Staff was incredible. So helpful. Tried getting me a refund because of my sons surgery. We didn't need the full 4 days for his recovery. The staff really tried but booking.com is kinda sad and pathetic that they couldn't refund the the money. I understand stand how small and fine print works. But this was my son getting a very serious surgery. I wasn't thinking about maybe recovering faster, but booking.com has zero compassion for people with children with special needs and need these surgeries to function normally in life. My stepson already has a disadvantage in this world. It's the holidays. We were there on Thanksgiving. But no booking.com doesn't see it that way. They see it as a business and I understand. Just that I could have used a small victory. Thank you booking.com you are what is wrong with this. Crazy crazy world. Hotel was amazing! Cantcsay that enough. Booking.com not so much. Zero compassion or empathy

BOOKING.COM ABSOLUTELY GARBAGE ZERO COMPASSION ZERO EMPATHY HOLIDAY SEASON MY ASS

The inside of the hotel was very clean and the hotel itself was conveniently located to where I needed to be. The hotel staff were very cordial and professional.

There is a renovation going on the outside of the building, which I was informed about prior to my stay. Since it was a weekend, there actually wasn't any active work being done at the time. So, it wasn't noisy nor created a barrier to the sidewalk. However, trash which had been blowing about outside was getting caught at the base of the scaffolding, causing an eyesore. I would suggest the hotel try to have someone keep the site clear of trash.

Clean rooms Friendly staff Location

The elevators were malfunctioning. One of them stopped then dropped multiple floors while my husband and I were going down from 17th floor, terrifying. Wish there was an option for some form of breakfast or at least coffee in the morning. TV needs some help...all screens had light gray overlay

The hotel is a short distance from Philadelphia's Union Station, the rail station for Amtrak and the local rail system, SEPTA. The room was clean, spacious, and had good ventilation. The bedding was clean, and the cleaning staff was extremely courteous and polite. One of the cleaning ladies, an African American woman, gave me extra washcloths. She was very gracious and made me feel welcomed. The hotel is literally near the campus of the University of Pennsylvania and Drexel, so it was fun to walk through the campuses. The U. Penn bookstore is a block from the hotel, as is the SEPTA trolley.

I have no complaints regarding the facility or the staff. The front desk staff and the cleaning staff were extremely nice. I have no complaints, but I thought the room was a little expensive (about $200 a night, plus taxes). However, you do get what you pay for and this was not Motel 6 or the Red Roof Inn.

I thought all of the staff were very polite. The breakfast room was overcrowded on Sunday, May 29th. It was standing room only. I was very impressed with the poise and professionalism of Myia, who was the only person assigned to manage the breakfast room. Miya took a leadership position to request that upon completing our breakfast we bring our plates and silverware up to the area by the back room. This facilitated quick cleaning of the items so that other guests could use them to obtain and eat their breakfast. On Monday morning, May 30th, there were only 2-3 people in the breakfast room. Miya was working the front desk in the lobby. She explained that the hotel assigns her to different positions for the experience. Very good! I hope management training is in her future with Sheraton Hotels.

It would be nice if the price of the room were a little lower.

Location was great, right in the heart of Penn's campus, felt like a safe neighborhood to walk around.

Was extremely noisy, due to active renovations. I expect some noise but this was to the degree that it was distracting to even have conversations in the room. Good thing noise stopped at 5pm and we avoided staying in the room during the day.

Great location. Very convenient for access to hospital, public transport, restaurants. Counter staff were all very helpful eg helping to collect Amazon parcel. Heating in room was easy to adjust and worked well

Bathroom was not cleaned thoroughly on some days (eg still had some strands of hair on the floor), otherwise satisfactory.

This property was great . Staff was very kind and friendly! Very convenient getting in and out . The parking was good (right there in property. ) Wawa was right across the street .. I stayed there while my father was in the VA Hospital here in Philly. Less than 7 minutes drive . I felt very safe here. Highly recommend 🙏

It was clean and the staff was excellent and super friendly. If you ever want a hotel to stay at if you’re coming to an Eagles game next season this is most definitely the one. The bedrooms are insanely beautiful and comfortable. Will be back here for sure!

Everything was perfect.

Great location within the university. Safe surroundings. Entry is the lift needs key. Aesthetically, a good place. Clean rooms , bed etc., and good staff. It has a coffee maker in the room. For comb, tooth paste etc., one needed to ask front desk. which is unusual to me. I booked through Booking.com and it gave a discounted rate.

Breakfast may be included in deal .