The environment was very pleasant, good design throughout the property. The staff was very polite, considerate and accommodating. Food was excellent and hearty, service staff ratio was great, very attentive and friendly, works around our schedule to serve us better. Good public amenities such as a lounge room (with leisure table tennis set up) and also a fully decked out public bath facilities for a small group of guest, despite having private onsen on each villa.

Each villa’s bath is outdoors which is not ideal during cold weather. The rooms were not very big in size but overcome by the larger public area.

Staff are very friendly and helpful; facilities are clean and in very good condition; food is good and portion is satisfactory. They have duo-chef in the restaurant offering Japanese and French cuisines.

Pillows are too soft and too low for me. I wish there were more choices.

Everything! Absolutely fantastic

Nothing

The hot spring in the room, and service.

No

The property is clean, new & private.

None

The bath attached with room.

The rooms and area of this amazing ryokan tie up with the photos depicted. Great room with our own outdoor private onsen. Make sure to check out their communal onsen (amazing outdoor two-tier onsen with great Japanese garden scenery). The food was great too, two chefs (Kenjo and Keiji) who specialize in French and Japanese cuisine concocted a harmoneous fusion kaiseki dinner every night with fresh local ingredients. Truly a unexpected highlight of our stay was the food (both dinner and breakfast were great) and we would highly recommend booking for the full board stay. The ryokan was also family friendly we travelled with grandparents and a 7 month old baby staying in 2 rooms. It was a great serene and tranquil stay and we enjoyed our stay tremendously.

3 minor points and reminders: - I think in most rooms if not all rooms, the only shower facilities are built outdoors (next to the private outdoor onsen) while it is semi-sheltered and it didn't really affect us during our stay in June, I can imagine it being a tad troublesome during the colder winter months. (we did know about this ahead of booking as it is shown clearly in the photos) - the location of the ryokan is tucked away in the hills; you will definitely need a car to get around the area to explore etc. - the communal onsen opening times are somewhat shorter than what we are normally accustomed to versus other ryokans we have stayed (I recall it being 6am to 9am; 3:30pm to 10pm) given we had full board breakfast and dinner cut into our onsen time! Would recommend others to plan better and make sure to visit the communal onsen as it is quite spectacular