You will feel very welcome in this hotel. The staff, from the front security , bell boy, reception, restaurant and cleaners are all very friendly and professional. Don't hesitate to ask if you have any problems or questions. They will gladly put extra effort to help you out the best they can. The hotel is strategically located near the Roma Termini Train Station. From there, you can access almost any point of Italy using the modern rail transport system. Breakfast was excellent! Very delicious and filling, with a lot of choices at a very reasonable price. You can get a discount if you pay in advance. Room is provided with an LED TV with satellite cable. Channels are in English and Italian languages. The room was bigger than expected, with complete amenities provided (hair dryer shampoo, toilet paper, hand body soap). Beds were big and comfortable. Heating was adequate during the cold winter days. Cleaning was meticulously done everyday, staff providing fresh beddings and towels. Hotel gave free instant coffee, sugar and milk in small sachets daily. Free Wi Fi available anywhere in the hotel. None of our things were lost or stolen. You will feel very safe in this hotel. You can request for taxi booking free of charge at the hotel's reception area.

Everything about this hotel was up to my standards regarding price, location, facility, comfort, noise level, transportation access, etc. Also the hotel was in an area with numerous restaurants a, souvenir shops and mini grocery stores. Except for the hotel's surroundings. Just be careful walking very late at night when the crowds have died down. Avoid dark alleys, streets. Make sure you walk in pairs or groups. There were a number of drunk people, homeless people and beggars.

very good location, about a 20 min walk to the Colosseum, Trevi Fountain and slightly further to the Pantheon. Right near Roma termini, which goes straight to the airport and also has access to the metro to get around the city. Restaurants everywhere nearby. facilities were great, staff were very helpful and the rooms were very clean.

rooms were slightly small for two people and big suitcases, but that’s being picky

Excellent location. Very close to a large train station, and easy to get to nearby tourist destinations. The hotel itself was clean and modern along with the rooms. The area surrounding the hotel was also great, it wasn't as touristy as areas nearer tourist destinations, but still had a great range of shops, restaurants, etc.

The only thing keeping the review from being a 10 was that the bed wasn't that comfortable. A very minor issue that we didn't even bother mentioning during the stay because it was so minor. The hotel even had a pillow menu, which if we would have utilised, would have probably made the difference!

Our second stay at StarHotels Metropole was as comfortable and pleasant as the first. Excellent location if train travel is part of your itinerary. Staff was available and responsive. Facilities were lovely. Breakfast was abundant and diverse. All around excellent lodging when in Rome.

As in many hotels, the shower/tub protection often is often less than effective is keeping bathroom floor dry. Surprising how challenging good hotel room design can be.

It was near Termini station which was convenient for travelling to the airport and around thr city. Room was clean and spacious. The staff members at the reception were friendly and accomodating.

I understand that it's winter time and the airconditioning units were switched off but there were times when it was difficult to sleep because it was too warm. If visiting the winter I recommend opening the window a bit just to let cool air in if that's your preference

Loved the interconnecting rooms as we were travelling as a family of 5. The set up was different than i expected but in a good way and there was enough space for everyone with a large couch in the rooms. Loved that the doors to enter the rooms were inside together in their own mini hallway and could be accessed from inside and not from the main hallway.

The gym was so small and no space or equipment or drinking water. It was hard to find and felt like an afterthought. The breakfast was quite basic and unimpressive, the quality of breakfast items were not the best quality or taste.

Room was exceptional clean and comfortable

Desk staff was abrupt...rude and gipped us our of exchange from American to Euros and visa versa...gave them $200 American and received 150 Euros...when questions they said that the exchange rate was correct...when later went to the ATM...and bank there was a $30 plus difference. Purchased hop on hop off tickets and over charged us and placed us with the worst company...directions were inaccurate. Said that he could not help us when we needed change for Euros...

Staff was very pleasant and helpful, both at the reception and at the restaurant where breakfast was served. Hotel location is great, most attractions are within walking distance, we only used public transportation to reach Vatican, we walked to everything else. Breakfast buffet was abundant and tasty, but it had the exact same selection every day - some diversity would be great. Bathroom was big enough and clean, room was clean and spacious. We wanted a family room, since we were travelling with two kids (9 and 11 at the time), they made sure we got separate beds for the kids, since they are probably too big to sleep together on a couch.

Rooms are a bit scruffy and dark, some woodwork is scratched. Breakfast buffet served the exact same selection every day - some changes on daily bases would be great.

Good location and near the Roma Termini. Enjoyed their breakfast. The restaurants around the hotel were excellent.

Their mini bar is not a fridge according to the front desk. If you plan to keep chronic medications cool, this is not ideal. Coincidently, their Starhotel in Venice has a proper mini bar fridge.

The location was really good. The staff were terrific and it was a classy hotel which overall we were impressed with.

The TV in our room was clunky at best. I guess you don't go away on holidays to watch tv but we do like to have it on to keep abreast of news etc. It was difficult to work with, with the remote not really responding to the tv as you would expect and the channels were difficult to follow. The refrigerator was warm and made it difficult to access anything form the mini bar.