A very nice welcome on arrival. Very 5 star, and corporate. Check in was seamless and were allocated a room within 30 mins of arrival. There is no doubt that our room was luxurious however, for technophobes, the room was over the top with gadgets. It was a “smart” room and everything was controlled by a tablet. Too high tech for us, especially when the curtains were opening and closing on their own. This one night stop before flying out was perfect for location, but we found it a little pricey for a night, together with the various restaurant food, it was high end in price. All the staff from arriving to departing ( just 14 hours for us ) always greeted us with a smile. One thing that did leave an uncomfortable feeling was a little “in fighting” between the concierge staff for attending the customers. This was very much gratuity driven which was a pity. Overall, a pleasant, comfort stay and very convenient for the airport. There is a 24/7 complimentary airport transfer.

The hotel exceeded all my expectations with bonus mention to my room attendants for their exceptional care with everything that I needed. Special mention to Rashit and Saltos (sorry about the misspelling) and Ajith at the front desk who made the one glitch right with exceptional customer service fitting with a 5 star experience.

When I was texting the hotel about getting a complimentary ride from the airport (after using the metro from Elmore train station) the person or agents incorrectly responded that I was on my own which was a horrible experience. Both the concierge and agent Ajith apologized with Ajith also compensating me for that mix up.

Our booking included the complementary airport pick-up and drop, which is a big bonus. This was our second stay in the space of 17 days, as we were transiting through Chennai en route to Madurai and back, so the transfers were very much appreciated. Mr Anthony in the restaurant (duty manager?) was very welcoming and helpful on both our stays: our thanks to him. The staff at Reception were all very professional indeed.

The lighting console in the rooms is a little "user unfriendly" until you get the hang of it (especially the bathroom lighting). A laminated "quick guide" to the various functions would be very helpful indeed. One or two of the waiting staff in the restaurant would benefit from having a little more English at their command - some were good, so this does not apply to all the staff. Mr Anthony's command is excellent, for example.

Close to the airport and such a wow on arrival! Electric car transfers included both ways and the room? Spotless but way too complicated electronics for us prehistoric Europeans. We still live in caves don’t you know? The staff? Reception, drivers, porters, the absolute best. Beyond! Even though we hadn’t included breakfast in our rate, the hotel sent us off at 5am with a packed tasty breakfast bag which, given the lack of anything edible in the international departure lounge that early, amazing! 🤩 The room toilet had to be used to be believed. Space age! We still use a hole in the ground in our garden in France . This one connects you directly with Elon musk probing Uranus!

The price of two drinks each in the bar! We were tired and had two, just two drinks each in the bar. The cost came to €58! If staying, don’t use the bar. It’s an absolute rip off!

* Proximity to the airport of you are travelling from far * Comfort of the room, especially the bed * Excellent shower and water pressure * Extremely soft towels and bath robe * Complimentary transfer to the airport * Fantastic decor and convenience of room service

* There is always room for improvement. The toilet was not cleaned well upon arrival, and it had some stains. * The chaise by the window was torn, and some patches were poorly applied. * The menu is interesting but not very Indian, I didn’t enjoy my meal. * Upon arrival, I was offered a choice of tea or coffee, and I asked for a masala chai, I was disappointed to receive weak black milk tea without masala or flavour. * Breakfast to go only included sandwiches, which is not great before a flight.

Excellent location for the airport, and only a short distance to go down to the sights in the City. Ideal for a 1 night stop over or a 2 night city stay. Although only around 3 kms from the airport allow 20-30 min at busy times as the traffic can be very heavy. Great breakfasts with vast range of Indian / non Indian food - all the servers were extremely helpful. The bar area is lively (can be a bit noisy) and serves an extensive range of Indian veg/non veg dishes. The concierge service is excellent and very informative.

Check in / check out can be a bit slow, although the guys are extremely helpful and knowledgeable.

We just stayed for one short night at the hotel and therefore could not check out all the facilities the house offers, not even the breakfast. Nevertheless, the room was big as well as the badroom.

To get out of the airport ist one story, to catch the organized cab an other one. You have to walk to a parking house, where you finally will enter the cab. It takes all its time, no matter if you arrive in the middle of the night or not. The hotel room is not made to stay their for a longer periode, no wardrobe in the room to store your garments.

Everything! The staff are the most attentive I have ever come across. They were all kind, helpful and approachable and their customer service is the best of any hotel I have ever visited. The suite was clean, practical, spacious and well furnished and we loved the city view. We had to check out at 2a.m. and we were provided with a packed breakfast, which we had chosen the day before - it felt like everyone was working their utmost to make our stay comfortable and to provide us with a personal service.

A few more loungers round the pool would be nice. On our first day, there was another family there so all 4 loungers were already taken. It would also be a nice touch if guests were automatically brought water whilst sitting round the pool, and a little plate of fruit would be a nice surprise. One last thing - as part of our package we were offered a free 15-minute foot massage but my daughter had sore mosquito bites on her feet and didn't want them to be touched. We requested that maybe she could have a hand or head massage instead, but this was refused so she missed out.

I wanted to express my gratitude for the exceptional experience I had during my recent stay at your hotel. From the moment I checked in, everything exceeded my expectations. I was pleasantly surprised to be upgraded to a suite, which was spacious and well-appointed, making my stay even more enjoyable. The prime location near the airport was incredibly convenient for my travel needs. Additionally, the foot massage service you offered as a welcome was a thoughtful and much-appreciated gesture. It was the perfect way to unwind after a long journey. Thank you to the entire team for making my stay so comfortable and memorable. I look forward to staying with you again in the future.

NA

The fitness center and the breakfast buffet were amazing

The air conditioning is controlled by the hotel staff. While asleep the temperature gets hot and uncomfortable and you are unable to control the air conditioning yourself. The hotel cannot change the setting for the individuals needs this to me is unacceptable also the spa staff is extremely pushy to sell you services and constantly called our room interrupting or attempt to rest! They phoned the room persistently for 30 minutes at one point at 6pm again unacceptable behavior