Excellent location, close to Niagara Falls and the University at Buffalo. Friendly and helpful staff. Good breakfast. Clean rooms. Nice gym room and pool.

The breakfast was very popular. There are more food options than a continental breakfast. Because of this, there was a long line of waiting for food especially the line for waffle. It will be better if the hotel has a bigger breakfast area or scatter the food by using more tables. Now, all the hot food are placed in the corner. It would create congestion. They can re-arrange the food without doing any renovation. Another limitation was about the internet. The signal was strong in the lobby but weak in the rooms. Sometimes, we could not connect to the Wi-Fi at our rooms on the 5/F.

The rooms were clean; the housekeeping did an excellent job stocking the place. It had everything and a little more. Normally places that advertise amenities rarely have them as advertised. However, this place ensured that you had the room fully stocked. The breakfast was good, the staff did a really good job of keeping all items available. Sadly one can't say the same about the guests, who were hogging certain sections, cutting between lines and being generally rude - sad to see people behave that way. There was plenty of parking available as well and it's close to good dining.

A small comment on the room itself, while it was very comfortable, it had a weird bathroom with a barn-door. The door didn't close, simply slid across, making it really weird. It might be ok for couples, but sharing a room with family wouldn't work. There was no lock - so it was rather uncomfortable. That was the only drawback

I have to give 5 stars to the stuffs whom are working at front desk. They're super nice, very helpfully and were accompanying all my needs during my stay. My Dad had took a nap before we had checked out, so he left his phone in the room, we had rushed back about 1 hour later, as soon as the front desk lady saw me rush to her, she knew what I was there for...really saved my day.... Thank you so much!...The location is great too, just cross the street from all the major shops, I'll definitely pick this hotel again in the future.

A bunch of us stayed here for an early Thanksgiving family reunion. The rooms were spacious and had clean kitchen facilities. The opportunity for rooms with a second area was very helpful for the families who had little ones. The breakfast was good and a convenient way to start our day. We also rented out the meeting room for an evening of take out dinner which worked out great. Staff members were consistently friendly and helpful. Shout out to Muhammed who took a fabulous family photo for us!

We all felt the curtain in the middle of the room was a little unnecessary and an odd color. No worries, though, we just pushed it back and didn't have to deal with it.

The girl that checked us in was FANTASTIC! she was so friendly and really helpful. she was really great about explaining the facilities, breakfast etc. our room was lovely, clean and very comfortable.

There was a flashing light going off in the room at night close to the bathroom that I couldn’t figured out what it was. Also, at breakfast around 8am there was no coffee and I heard someone ask the staff for coffee and the girl got upset with her saying “I’ll try but I’m so busy” from behind the food station. we waited about 20 min for coffee and no one came to refill it which is a little disappointing especially for breakfast when there’s about 15 people waiting for it.

Staff were friendly and prompt to react to any requests. Room was quickly changed on arrival when original room was found not to be serviced. Hot drink always available in the foyer. Good gym, pool and washing facilities available.

Nothing negative to say.

The bed and pillows are so comfortable

That we wanted to have our dog with us but the charge was so ridiculous for one night. 75$. Half the cost of the room. There should be a lower charge if there isn't a multi night stay. Fortunately we were able to leave her with our son. Unfortunately she has to be away from us in a strange new environment.

My son liked the large pull out table on wheels and the divider curtain for the sofa area. He also loved that there was YouTube and Netflix available on the television.

I was surprised by the $250 deposit which was inconspicuously written in the fine print. (I didn't see it.) Also didn’t like the sliding door for the bathroom. There was a gap where you could see into the bathroom. There was no privacy.

Julian at the Check In Desk was Super Friendly and Kind he should be recognized for his excellent customer service! The Hotel was clean and location for us was good!

Where the pool was located right by rooms! Our room stunk bad like cigarettes! Freezing cold air pours out from underneath the heating and cooling unit. I stuffed pillows under it to block it.

Amazing hotel. Good location for shopping. Right near Target, Walmart, Trader Joes, Crumbl cookie, etc. Rooms were very clean and nice. Staff was great. Complementary coffee, tea, hot chocolate in the lobby. Free parking and breakfast is an amazing perk! Will be staying here again if we come back to Buffalo!