Your staff is Awesome!!! Very exceptional Customer service!! The only thing that wasn't good was the room. We stayed on the third floor. The room smelled musty and like a dog. There was dog hair on the carpet and up the side of the wall. Your staff was so gracious and helped solve the problem immediately. They brought in an air freshener and aired out the room while we were gone for the day. When we returned that night the room smelt better but the smell is still there. My suggestion would be to take out the carpet and leave the hardwood floor, that way smells don't get trapped in by carpet. Thank you.

Front desk staff were friendly and welcoming and the room was clean and comfortable. The personal care products were very nice! Breakfast was more than adequate for a quite reasonably-priced stay.

Unfortunately for this hotel, the surrounding area has become a gathering place for some quite sketchy characters. To the hotel's credit, they discourage people loitering around the property; unfortunately for guests, this is done via a motion-activated security system which makes an announcement intending to move people away from the area. We heard this announcement numerous times through the evening, which disturbed an otherwise peaceful stay.

The remodeled rooms are amazing. The beds are so comfortable and everything was spotless! Liz at the front desk when I checked it was very pleasant and very helpful. If I need to stay again someday I definitely will. There aren’t very many hotels that I would recommend in Hemet California, but this is one for sure!

I would’ve liked some bigger pillows. I woke up with a really stiff neck. I am definitely not gonna sleep with pillows next time unless they’re bigger because I’m assuming that was the cause of my neck pain I just couldn’t get my head comfortable other than that the bed is wonderful.

First, we were so cheerful greeted by the front desk person, Aalieyah. That really sets a nice tone for the stay. She is a real asset to the Best Western Plus Diamond Valley Inn. She had the same pleasant demeanor at check out. The rooms were very clean and the house keeping staff was efficient and friendly. We were coming for the funeral of a dear friend . We used to live in Hemet. We plan to return to Hemet this summer to help the son of our dear friend go through her music library and we will definitely stay again.

Everything was as I expected, except for the coffee maker.

The coffee maker was broken (room 110) and it proceeded to flood the countertop it rested on. It also flooded all the paperwork I had sitting on that countertop (dresser top). Unfortunately, I also forgot to report the debunked coffee maker at the front desk when I checked out.

Loved the bathtub with jets! Breakfast was excellent! Heard very little from other rooms. My husband and I were celebrating our 41st anniversary, and we enjoyed ourselves.

The pool and hot tub closed too early on the weekends. The parking lot was not convenient. And there was no designated smoking area.

Comfortable and clean perfectly located to the facilities we were visiting. Plenty of eateries close by. Staff was cheery and helpful. Exceptionally clean facility with a great bathroom amenities. Will stay here again.

Parking lot was a bit sketchy but at least it was wide open and easy to see everything for security purposes.

Staff was very nice.. room was ready and clean when I arrived

If I had to pick one thing to complain about, I would've liked the ability to use streaming accounts Netflix, Hulu, Prime, ect .. regular cable was ok.. i just didn't know what to watch I'm always on streaming accounts

The breakfast was good! The cleaning service was outstanding!

Their was an issue with checking, because the hotel didn't receive the second reservation. I don't blame the hotel for this issue. They realized the mistake and took immediate action to resolve this issue.

Everything I loved an enjoyed. Beautiful property inside. Staff was amazing and tentative. Friendly and helpful!

It has nothing to do with the actual hotel itself. It is mainly the surrounding area. It is not in the best neighborhood I'm sure. Close to drugs and homeless outside doing the most.