The young lady at the desk when we checked in and out was extremely helpful. She was quick to get us 2 out of the 4 rooms 2 hours ahead of check in and gave us directions for a local restaurant that served beef on weck! I accidently left something in the fridge and even though had already checked out, she was able to get me a temporary key to get back in. She rates 5 out of 5 stars with my family! Breakfast buffet had a nice assortment of items for everyone in our party.

The bathroom could use a little update - very clean, especially the tub and shower but the sink, faucet and tiling could use a slight update.

I came to Buffalo for the first time. I came here for my son’s orientation in the University of Buffalo.I love everything about the courtesy of the employees to the rooms how well organized and clean they were. The beds. I also love the breakfast in the mornings. This will be my hotel to stay when I come to visit him.

The location was great, across from UB. Plenty of amenities, shopping, restaurants and access to routes to surrounding cities. The Staff very friendly and efficient helpful. Loved the shower. I would recommend placing a couple of makeup remover towelettes in bathroom, I have come to enjoy having the use of them in other hotels I recently stayed. Bottom line. I would definitely rebook here again and have already recommended it to other family members.

We were on the 2nd floor , our room faced parking lot and university but also above the free breakfast space. So we got that smell. I'm not sure if I'm overly sensitive to the smell. Ddnt smell in room only when in the hall and elevator..

Location for us personally is near family to visit, plenty of grocery stores and restaurants in either direction. Easy access to I-290 to reach Niagara or I-90. A decent breakfast provided with stay in lobby. Staff was excellent.

In middle of the night in parking lot there was a vehicle with loud music and not sure what kind of activity was going on, not sure if staying at hotel. Night guy did approach the vehicles and activity ended. Can't really say this was bad as staff was helpful to put an end to it.

staff were over the top thoughtful. My husband had just had extensive mouth surgery and was having mobility issues and they helped me with me into our room....couldn't have been more nice and friendly... I don't know how I could have done it without them

room could hve been bigger

Service was exceptional breakfast great and workers friendly

The pool water was not desire to swim and my room AC needs an update

Location is great as there's food, groceries, restaurants and gas stations all within a couple miles. Rooms are clean with microwave and fridge, washer and dryer available on site as well. Staff is always courteous and they still have a decent breakfast in the morning to start the day off!!

Beds are ok, could be more comfy.

With the major storm that hit, I saw a lot of service people staying there and seeing a box of food in lobby for donations to help feed anyone who needed it. Personally the stay was great as it's near family for visits. Lots of shopping and restaurants near by. Breakfast is offered in the morning with waffles, bagels, scrambled eggs, sausage and cereals with fruit as well.

Parking normally has lots of room, but with major storm the piles of snow made it difficult. Not fault of facility just an inconvenience.

breakfast OK evening had odors of some food, perhaps indian, that were unpleasant

ok fpr what it was

Convenient

Pool