The staff was incredibly attentive and genuinely caring—we never felt like anything was missing during our stay. A special shoutout and heartfelt thank you to Carlo, who went above and beyond to take care of us. We booked a private dinner at their villa, and it turned out to be one of the best nights we’ve ever had. Carlo anticipated every need and made sure the evening was seamless. When my girlfriend realized she had forgotten her cardigan in the room, he immediately brought her a scarf so she could stay warm and comfortable. This level of thoughtfulness and attention to detail truly reflects the outstanding quality of service here. We are deeply grateful—thank you for making our experience unforgettable!

Beautiful property, excellent service, excellent dining and spa! Loved the staff, especially BangBang, Thomaso, but all were excellent!

It would be very helpfull if the hotel would provide clearer information/directions to the property with a description and guidance of the best route to avoid the very bumpy, rutted road route especially during rain .

I don’t really have the words to describe how beautiful this Estate is, it is simply stunning. I visited the hotel early May so it was a bit quiet but i didn’t mind, love the fact that we were upgraded from the Fontanelle Hotel to their Clubhouse. Spa facilities were lovely, lovely views and very clean. Staff were also wonderful and very helpful, nothing was too much for them (very accommodating).

That I didn’t stay longer!

The breakfast was great. The restaurants on the property were also fantastic. We did an excursion at the winery onsite that was FANTASTIC. And of course with everything, first class views and service.

Only minor complaint we had was the Air Conditioning in the room wasn't great, so we slept with the window open to keep the room cool.

Stunning property in the midst of vineyards and orchards. The staff especially in the main restaurant, the french sommelier (Lucy) and the pool area were outstanding. The check in check out people were good too but could be a bit friendlier. We spent just 1 night on the way from Florence to Bellagio and wish we would have stayed longer. We were in the base room which waslovely but windows are small so there isn't a "view". Decor was beautoful and clean but if you're staying for more than a night then get a higher room category. Its just a stunning place with excellent service. Go ahead and book!

Nothing.

We loved everything about our stay! The hotel and grounds are one of the most breathtaking and beautiful places I have ever been. It was like being in a fairytale and it exceeded all of my expectations in every way. The room was beautiful and large and we even had a balcony. The staff were exceptional in every way. It was 5 STARS at every moment of our stay. They truly catered to our every need and the restaurants were amazing and 5 stars. The pool, bar, grounds, every aspect was 5 stars!

nothing!

- view is perfect - architecture is very beautiful - food in the restaurants was good - unexpected car wash during stay - super friendly staff everywhere in the hotel, at the pool bar, in the restaurants...

- beds are a little bit too small for tall people - room service costs extra per delivery on top of the normal prices which discourages you from ordering there - too few sockets in the room

location is amazing, very good set up and staff is super staff if nice and helpful

a little bit too « perfect ». some will understand.

Property is amazing in every way!

The service at the breakfast/ terrace was dreadful with the service. It would be helpful if you had someone to help organize the men and let them know how to notice, respond and serve the guests.

The hotel is stunning, truly feels like you’re in a fairy tale. Every single staff member is nice and is genuinely happy you are there and want you to have a great stay. The restaurants are to die for the views everything about this hotel is perfect. Would not change a single thing.