They didn’t just adjust meals to my dietary needs. They encouraged me to tell them what I enjoy eating so the meals could be perfect for me. I really really appreciated this gesture as everywhere else in Japan seems to resent anyone who can’t eat everything. The rooms are spacious and the private bath in room type B is huge! We also stayed another night in Kaori room and the bath here was something else. The reservable private baths are super magical and clean. Never had any issue booking those. You can choose to have breakfast at 11 which is great if you want to sleep in or enjoy the baths instead of wasting precious time eating. It’s a luxurious stay from start to finish. I will never forget this stay. My husband and I have vowed to come back for our ten year anniversary, just to stay here. Book this place. Don’t hesitate. The bad reviews are super old and we didn’t encounter any of the issues

Absolutely nothing

Sanso Tensui was an exceptional experience. The staff were warm and attentive, making the stay truly memorable. The ryokan is beautifully maintained, with serene gardens and a variety of stunning onsens to enjoy. Both breakfast and dinner were outstanding—beautifully presented and delicious. It’s a bit hard to reach on foot (about a 30-minute walk from the station), but the hotel provides a free taxi or shuttle service to and from the nearest station, which is very convenient. Highly recommended for a relaxing, luxurious stay.

It’s beautiful. They have like 4 onsen and rooms with private onsen and you can also book a private onsen. Very nice for couples as the regular onsen are women or men only. We had the room wit private onsen and it was worth every penny. The room looked out on the waterfall and a nice Japanese garden. The surroundings are beautiful. You hear and see the waterfall, everything is like a Japanese fairytale. The employees are the kindest. And the food is probably the best Japanese food we had. The total experience was so luxurious and perfect. We loved it!

Everything is perfect!!

This traditional Ryokan is incredibly beautiful. It has well-kept beautiful old buildings equipped with all desired modern amenities and wonderful onsen. But the very best thing about our stay was the service. The staff really give it their very best. They helped us so much with transportation troubles due to a typhoon and the chef prepared the most delicious and beautiful Kaiseki (traditional dinner) and breakfast.

There is nothing we did not like. One suggestion could be to have a body lotion dispenser for after the bath in addition to all the other toiletries.

Everything was PERFECT!!! We stayed at a room with open-air bath type A, room no. 305. We loved this room so much! We will definitely go back to stay here again. All the staffs were so helpful and so kind. Their service was perfect. The foods were so delicious and I mean every single thing on each plate! Even their still-water was so delicious!! I do not think there is any ryokan in Japan as perfect as this place. I recommend this place with all my heart.

I could write a novel about the excellence of Sanso Tensui and it's staff. From the moment we arrived at the train station and were welcomed, to seeing the property and being awe struck, to checking in and seeing our room, and everything in between, we were absolutely in love with Sanso Tensui and glad we decided to stay here. The onsen (private and public) are incredible. Many are near waterfalls or are immersed in nature. I spent many hours in the baths, or reading on the patio surrounded by nature. Every staff member was incredibly welcoming and helpful. The food was incredible, not just in taste but in presentation. I honestly am so overwhelmed with how incredible it was that I don't even know what else to write. All I can say, I wish I could stay there forever. It was the perfect way to relax, unwind and refresh my brain. I can't wait to come back.

There is nothing that could have enhanced our stay.

I would like to have left a review letter but I forgot because I was pressed for flight time. So I leave my review here: Overall, it was all great. Room condition, onsen(condition and number of), food, staff. I've been to ryokan a few times, this ryokan was better than I expected. Actually it kept on raining during my stay. Usually, I don't like rainy days but I've change my mind-a scenery of rainy day have a charm of its own, it does. Sitting in the open-air bath and watching the rain-soaked mountain and valley was rest and relaxation I imagined. I'll recommend to my friends that Sanso Tensui will be best choice for get away from hustle and bustle. It was a little difficult to get there, but it was worth it.

Nothing. If I had to say, a amount of dinner was a little bit too much, so I couldn't finish it.

We drove to this place and they welcome us at the car park. The staffs were very very helpful. Check in was smooth and we got a surprise upgrade from the boss. It was indeed a wonderful Christmas present for our family. The room, the food, the vibes were exceeding our expectation. I will definitely recommend my friend and will also come back again in the future.

Thank you for a relaxing and enjoyable stay. A dreamlike ryokan nestled in the middle of a small gorge surrounded by lots of forest. The onsen were a dream with a direct view of the river and forest. The varied and diverse food in the evening and morning was fantastic. The staff were very helpful and could fulfil our every wish. The pick-up service from the train station was also great. We can only warmly recommend the Ryokan to anyone who wants to forget everyday life. This is exactly the right place.

We had a great experience living here. Everything is perfect, the food, the bath, the room and the service. We really enjoyed the view when taking the bath in our private room. The food is delicious, we have tasted so many different Japanese dishes. We strongly recommend Sanso Tensui!