The room comfort, although relatively small, I got everything I needed. The bed was comfy, and the pillows too. Breakfast was satisfying. In general, a clean hotel.

I was very surprised that they didn't allow early check-in, when they had plenty of rooms available. I had written to them in advance and they told me that they would do their best, upon availability. When I got there, I had to pay 50% of the room for checking in after breakfast (I was tired and needed a rest, so I paid). The price was very high due to a trade show, so 50% was not a small addition. And, the room was obviously empty, if they let me in after payment. Not professional at all.

The staff were extremely friendly and proactive. The room was spacious and well provided. The Club facilities were great; the service very good. Check-in was a little delayed as the room was being prepared but the staff made sure were comfortable in the mean time. The small buffet and cocktails in the evening were a great way to unwind. The staff were very thoughtful and responsive to any request. The in-housing dining was very good and served promptly and very well. Check out was also very quick and efficient. The location is just outstanding if you have any business in the area; the facility is excellent as well.

club lounge access facilities were good .club lounge staff was very polite and excellent. house keeping standards are excellent ,amenities too. loved the high tea as well. all the staff are very polite and excellent and their grooming stds uniforms are especially very neat and crisp always. can't say the same thing for FRONT office reception and C/O counter staff. the duty manager took care of my concern and shifted us to a better room. really appreciate that gesture. we would definitely stay here again.

front office reception staff, long check in procedure ,had to stand for 25 mnt s at reception for a check in. I was the only one standing for check in.My mother being Sr citizen was very tired. the male staff who did check in was extremely slow and silly. I was so tired after long flight.being a club room booking ,we were supposed to be seated at club lounge and get the check in done. but it wasn't followed. also for airport pick up, travel desk sent wrong instructions which was very confusing.

Excellent location near the airport and business center in an upscale area Exceptional staff service and hospitality Amazing shower facilities Complimentary local transportation within BKC area Thoughtful service offering early breakfast before 4am departure Very clean and well-maintained surroundings with no street disturbances

Rooms need some updating Limited pillow options - basic and flat pillows provided Fixed AC temperature limit at 23°C despite lower settings Third floor has an odd corridor odor due to therapy rooms

Great-best in India. Great hospitality especially in club lounge where Pranav was very attentive and knowledgeable of what is doing.at O22, Aditya really took care of us and suggested amazing delicacies.

Invoicing and front desk team need to be more agile and attentive. There was a mistake in my invoice that I raised. Initially it was brushed aside by the host, saying “it is already taken care of” while it was not. Krunal then intervened and he investigated thoroughly and solved it. He is amazing.

Very efficient check in process. The restaurants are good. They provided drop facility to the VAC and US consulate, which was extremely convenient and made the purpose of the visit a breeze. Bed was comfortable and housekeeping staff quickly brought everything I needed. They provided more than enough towels in the room and they were extremely well laundered. The in-house bottled water tasted good, mini bar was well stocked… It’s little things that other hotels are not delivering these days. This property really puts the guests’ needs first :)

1. Luxurious: The stay was marked by a sense of luxury, with elegant décor and high-end amenities. 2. Exceptional Service: The staff provided outstanding hospitality, always attentive and ready to assist with a smile. 3. Comfortable: The rooms were spacious, well-maintained, and equipped with all the comforts for a relaxing stay. 4. Seamless Experience: From check-in to check-out, the experience was smooth and hassle-free. 5. Gastronomic Delight: The dining options were superb, offering a wide variety of delicious and beautifully presented dishes. 6. Serene Atmosphere: Despite being in the heart of Mumbai, the hotel offered a peaceful retreat from the city’s hustle and bustle. 7. Attention to Detail: Every aspect of the stay, from the room design to guest services, was carefully thought out. 8. Impeccable Cleanliness: The hotel maintained an impressive standard of cleanliness throughout. 9. Top-notch Amenities: The hotel provided all necessary modern facilities

The hotel was very clean and because it is close to the airport, it is very suitable for business trips. The breakfast buffet was very diverse, and anyone from anywhere in the world could find their favorite breakfast in a section of the buffet. The staff were very friendly and helpful. We arrived at the hotel at 7 am, and when we asked for early check-in, they did their best and invited us to use the breakfast buffet even before check-in. They prepared a suitable room for us at 9:30, and I have rarely seen a hotel that cooperated so sympathetically for 4-5 hours early check-in.

Excellent place to stay in Mumbai... close to Airport and Bandra West. Excellent buffet breakfast... good variety of food. Great swimming pool...rooms are spacious and staff are fantastic...if you are visiting Mumbai from Australia...I highly recommend this place. All staff are fantastic from checking in to checking out.. The staff member who checked us in was fantastic. She was very professional and courteous.

N/A

Trident reputation with exceptional staff across functions be it front desk, restaurants, fitness center and housekeeping. Staff are friendly and willing in serving guests. Food was very good especially Breakfast buffet spread had diverse selctions. New year party at 022 was outstanding with some unique items which we were able to taste for the first time. Swimming pool is good for laps. Here I want to specifically mention Mr. Subham duty manager at reception who helped us making our stay very comfortable. All in all it was a memorable stay.