The employees were really nice. The Hotel is also charming and comfortable. It is very convenient to park the car just in front of the room. The room was big and well equipped making it ideal for a family. The location is also nice considering the distance to the centre of Milan. The waiter during the dinner (I think his name is Luca), was excellent. Very nice and professional. The reception ladies were also all very nice and helpful. Thank you!

It is a pity that there is no specific time for the children to visit the SPA. I understand that the SPA is a relaxing zone where people want to have a peaceful time to recover from their daily stress and charge their batteries. However, the children should also have their time, and it would be great to have a specific time (maybe 2 or 3 hours per day) and allow the children to enjoy, at least, the swimming pool. Because, of this, and as we have 2 children, it is unlikely that we come back to this hotel.

I was very impressed with the spaciousness of the room—it was truly huge. I also appreciated the option to park a car right by the room, even though I didn’t have a car with me during my stay. Everything was spotlessly clean, and the friendly atmosphere made me feel very welcome. The breakfast was both tasty and plentiful, offering a wide variety of options. The staff were always willing to help and very attentive. I also appreciated the thoughtful touch of being able to borrow an umbrella on rainy days. Overall, it was a wonderful experience!

I liked the room overall — it was spacious and bright. The curtains were drawn so tightly that we didn’t really pay attention to the view from the window, but that wasn’t important anyway — we booked the room just for an overnight stay, as we were heading to Milan the next day. The lighting system was interesting — you can turn everything off with a single button, which was convenient. The design looked very stylish, though I felt slightly uneasy about the glass door to the bathroom — I have a bit of a fear of glass doors due to a personal bad experience. But that’s just me. Other than that, everything was great!

nothing specific, everything was good

Staff member 'Jennifer', is worthy of a mention as she went out of her way to accommodate and translate for us.

Breakfast choices where limited. Our first evening meals was delightful, all 6 of us enjoyed. Our dinner on the next night (3 people), beef was hardly touched full of fat and gristle. Mentioned to staff and all we got was a sorry. On check out staff asked if we enjoyed our meals, again reiterated that beef was inedible and all we got was a sorry again. $70 Aus. for a steak to go back to the kitchen with no replacement or refund is not customer service. When we checked into our three rooms, 2 of the three were incorrect. One was given the wrong room number and the other totally the wrong direction. Perhaps young staff, but not acceptable for such a large organisation.

The hotel is modern and has a good appearance; the car entrance is very grand, almost like being in an 18th-century palace. The reception staff are attentive and helpful.

The worst part: the hotel is so 'modern' that all the lighting system is controlled by remote controls that are not very intuitive... a simple light switch is straightforward and functional, there's no need to innovate in that aspect. At night, it’s very noisy. We spent quite a while listening to people outside talking loudly, and nobody seemed to say anything to them. The room seemed clean, but I found a large spider in one corner of the bathroom. The room’s fridge is filled with drinks (which are paid for); you have to empty it completely to put your things in, and then put everything back as it was to avoid being charged for room service.

Excellent custom service, and modern spacious rooms. Staffs were very helpful and kind as well. They have also managed to prepare breakfast even if we were not able to join as our departure was earlier so they packed it before hand for us.

The location is a bit of an issue if you aim to commute to the city center or exhibition center, if you are attending CPHI fair. Taxi is quite expensive from here and public transport takes more than an hour to reach with many changes.

The staff is super friendly, especially the restaurant team; they were absolutely delightful. The hotel restaurant is excellent and convenient, making it well worth a visit. The rooms are spacious, and the bed is comfortable.

The bathroom is spacious, but during showers, the floor tends to get quite wet since there’s no door to close off the shower area. Additionally, the gym is quite small; given the size and structure of the hotel, they could definitely provide a larger space for exercising.

The place is clean, has an upfront parking and is a duplex, which is great for using it as a quick b&b for late or early flights, which is exactly what we’ve been using it for. Didn’t have breakfast since we needed to depart early, so we ordered takeaway bags. Never got to use the pool or other services.

Somehow the booked room for 4 had breakfast only for 3 people (not sure if it’s booking.com or hotels fault), so I was asked to pay for the extra person. And since we needed to depart for Malpensa at 6am we ordered breakfast packs. We expected a sandwich in addition to some dry/permanent products, but got only the latter. Absolutely not justifying the breakfast cost.

The hotel is top notch, very modern. The motel concept is very convenient and built extremely well. The breakfast is AMAZING.

In the 4 person room, the top floor is warm, the AC wasn't as effective. But the biggest issue is that in that room there's a glass wall to the shower/restroom. A narrow part of it is clear! But it is wide enough for someone in the room to peep in. That's not good in a family setting...

For my standards is the best hotel. 1st parking 2nd it is hotel!!! ,no b&b. Enough with the b&bs . 3rd The room was very clean . The WiFi is ok , the restaurant is ok! Everything is ok ,depend what are you looking for. If you are looking to be at Milan city centre maybe is far away. But for myself to be at one day in Vercelli - Como - biella for my business with my car it is perfect!! 10/10 . That's the reason that i went second time there. And i will go again!