A cosy ryokan that has a mixture of traditional and modern rooms. Meals were in dining rooms that are slightly in need of refurbishing, but clean, and the food was excellent. Breakfast in particular was an amazing spread; dinner comes at an additional cost, but the portions were huge. The traditional room had an outdoor shower, which would probably be more enjoyable in summer than cold early spring. The amenities provided were good, and service was generally excellent. The welcome matcha and dessert was a lovely touch. Parking was accessible and there was a convenience store just a short drive away, which is helpful.

The staff were a little rigid about check-in time, which posed some inconvenience as we were initially planning to reach Aso later in the evening. There was also a curfew of 10pm for the rooms in the main ryokan block, which is a little odd and curtailing, particularly when our party occupied rooms in separate buildings. There were very few eateries nearby too if one didn’t want to eat at the ryokan; we ended up at Joyfull as everything was closed at night.

We loved our stay at Tsuruya. The ryokan building is very charming, and full of character. The staff were extremely friendly and welcoming, particularly the ladies that served our breakfast and dinner. Speaking of the food, the Japanese breakfast was totally wonderful, such a lovely experience eating this dressed in our yukata, that were in the room. And the room was lovely: spacious, tidy, clean, well-furnished, and the balcony with private onsen was such a treat. We would highly recommend you stay here. If you do, do book the set dinner.

We liked everything about our stay, the only thing was before the stay the person communicating with us via Booking.com didn't seem very professional so we were concerned before we arrived. On arrival, our worries immediately vanished as were greeted by the lovely staff.

1. The room is spacious for three people. 2. The whole hotel is elegant, with traditional Japanese design. You can take a lot of photos inside the hotel as its design is very different from those you normally live in big cities. 3. We had a dinner meal in this hotel. Wow, it's just unforgettable. The seafood is so fresh and overall the meal is bravo! 4. There is a private onsen bath in my room. You can enjoy it anytime!

1. If you travel to this hotel by public transport, you have to walk around 15-20 minutes from the nearest train station. 2. It would be much better if you rent a car and there is free parking space for you to park the car. However, please be reminded that the location of this hotel on Google map is not so accurate. It guides you to its back door where you can't park your car nor get inside. 3. The staff cannot speak in English fluently. However, if you are patient enough, then they will try their best to explain to you with their very limited English. 4. The only place for you to bath is in outdoor. Hence, when you come here in winter, it will be very cold.

The welcome tea and snack was refreshing. The breakfast was quite alright, no frill and nothing fancy. The property is a 2 storey house at the corner, it was quiet and peaceful. The luxurious and modern bubble bathtub is very enjoyable. It is a short walk from Aso Temple and there are small eateries within 5 mins walk. Ample parking space.

On the first day, the breakfast was served in a room that has no heating and it was really very cold and therefore the food turned cold very quickly. The staircase is steep and the steps are narrow so one needs to be extra careful when walking down the stairs at night to use the bathroom. There is also a faint odour in the toilet. The front door lock is a tad flimsy and can feel a bit insecured despite the neighborhood is safe.

The ryokan was very centrally located, walking distance from Aso Shrine. It is a large ryokan with individual dining rooms and a huge kitchen. Rooms are comfortable and there are nice touches, like welcome tea, snacks when you arrive, bathing salts for your tubs. The meals here are a treat! We enjoyed our dinner and breakfast here a lot. You get served different courses and they do give you a lot of food esp for dinner. Everything was exquisitely cooked and coffee at breakfast was a nice touch to end.

The ryokan was very busy when we arrived and as such, we couldn't check in even at 3pm as they needed a little more time to get our room ready. However they made up for this by allowing us to check out a little later the next day. Overall, we had a good and relaxing stay here. If you are driving here, Google maps leads you to their back door, you need to head to the front to park.

Close to Miyagi Station and Aso Temple with shuttle service from the hotel staff. Staff were all friendly and accommodating. Room was spacious with all necessities and a kotatsu in our room. But the highlight was definitely their meals. Highly recommend if you are visiting Aso

The bathroom was much colder compared to the rest of the room but everything else was spectacular.

We really enjoyed staying at this traditional Ryokan. The breakfasts and dinners were traditional Japanese cuisine served by very respectful waitresses. Its well located for Mt Aso. We had our own private onsen which was an excellent way to end the day. We highly recommend staying at Aso Tsuruya

Beautiful little Ryokan. Phenomenal service and food. Only 5 rooms and you pretty much don't see anyone else during your stay. In-room onsens were fabulous as well and the family suite we took was massive.

Not their fault as it's an old compound but the bedroom was upstairs while the toilets and sinks were downstairs. Tiny gripe but don't let that detract you from staying.

Rooms are big and comfy, got everything that you need. Staffs were very nice and friendly. They also tried their best to communicate in English and we really appreciate that. Breakfast was very well prepared and the portions are big, we almost couldn't finish it! Tamago here is the best also!

The shower in our room is outside and when we got there it was raining and also cold. Although the shower part has a roof over, but the onsen bath does not, so we couldn't enjoy the bath as much as we wanted to.

The meals were amazing. So much variety and they were all very delicious. The staffs were very friendly and helpful. Walking distance to the town!

It was a bit old and run down. A few of the lights in the room were not working. It’s ok for us, as we were staying for only 1 night.