of the sweetest persons i've met in my life! The location is right at the strip and next to the hotel you have supermarkets which one is 24hrs open. The swimming pool is nice and cleaned everyday.

not a complaint but a upgrade would be perfect.

The Confidential Lombok is an outstanding place to stay at when visiting Kuta. Location, Facilities, and most of all the attentive staff made it a wonderful experience for us. We will for sure stay there again on our next visit to this beautiful island. Great property, large spacious rooms and excellent staff. In front of the beach this is insane! Overall great place to decompress for a few days. wonderful ambience and exquisite nature from the ocean. Incredilbly friendly and welcoming staff, peacefulness, clean setting, and amazing cultural experience. This became one of the best hotels we have had (for the budget we paid) Lombok is a shining and rising star of Indonesia that far surpasses Bali A superb hotel in a perfect location. It is impossible to find fault with this hotel and, even if you could, the helpful and happy Confidential team would deal with it! The room was immaculate On this trip we have stayed in many hotels and this was genuinely the first time we really didn't want to leave!

The staff Mila and Elda were so kind, friendly and always wanted to do more to help us. The pool was really nice to relax in too. The location is great as it set back from the busy streets right at the beachfront and only a 10 minute walk to the busy area.

The drains and sink needed unblocking as the water drainage was slow and smelt bad sometimes. Also the bins in the bathroom could do with a lid to cover. These were the only things to improve everything else was excellent.

Calm location with lovely bungalow with a great garden and pool. Superior room was very comfortable with lots of space and clean. The team was absolutely kind and helped out quickly with questions and problems like blocked shower drain pipe. You can easily get your laundry cleaned or rent a scooter via the reception. The location is in nice beachfront but very calm and close to the city centre with lots of great cafes and restaurants.