The property was wonderful we had a two bedroom apartment. The staff were amazing and the staff running the breakfast each day were kind friendly and professional.

The fact that only one swimming pool is available for families. A pool that is seawater and no shallow end completely inappropriate for children and families. We paid full price but couldn’t use the wellness centre facilities (four pools) apart from one day ! We met a couple who said it was only busy in one day the rest of the time was empty. You need to rethink your policy. We come away to spend time with our child not put them in a club and then go to the spa. We pay the same as others yet didn’t get to use them. Or does one parent use the wellness centre whilst the other parent looks after the child. You need to rethink. Open the pool everyday even if just for 3 hours late afternoon etc.

The hotel staff were excellent. Great hotel for families. Should make sure room is suitable for elderly grandparents so they don't have to climb stairs. Breakfast was fantastic with great staff ready to refill your coffee. The wellness pools were great and our kid enjoyed the tennis court. Great views at night over the Harbour. The only thing is that dinner timings were a bit difficult to guess as options were limited in mid April and we didn't know where to go for a quick meal. Had we asked, I'm sure the front desk could have made some recommendations. Overall, excellent quality.

LOCATED ON THE WATER, THE VIEW WAS VERY LOVELY. GREAT RESTAURANT A FEW STEPS AWAY (MUSTAFA) IF YOU DON'T WANT TO TREK INTO TOWN. THE BREAKFAST WAS AMPLE AND HAD GLUTEN FREE CHOICES! GRAZIE SALVATORE. THE FRONT DESK WAS AWESOME! SHOUTOUT TO VALENTINA, ANNA, CIRO, GIUSEPPE AND EVERYONE ELSE. THEY WERE SUPERB. THEY ARRANGED TAXI PICKUPS, RESTAURANT RESERVATIONS, AND EVEN HAD A WORKER DRIVE US UP THE LONG HILL TO THE TRAIN STATION WHEN THE SHUTTLE WAS BROKEN. ONCE UP IN TOWN, EASY TO JUMP ON THE TRAIN TO SORRENTO--TAKING A TAXI THERE IS VERY EXPENSIVE! THE HOT WATER FOR SHOWER WAS GREAT AFTER WALKING ALL DAY.

IF THE SHUTTLE IS BROKEN, YOU HAVE TO RELY ON THE BUS (AN HOUR LATE) OR GET A TAXI. THE SHUTTLE IS FIRST COME, FIRST SERVE SO IF IT IS FULL, YOU'RE OT OF LUCK! BE MINDFUL OF SHUTTLE NOT IN SERVICE FOR AFTERNOON HOURS. THE SHOWER SITUATION PRODUCED A LOT OF WATER ON THE BATHROOM FLOOR. CHIPPED TILES AROUND THE ROOM.

The staff were brilliant, all spoke fluent English and were extremely helpful with all our questions. They allowed us to check in a few hours early. The complimentary breakfast each morning was more than sufficient to get us started for the day. The selection of pools on site was plenty - we didn’t get to enjoy them all over our short stay. The views are incredible, and the outside dining terrace offers stunning Italian food and drinks at a sensible price. The location is great - It’s a short drive into Sorrento Town and well placed to explore Amalfi Coast, Capri, Naples and Pompeii. The hotel also offers a complimentary shuttle bus to the train station.

They advise that the private beach shuts at 6pm. Some days we were allowed to stay there longer into the evening, some days we were told that we couldn’t access the beach again after dinner.

Loved the hotel room. We paid for the panoramic views with the balcony on the 3rd floor. Amazing views of the sea and square. Sound of the waves every night and morning. The pool was refreshing, saline water. The jacuzzi was amazing. Staff were friendly. Towels and slippers provided. Also, beach towels. The reception staff were wonderful.

Not much choice on the restaurant menu. The cafe also had limited choice. Both provided the same menus with no variation. A lot of fried food. Rice salad, green salad mozzarella, and tomatoe salad. We couldn't use the bath as the plug wouldn't stay in. The shower head needed cleaning. The ants were everywhere. The various areas closed down by 6pm. Apart from the restaurant.

