This 'quaint' hotel is situated just around the corner from the ' funicolare' at Borgo Alto, Certaldo. It really is a nice place, the room was cosy enough, no issues with facilities therein and the breakfast in the morning was good. THE best thing about the place ...... the garden, with a great panoramic view. Fantastic space.

There was only one young lady manning the reception and bar upon arrival, so I had to wait until she'd finished serving drinks before she gave me the room key, then pointed up the stairs. The same for check-out, a young lady alone coping with breakfasts and reception. Also, after a walk, I returned to the hotel to have a drink in the lovely garden, to find that the bar had closed ( 9pm ) !

Absolute hidden gem, close to Florence in a beautiful town. I would advise contacting the property as you arrive, as it was not easy to reach via google maps and the host was very helpful in directing us on where to go to park our car. The room itself was very clean, had great character and was so quiet even though we were in the main part of the town. We took the funicular down to eat for the evening which was so close to the hotel and very convenient. The hotel bar had a jazz event which seemed popular. In the morning, breakfast was a simple spread but did the trick. Would certainly recommend.

The bed was quite hard for our preference, but we know this is personal.

The cleanliness is excellent, and I’m very particular about that. The entire staff is incredibly welcoming and makes you feel right at home. The restaurant menu is delicious—I tried most of the dishes during my stay. Chef Ahmed is world-class, and his dishes are outstanding. Finally, the hotel is located inside the castle, and the security is top-notch. Overall, it was a truly wonderful experience.

Beautiful building right next to the furnicular stop. Lovely courtyard area for breakfast, lunch or dinner. We had dinner & food & service were really good. Great view from terrace.

Only issue was arriving by car at night & our sat nav struggled to find the hotel which is in a restricted traffic zone. We just wanted to drop off our bags & then park in the car park nearby. Maybe some hints from the hotel for customers arriving by car would be helpful. Otherwise we really enjoyed our stay.

The location of the hotel is excellent next to the funicular, with great views. Certaldo Alto is small, so it close to several good restaurants and bars. The staff were friendly and helpful. I had two excellent meals, dinner on the restaurant terrace (with a great view) and lunch in the garden. Breakfast was good. My room was clean and comfortable. The hotel is a short distance from the railway station.

No problems.

Amazing location in the heart of Certaldo alta, next to the funicular. Stunning bluilding, quod with amazing view, restaurant with delicious food and terrace view. Spacious and clean room and bathroom. Alfred was a lovely host. Very helpful to rearrange the dates of our stay due to travel problems we had, and shared tips on the town and countryside walk. We had an amazing and relaxing time!

Nothing for us. The rooms are on the first floor with no lift so might be a problem for some people.

I liked the typical Italian breakfast served at the hotel and how guests were offered choices for a variety of healthy options. The selection would suit people with different food preferences and people with allergies (see below). The quality of the food was excellent. I liked that the hotel owner, Alfred, was also our host - always around and available when I had a question, in a helpful, non-obtrusive way. Alfred's music always made me smile! The staff could not have been better - from housekeeping to kitchen and breakfast room, bar and fine dining - they seemed to really care about this special place. I loved the outdoor terraces and the expansive views of Toscana with the towers of San Gimignano off in the distance. I will always remember the evenings ... when leaving our room, we were met with the most amazing aromas from the kitchen - the fragrance of herbs in the pot enticed us down the stairs like an sensory invitation to explore aperitivo and eventually dinner. The experience was magical - these things just do not happen at home! One of our favourite memories is of the wild tortoises who are indigenous to the area. They find their own spaces to live with the hotel (outside) and drop by once a while when the sun is just right. The eldest fellow is around 90 years old and he is quite a character. These tortoises have lived in this place longer than almost any other living guests. I suppose they have adapted to share this incredible place with the rest of us.

The only improvement I can suggest is to offer the allergy codes/numbers in multiple languages at breakfast.

The hotel is historic but the rooms and bathrooms are renovated to high standards of comfort and were very clean. The hotel has the best terrace location to watch the sunset, and is right next to the funicular. Staff were super friendly and kind

I had to be there during the low season so most of the restaurants and cafes in the village were closed unfortunately!

The host Arthur was outstanding, kind and helpful and very interesting with his love of jazz. The hotel was wonderfully modernised while retaining it’s ancient charm. The location was superb: a short walk from the station to the funicular, up to the old town, turn right and you’re there. The restaurant was the best in Cetaldo.

The hotel has a fantastic location as part of a walled village at the top of a hill. The views from our room and from the patio where we had dinner and breakfast had exceptional views. Dinner at the hotel was delicious and reasonably priced. Our room was large, quiet and thoroughly modern. Staff was friendly and the manager was helpful and informative.