Clean and comfortable. Close to Courtenay shops and restaurants. Staff were friendly and efficient. Bed and linens were clean and comfortable. Nice to have both a fridge and microwave to store and reheat the pizza we ordered from the Flying Canoe next door.

Although we had a room on the top floor and quiet side of the bldg, the hotel is located on a main road and close to a busy intersection, so there was the rush of traffic noise all day long -- early morning to late at night. That's not the hotel's fault of course, and we found if we kept our sliding glass doors closed, it was not disruptive to our sleep.

The staff were friendly. The room was lovely. They had a smart TV with Netflix. The location was walking distance from important goods and services.

The complementary breakfast was sub-par. The sausages were dry and desicated. The pancakes were small, dry and flavorless, and the eggs were rubbery.

The breakfast was good, very filling and the food was hot, unlike some other buffet breakfasts. The bed was comfortable for me, not so much for my wife (too soft for her). Bathroom was nice and clean, although the toilets are really low.

Toilets were pretty low, and heavy use of Febreeze (or something like it) in the hallways. Was a little pricey for the level of hotel and location. Billing issue with Booking.com - did not show the total price in the section of the booking that said Total Price. Neglected to reflect the room taxes, which may have changed our choice of hotel.

The hotel is on a good location. The staff are helpful and pleasant. The room is clean and the balcony is comfortable. Hot breakfast is good

The breakfast food needs attention as the containers are low. The first morning there were no eggs and they had no more fruit.

Fabulous breakfast, with a good selection. Great area to eat in as well. Liked everything about the hotel, parking available downstairs. Staff were perfect, even left an article in the room, which was available when we stayed again after returning from Prince Rupert

We didn't find anything to complaint about, are stay both times was outstanding.

Very clean comfortable rooms with lots of draw space, full length mirror, nice large shower with lots of hot water immediately.

Too few parking stalls for hotel guests. Lobby location needs a much bigger sign over its location.

I thought the breakfast was exceptional in that much thought was given to it. Self serve and unlimited portions. Fantastic variety. Very Very complimentary. More than expected. Food was very good. A beautiful room to eat in with friendly servers.

I didn't care about it. The view from the room was a little dull. Very minor

Hotel was great, my only complaint was the smell in the hallways . What ever air freshener you use I'd stop lol It's smells like a very old building, at first room had an old smell to it ,but I aclamaded . Overall I was happy ,breakfast was great . Location is Golden

Breakfast was great! So much choice for both myself and partner! Chose your location as it was close to shopping and trails .

Didn’t like that we couldn’t leave our dog in the room. It meant that only one of us could shop given the time we had while mall was open. Then we had to wait for dusk for the day to cool down in order to leave our small pup in the vehicle to shop at Costco. It was a rushed shop and not relaxed.

The staff were super-friendly and ultra helpful. Rooms comfortable and clean. Exceptional breakfast. The location was perfect for our needs. A really good stay.

We were slightly confused trying to find reception as the hotel has two separate buildings but a bystander helped.