Everything was perfect. Very beautiful property mixing old with new, everything was clean and well kept, the grounds and gardens are lovely, staff were super helpful and friendly. The spa is well- equipped and again, very clean. The pool area is fantastic with lots of lounging options within a lovely garden area plus showers, modern changing area and a bar. The restaurant is great, beautiful location outside with a view of the mountains, again with professional and friendly staff and the food was amazing (vegan options were great, ask the waiting staff as not all is on the menu). Breakfast was really nice also with quality vegan options. Overall the facilities were well-designed and a pleasure to use. Can’t recommend this hotel enough, my friend and I loved it.

Nothing bad to say at all!

This place is exceptional! Such a wonderful spa area, such a nice people around and fantastic breakfast! We enjoyed a lot swimming pool outside...everything is so clean and new...it is just been renovated i think. Bed and towels were made and checked 2 times a day!!! So clean, so beautiful, so nice! Territory is super pretty with flowers all around! Great job! We will be back with my family!

nothing

Beautiful hotel and very nice staff.

We were informed just a couple of days before our arrival that the pool was closed for reconstruction. When we arrived we noticed that they must have been working on the pool for some time so the original listing should have indicated this. We specifically were looking for accommodations with a pool. Once we were notified we were already in Italy and didn’t want to spend our vacation searching for an alternative.

The castle is amazing and beautiful. The staff lacked client excellence service.

The staff did not informed/asked us about the dinner (fully booked) on the first night. The location does not offer any other quality restaurant and had to order food from Uber Eats late at night.

The hotel, the location amd the staff were exceptional. The quality of the food and all aspects of food preparation, delivery and presentation were above 5 Star. As a group of 22 people staying here for 3 nights it is without fault, and would be extremely hard to get better.

The castle is really beautiful and worth a walk around. Our bed was comfortable and we had a good night of sleep.

First, it was strange because they set up a table for about 20 people for a private dinner on our floor by our room door. We ended up going out for dinner and coming back late at 11pm and the people left at 11.30pm. however, it was loud and if we had decided to have an early night, it would have been impossible. I raised it with the hotel in the afternoon but it did not seem to alarm them and they did not understand how it could disturb us. There is nothing in the room to make yourself a coffee or tea. The door to our shower was not fixed (no leak, so not a deal-breaker). We got a king bed room and there is nothing other than a bed and a desk. Not even a small armchair. Breakfast was ok but nothing exceptional for the price of the room.

Excellent hotel on huge property with beautiful garden ans swimming pool area. Everything was great. Spacious and nicely furnished suite with private sauna. Very good breakfast and Friendly staff. Well recommended!

I only wish the spa opening hours would be different so it would open sooner and close later.

Everything, from the beautiful suite, the amazing facilities and stunning surroundings, all the way to the kind staff (from Gaia in the front office to Marilyn in the restaurant✨️) , thank u guys!

The hotel is lovely. It's outside of the main attraction areas but that was fine for us. The pool is brand new and wonderful. The staff were lovely and the food great. The rooms are quite small but for the money I think it was fine and its not really a place you stay in the room a lot. Good aircon!

The sensitive modernization to the historic nature of the property and the facilities were excellent. The location is superb for exploring the Lake Como area.

We arrived during the shoulder season. It was unseasonably warm and the air conditioning was not available (this was an effect of the gas and energy restrictions in Europe resulting from the Ukraine War and NOT within the hotel’s control). With the windows open at night, it was fine.