We needed a beach break after what has been an exhausting 3 weeks travelling through Europe. The location was spectacular and affordable - Sorrento without the price tag!! The staff go over and above to make sure you are comfortable and feel welcomed. Amalfi boats are right on the doorstep and the breakfast was excellent.

Nothing really - all was really good. Just be mindful that this is very much a beach resort so you may end up in a 90s themed family room or if travelling as a couple the rooms are renovated

Amazing views of the water and Mt Vesuvius from the breakfast area and our room with a balcony. Breakfast buffet with option to also order from a customizable a la carte menu was delicious. They had a wide variety of hot and cold, savory and sweet foods as well as beverages. I had informed the hotel in advance about my gluten-free, dairy-free, and nut-free food restrictions. I appreciated that Salvatore and Christian immediately recognized my dietary needs when I gave them our room number. They provided me with additional pre-packaged bread and dessert options. It was awesome that they wanted me to have a great breakfast experience. The wellness pool area was a wonderful respite - spacious and uncrowded - but you need to reserve the lounge bed at the front desk the day before. They accommodated our last minute request due to availability. Otherwise you could easily walk up and get a lounge bed at their lower pools and beach area, and eat from their restaurant. Convenience was great. We stayed in Vico Equense because of the value and location. Nightlife seemed lively in the area with restaurants and music when we had walked around. I do recommend advanced booking to tour Capri, Positano and Amalfi by boat for a small shared group so you can leave from Vico. We were lucky enough to book last minute spots to Capri with Crystal Wave Charter by walking up to their storefront. They were completely filled to go to Positano and Amalfi for the month. You can book them through the be-IT app, their website, or call them. We loved the ease of walking a very short distance from our hotel to the port to launch for our excursion. Otherwise you will have to find your way to Sorrento. We had a car and was able to leave it safely at our hotel to avoid the windy roads to Sorrento and paying for all day parking. It also let us sleep an hour longer. Our superior double room (2 beds) with a sea view was nice and clean. We appreciated the friendly staff and our daily room cleanings.

The room was a little small and the bathroom was tiny, including the shower stall. Additional shelving for our toiletries and hooks or towel racks in the bathroom would have been helpful.

All the staff were grateful for their kind response. When Asian people travel to Europe, they are in a disadvantage, but I was so grateful for remembering and considering their preferences for breakfast I couldn't have breakfast when I went on a tour early in the morning, but I was able to feed my children snacks in the middle of the tour because they took care of me. And I was so grateful for the sincere treatment of the child even when his foot was injured and needed disinfection Thanks to the shuttle bus running to the train station, it was also convenient for people who visited without cars like me

There's no one

Staff was amazing. Great option for multiple pools and felt so spoiled to walk right onto the beach. Salvatore and Giulia were so helpful! Remembered names and coffee orders and helped when I was sick. Giulia even brought me a specific allergy medicine from the pharmacy. Lifesaver! Salvatore was a highlight of the visit and Giulia and her coworker, both Vico locals gave exceptional recommendations. Breakfast was decent. Beds were super comfortable and our room was really big! Great balcony for stunning sunsets. Also, just to note - the communication via WhatsApp was great. We were a bit scattered as far as planning and transportation goes and they were very helpful and responsive on WhatsApp.

No coffee in the room. Maybe that’s the American in me, but I like my coffee before I see humans. Did have the option to have room service, though which is a good compromise. I can also appreciate the lack of bad instant coffee or bad machine coffee in Italy, so I understand it! It also didn’t seem as though one of the restaurants was ever open which was a bummer because it looked fun! The location was in a very quiet town not far from a small also quiet town. A great jumping off point towards Sorrento or Capri, but it was described as “not touristy” and it was most definitely a town for tourists. That being said, met some nice locals.

Wellness centre had great pools - very peaceful relaxing there. Breakfast was excellent Reception staff very helpful - especially Anna Gardens and layout of the hotel were lovely Room was comfortable We had a very pleasant stay - a good location for visiting Sorrento Pompeii etc

Although the reception area looks as if it has been refurbished - the rest of the hotel looks a bit tired. It's in a great position and could be a really excellent hotel. However this didn't spoil our stay The bathroom was a little small The beach was as expected in terms of sand/stones - the loungers looked a little worn