We booked the room with a private onsen and a view of Mount Fuji and it was lovely! Spacious, clean, with good amenities. Staff was friendly and courteous. Unfortunately, I didn’t get his name but the male receptionist was especially helpful during our stay!

The buffet and location. While there was a good variety of Japanese and Western dishes, the food was just okay. We definitely couldn’t eat it more than 2 days in a row though since the menu barely changes. But more importantly the location. There are 2 ways to get here via public transportation, the Ubako bus stop and Ubako Ropeway. The ropeway is open dependent on weather conditions and we weren’t sure if we were allowed to have luggage so we opted for the bus. The traffic around the main street of Hakone is bad and it delays the bus tremendously, to the point where you can’t rely on the bus stop times listed. A shuttle from a train station would greatly help this issue.

Since we have tattoos, the private onsen with a view of Mt Fuji was great. Food in the food court was a good selection of western food and Japanese food. Plenty of soda, juice, coffee options. Everyone was very friendly. Would stay again.

The gardens outside were beautiful with blooming hydrangeas but it was little overgrown so the view of Mt Fuji was a little obstructed. The water in our outdoor never fully turned off... not a big deal. not my water. But the property is older so some minor maintenance things like that. These were not a big deal to us at all, but just thought other people should know it doesn't quite match the pictures anymore but we would still definitely stay here again.

Onsen & location , buffet dinner , view & room size . Opening outside door ,

Poor direction to arrive at property . We had Hakone pass and still had to get taxi to location from bus route . Local bus only close unless travelling by rope way with luggage

The Mt Fuji views were amazing. We enjoyed the onsen experience each day. The ropeway was easy to get to and took us to the lake and into gora, so we could explore surrounding attractions. There was a beautiful Christmas performance with a pianist, violinist and viola player, as well as complimentary Christmas drinks at dinner. The buffet breakfast and dinner had a good variety of Japanese and Japanese style Western food - all very good quality and fresh. Staff were lovely.

The location was both great and challenging. The closest transport is the ropeway- like a cable car- and signage stated last trip 4.15pm. The buses didn’t run to the timetable and after waiting 50 minutes for a bus (3 didn’t show), we missed the last trip- walked the 20 minutes back to the hotel up a very steep hill. Few taxis available and the hotel shuttle phone number went to message bank. Despite this hiccup, we loved our time at hotel green plaza.

Outside onsen was really nice Big variety of food in dinner including western and vegetarian options Overall good value for money in the area

The whole hotel is a bit outdated, including Onsen area Food is not very fancy, there is indeed a lot of variety but the quality is not great Staff members weren’t so welcoming

Breakfast and dinner is buffet style, tasty and lots of choices. Onsen in the room is great! Beds are comfortable.

Location is not convenient, especially when the cable car service is stopped. Some decoration inside the hotel is quite old.

The hotel offers a variety of food both for breakfast and for dinner with a large buffet selection. Location is 8 to 10mins walk from the nearest bus stop and the nearest ropeway station. We had a late arrival due to a disruption in the trains schedules and the hotel staff kept in contact with us, even enabling us to have dinner despite arriving at 2000hrs at the hotel, which after a day of travelling was very helpful. Views from our room were awesome even though Mt. Fuji decided not to expose itself to us.

We had a Japanese style room which once converted to sleep was a bit small. The bathroom also felt claustrophobic and small. Note to whom is not used to futon beds, the "mattress" is thin and hence could be uncomfortable for us who are not used to this type of bed, however our kids enjoyed the experience.

The hotel offers a beautiful view of Mt Fuji on a clear day both from the garden area and the Onsen. The views and the Onsen are unparalleled. The hotel is in a remote area and hence there isn’t much noise. There are no convenience stores around, but the hotel has a small shop at the lobby area and a few vending machines on the Onsen floor. The staff helped us with the navigation and the bus timings. Go for the Onsen, location and helpful staff, but plan the trip to and from the hotel and the sightseeing in advance if you are relying on the public transport.

The (buffet) breakfast and dinner were average. Opt for the earliest buffet slot available. The hotel is ageing but the amenities are good.

Everything! The room wasn't the fanciest but I don't care as it was clean and comfort. Even though we didn't have the fuji view still the park view is quite stunning and from the garden you can see mount fuji very clearly if weather allows it. The onsen is exactly like in the pictures and it's clean and wonderful We knew there was dinner included but we didn't think such many options for dinner and breakfast They also offer a bus shuttle for free form the bus stop and to the ropeway if needed We only stayed for one night but we wish we stayed longer just to relax more. It's pricier than other hotels in hakone but between the included onsen, dinner and breakfast you definitely get your money worth!!!

This was my first time visiting Japan and have heard people recommend a ryokan+onsen experience, especially in Hakone. I'm so glad I did it here! I came with my mom and brother and we stayed in a Japanese style room and opted for the public onsen, which we used at night after dinner. There were probably only 5-6 women in there at the time, not crowded or busy. I wasn't expecting much, but the dinner and breakfast buffet were a pleasant experience, especially since we didn't feel like going out of our way to find a good food place in Hakone. It's an absolutely beautiful hotel as well and the people helping us at the front desk offer great service and spoke English well, which made our experience so easy. As a budget traveler, I was a little nervous to spend $350 for a night here, but it was worth the money and experience. (And of course, everything was clean, functional, etc. Just assume the bare minimums are easily covered).

No complaints.