My family and I loved everything about our experience at Baglioni Hotel Santa Croce. From the prompt and professional email responses to my various questions and requests prior to arrival to the staff during our entire stay, everything was beyond incredible. The hotel is gorgeous, with its rich history, amazing location, large and spacious air conditioned rooms and the amazing perfume scent permeating the entire property! We travel ALOT and this was by far the best hotel we’ve stayed at in all of Europe. What a hidden gem! Highly recommend!

It was perfect in every way! The only thing I didn’t like is having to leave this gem!

What a wonderful hotel! Upon arrival the bell staff greeted us and assisted with luggage. The woman that checked us in was extremely friendly and professional. Our room was lovely. Spacious and comfortable. Breakfast each morning was very good. We loved the location because so much was within a ten minute walk but not in the thick of the hoards of people. We would definitely recommend this hotel to friends and stay again.

Nothing bad to say

We are a family of 5 and we ordered 2 rooms. We loved the size of the rooms, the hotel ambiance and decor, the personal service, but most incredible was the staff. Every single staff member in this hotel is professional, accurate, caring - high quality service indeed. Our stay was super incredible. And the hotel is situated within a walking distance of everything.

The wifi was off during our stay and there wasn’t WiFi in the rooms, but the staff made our stay so special, we didn’t even care so much…

Without question, this hotel was the highlight of our month long journey around Italy. It starts when you walk into the building. The air-conditioned lobby smells like roses, and the decor is beautiful. Our room was exceptional. There is no other way to describe it. Beautiful views. Amazing facilities. Close to everything. But our highlight was the reception staff - especially Giovanni. We were lucky enough to have the men and women who work at this hotel look after us and be extremely helpful. Giovanni and Dorina made sure we could get dinner reservations and contacted tours for us. Nothing was too much trouble. We are so grateful that we stayed here.

Nothing. There is nothing we didn't love.

Cleanliness, excellent location close to all the things to do in Florence, amazing service from front desk, cleaning staff & restaurant staff, parking available with an electric charger.

No balcony to enjoy the views but at no fault of the hotel. We had a window we could see some of the city and the Duomo. We had dinner at the restaurant and for the price we weren’t too impressed with the food. We had better food in many of the city’s restaurants. The breakfast was good.

Absolutely beautiful hotel with great staff. All staff members ensured we had a wonderful stay, starting from the concierge who is always present (morning and night) at the entrance of the hotel to the reception desk and restaurant staff members. We received a free upgrade for our 2 night stay and the room was gorgeous. Breakfast was delicious and when asked to buy their own baked cookies, they offered the recipe to make some at home! We received multiple personal notes from hotel manager along with complementary goodies throughout the stay. Very friendly and professional staff. The hotel is walking distance to all the major attractions within Florence city center.

beautiful old Palazzo with refined decoration, spacious room, beautiful view of Santa Croce, peaceful

Location was excellent. Staff were very friendly. We had a minor issue with our room but the staff were absolutely fantastic and changed us to a larger room, free off charge. Beautiful dining area. The decor all round was very good indeed.

Not much at all really. As I said, we had an issue with the room but the staff resolved this quickly and even put us into a larger room. Fantastic service.

I stayed at the hotel with my 4 year old son, and both of us fell in love with the place. We spent a lot of time reading/drawing/having snacks in the incredible Music room, and it felt like we were in a friend’s (extremely luxurious and grand) living room rather than in a hotel. The view from our window was also amazing, and overall it felt like the perfect place to stay in Florence, offering everything that draws the visitors to this city - history, style, art and beauty. But what made real difference was the people working at the hotel - warm, friendly and thoughtful. All our questions and requests were addressed without any delay and we were always greeted with a genuine smile. Even my 4 year old’s questions were treated very seriously, which did result in him wanting to come back to the reception “for a chat” at all hours (my apologies for that!). Special thank you to Dorina at reception - she really went out of the way to make our stay feel special! Will definitely be back!

Nothing - everything was perfect!

Beautiful hotel in old palazzo in Santa Croce district. Luxurious rooms, great breakfast and bar. Excellent staff througout. This was our fourth visit and we will return to this hotel. I took us 20 years to find this gem in Florence and we 'plan to stay anywhere else.

Nothing.