The owner and staff are very friendly and patient. The property is beautiful and provided great meals. The owner here is so kind, she walked us to our car when we were leaving and thanked us for coming. I am so happy to have met such wonderful people in Japan. I am grateful for the excellent service I received.

I would have liked to have more English information about the hot springs, gift shop, meals and private rooms available at the onsen. There was an employee that could speak English and she was very helpful, so we managed to get things done smoothly for check-in and meals.

Fantastic family run traditional hotel. The room was huge and the futons were very comfortable which they made for us while we ate dinner. The staff were very welcoming and friendly. They have 2 great Onsen's. The food was so good and there were so many dishes to enjoy for both dinner and breakfast. So many nice little touches, they even gave me a gift when we checked out. We arrived by car, and we found that the name of the hotel was different to the name on our booking, which was a little confusing but not a negative. This hotel is so quirky and authentic, a must stay away from other tourist traps!

not a negative but it would be great if there was a translation/explanation of the menu as the food was incredible ( we found some other small hotels had this)

- The room was huge. All inclusive. My room had the bathtub. River view was also nice. - The breakfast and dinner were delicious. We can see that they made a lot of effort in detail. - The hotel offers 6 onsen baths (4 inside the hotel; 2 outside which you need to walk down the stairs). - Staff were super friendly.

If you drive a car, the car park may be limited in front of the hotel, but the hotel said they have reserved parking spots. Another thing I may not like is that it was quite a distance to walk to the onsen which was outside the hotel.

It was absolutely AMAZING🤩The staff was so caring🥰Ask them if you don’t know how to wear your Yukata. Everything was perfect. We went for both of our birthdays with my boyfriend and they even gave us presents🎁while we were at dinner. Speaking of the dinner; It was incredible. The dinner is self would have cost more than the price of the night outside of Amagase. The breakfast was also very rich, very traditional. I think the price is pretty affordable for the quality of service.👍The staff was so good to us. They even got us to the train station the day we left ! The onsens where so relaxing♨️ I highly recommend you to stay at this place. It is the best place that I stayed at in Japan so far and I’ve been here for a month☺️ the futons are surprisingly very comfortable. Even though we took the least expensive room was very big and beautiful. THANK YOU so much ! love💕

property very clean, toilet and shower seperate. staff were friendly and helpful, able to get hotel pick up and drop off to train station (ask tourist information to help you ring hotel) the view is beautiful, can see and hear the river running. not crowded at all, the forest onsen bath was beautiful and our group was able to have it to ourselves for nearly 2 hours the normal open air bath also has pretty view and spacious dinner and breakfast were delicious and quantity was good as well. staff also prepare futons for us to sleep, it was very comfortable a lady staff in kimono sent us off in the morning.

quite a distance to travel, can use trains if you have JR pass, or purchase train tickets using ticket machine still, very worth the travel

The meals were delicious with portions larger than I was expecting, even for my child. The building and rooms looked renovated and were clean. The staff were very friendly and kind to our family, especially my one-year-old. I would like to stay here again sometime.

Big spacious room on the top floor with a nice view of the river. Good service from all personnel. Good variety and very filling dinner and breakfast.

Great view. Traditional room, onsen, dinner and breakfast. Staffs were great. Warm welcome and service..

Nothing.

- warm welcome from Junko and the team - very nice forest onsen - rooms are renovated: toilets, shower, bathroom new and modern - spacious room (for us a family of 4) - excellent Japanese dinner and breakfast … and the kids even had a gift from Junko when we left! => We visited lots of Ryokan in Japan but for us this one is a special star!

One of the best dining offers from the onsen hotels. Excellent service from the restaurant and concierge.

A bit dated and the town is small but you could travel to the nearby Aso National Park within an hour by car, that is great!