Very nice facilities and very comfortable .

Water bottles for the room are very limited and I found people very hesitant to provide bottles in the suite . Though these are water bottles and we are talking of a five star hotel . Water bottles ' if it's policy then tell people upfront while checking in . Secondly, there is no heater in the room and temperature of as c was at 19, which took time to get warm or normal.

Our stay at the Hilton Riyadh Hotel & Residences was truly exceptional. The apartment was spacious, beautifully maintained, and perfect for families. The location was very convenient, being right next to the metro station, and the free valet parking for residents made everything even easier. The service throughout our stay was outstanding. The concierge team was incredibly helpful and attentive, the reception team was welcoming and professional, and the housekeeping staff were responsive and available 24/7, ensuring we always had what we needed. We also enjoyed the food — we ordered room service several times, and each meal was delicious and beautifully presented. Overall, every detail was thoughtfully handled, making our stay comfortable and memorable for both adults and kids.

Honestly, there was nothing we didn’t like. Everything was perfect.

Accommodation was clean all the facilities from the gym to pool and sauna excellent. The breakfast was amazing with lots of choice and despite the hotel being really busy during our stay there was always someone on hand to assist during breakfast. This extended to general queries with reception .

If I was really critical I would say the walkway to the nearby Granada Mall was closed and access was made across a car park. Not necessarily the hotels issue and it didnt stop us from making the short walk, but the elevated walkway when reopened will be a welcome addition.

I like the professionalism of the employees, the Saudi Lady in the reception open the counter to serve me, she told me am the Gust of the day. They upgraded my room from standard to suite with business lounge access. I told her am celebration my promotion and you spoil me already as a guest of the day, even I did not tell them before, what a surprise for myself. They really spoiled me. Mr. Ali Almuzni, he sent a generous cake as a gift for my promotion. Also, welcome gift, nuts, fruits, juices. The business lounge was extraordinary. Very quiet and they are providing excellent services. Mr. Ali Amizanni is very professional. He checked if we need any things, and asked if I am satisfy with my stay and how they make it better. Very very very hospitable. Thank you Hilton Riyadh, Gurnatah district. You are amazing.

Nothing. High standard facilities and services.

The response by Guest Relations on complaining that, although a Hilton Honors member who had made a special request for a room on a higher floor because it was a special (birthday) occasion, I had been given a room on the 3rd floor. They found a room on a much higher floor - albeit a different category (twin not double).

The lifts. They stopped at too many floors where no one was waiting because a previous guest had pressed all the three lift buttons and then taken another. Frustrating and at times slow when you are in a hurry. The price of a coffee from the lobby "coffee van". 40 SAR for a Latte in a paper cup and ordering from a van when the going rate is around 20 SAR, often 15 SAR is ridiculous. The response to a special request 1 month before arrival for a room on a higher level. We were given an accessible room on the 3rd floor and I have no disability.

Hello...... With all sincerity and honesty, all the hotel staff had high morals...... Here I extend all thanks and appreciation to the sister ((Hadeel)) who has the beautiful smile and her polite and sophisticated words in her dealings with... people. I wish success for everyone. . Greetings, Khalifa Al Tamimi

Hello...... With all sincerity and honesty, all the hotel staff had high morals...... Here I extend all thanks and appreciation to the sister ((Hadeel)) who has the beautiful smile and her polite and sophisticated words in her dealings with... people. I wish success for everyone. . Greetings, Khalifa Al Tamimi

🏨 **Hilton Riyadh Hotel** in Riyadh, is a delightful gem that deserves recognition. From the moment I stepped into the lobby, I felt welcomed and cared for. Here's why I highly recommend this establishment: 1. **Warm Reception**: The receptionist, Hilton, truly stood out. Their friendly demeanor and efficient service made my check-in seamless. They anticipated my needs and provided helpful information about the local area. I want to thank Mr Nawaf he was very friendly and him warm welcome made our day 😊 2. **Comfortable Rooms**: The guest rooms are well-appointed, featuring a flat-screen TV, tea/coffee facilities, and a private bathroom. I appreciated the attention to detail and cleanliness. 3- “ Delicious Dining**: The on-site restaurant offers a delightful cuisine. Breakfast and dinner at Hilton Hotel is a treat – don't miss it! 4- **Attentive Staff**: The entire team at Hilton Hotel goes above and beyond to ensure guests have a memorable stay. Their commitment to excellence shines If you're planning a visit it , I highly recommend staying at You won't be disappointed! 😊 --

Nothing at all

During my recent stay at the Hilton Hotel, the exceptional service provided by Raed, Mubarak during the morning shift, and the manager truly made my experience memorable. Raed upgraded my room booking, Mubarak's warm hospitality was delightful, and the manager ensured every detail was taken care of. Their teamwork and dedication to guest satisfaction set them apart. I highly recommend the Hilton Hotel for its outstanding service and location. My stay was exceptional, thanks to the team at Hilton.

early check in as i reached the hotel at 10:00 am and they did their maximum best level to meet my requirements specials thanks to Mr. Abdulaziz for his great support.

My stay was perfectly fine. Ive been upgraded and I had a perfect stay.

Any time that I`ve ordered something to the room, my room was called 3 times to check if i am happy with the food/service etc. I was called during 2nd or 3rd the day, while i was out for an exibition asking that if im happy with my stay? I received a whatsapp message asking if everything is OK? I understand the customer satisfaction is important but TBH i find that a little bit too much.