Everything was quaint, tidy, and so relaxing. Onsen and included breakfast was the best part!

When we made the reservation on booking.com, we were quoted 39,672 yen TOTAL for two nights. However, when we checked out, we were charged double that. Still worth it, but the app and/or business needs to update the rates so people aren’t surprised at check-out.

Excellent breakfast & happy time with excellent ice-cream, white wine🍷, coffee ☕️ And the rokan was very very nice. Every thing was perfect. Especially the free drink corner and the rokan. The rokans water was pretty hot so we loved it. The hotel was also close to a botanical garden that had monkeys that went to the hot spring. It was so great

Everything else was perfect like the very gorgeous lobby but the room was a little uncomfortable and a little ungorgeous.

This place is truly a gem. The hotel it self is not very big and a bit further away from the busy “Hakodate”. But it feels very homey. Upon checking in you can enjoy free soft serve and Champagne from 3pm-10pm. The onsen opens until 4am in the morning they have i door and outdoor onsen, lobby area is very cozy, and they also small courtyard at the back for a place for you to enjoy. The have a selections of breakfast buffet, not too much bu enough to fuel you through your day. The staffs are also very nice and welcoming.

None

It’s a local hangout. Locals go to the Onsen for their soak but doesn’t get crowded. Super friendly staff and they were really helpful. Even through there’s a language barrier, they tried to help as much as possible (from booking taxis, making changes to the dinner menus and allowing us to make calls to make reservations). Free flow sparkling wine and ice cream helps but it’s really the warmth of the staff.

It was one of, if not the best, overnight stay I've had in Japan. Staff was kind and very helpful. The hotel was clean and well taken care of outside as well. Room was spacious and comfortable, only complaints would be the beds could be a little bit bigger and softer and the wood laminent flooring felt squishy, but those were minor inconveniences. Would absolutely stay again next time I'm in Hakodate.

Our room is new and comfortable. There are sparkling drinks, coffee and tea provides to all the guests at the foyer. Good breakfast which is included and very generous with accessories. Great foyer area for guests to sit around.

The bathroom is a little too small. Also there is a small misunderstanding when we check in. Resolved by the staff. Onsen is a little too hot.

Nice onsen and super great free flow drink and Soft cream.

Breakfast had limited food. We came as a big group of 14 pax. The hotel hasn’t provided enough food when hotel is fully booked. Chef at egg station was not nice to customer. When we come to ask for egg and sausage. He made an angry face to us and didn’t give us what we ask. He might not understand what we asked but he can make a better manner to us. The hotel doesn’t have enough pillow when we ask for the new one.

Small hotel, relaxed atmosphere, enough English is spoken, nicest and welcoming staff. Amazing breakfast, ice cream, coffee and white wine free in the lobby, all pretty good! Free parking, if you don’t have a car there is a bus nearby, It will take about 15-20mns to town. There was a ramen place across the bridge nearby. Rooms are fine, clean, spacious, quiet, good wifi. Lovely onsen too. We will definitely go back!

We wish we had dinner there, I guess you have to request way ahead.

The hotel location is good, right at the hot springs area of Hakodate. The Onsen bath is spacious. Breakfast and dinner are good. So many foods varieties to be chosen and well prepared. Price is reasonable.

Everything went well. We have enjoyed the staying. We will come back again.

Free coffee, tea, ice cream and sparkling wine. Spacious room.

No privacy for the outdoor onsen, exposed to room's balcony and surrounding highrise hotel. The other outdoor onsen was too small. The temperature of the onsen was too hot for one of the onsen. Not worth to include the meals package as there was lots of choices in Hakodate.