We spent a week at this hotel, having stayed there 13 years earlier during our honeymoon. While we didn't luck out with a Sakurajima view this time (they must be really rare given the nearby buildings blocking the view), we had a comfortable room for a great value, in a decent size for the price paid. The beds were comfortable and we had just enough room for our medium-sized luggage. We were delighted that the laundry room had 5 newer machines that worked well and didn't cost too much. Best yet, the included breakfast was really great - each day we had a choice of 5 different set meals: Western, Japanese, Chicken Rice, Beef Curry, and (I think) bonito flake rice something, plus a salad buffet. Overall, the location couldn't be beat, and the staff were kind and welcoming. Hot tip: the check-in machines in the lobby doubled as really useful change machines and had other functions.

Minor complaint: the climate control was challenging - it was often too warm, so we'd move it down a degree and it was very quickly too cold.

(1) The tatami style rooms were amazing, spacious and clean. It had separated toilet and shower area.The shower pressure & hot water was strong & consistent. The furton beds were thick and comfortable. All the furniture & fixtures in the rooms looked new and good. Best of the 3 Kyushu hotels that we stayed during our trip. (2) The room air cond system was strong, working well and quiet. (3) Although hotel guests need to claim some toiletries at the ground floor reception area, the hotel provides a full range of items and in free flow style - not restrictive and no wastage (4) Location - the hotel is right at the beginning of the main cultural & shopping area of Kagoshima city. We walked to all the famous spots and there were plenty of food, shopping available - even till late night (11pm)

(1) It seemed that there was not many parking lot in the hotel garage. We had problem getting a lot for a few times. We needed to park at a nearby car park, then claimed reimbursement from the hotel reception. Not ideal. (2) As our rooms were facing the main street, we could hear traffic noise. The japanese styled windows did not help to block out any road noise or day light at all. Maybe the hotel could add some black out windows/blinds for such rooms.

Great location 12 minutes tram ride from the station. Also, 10 minutes walk from the Sakurajima ferry terminal. Just around the corner for m the Tenkonman covered shopping streets. Friendly, welcoming staff. Booked a larger Japanese style room - lots of space, tatami flooring. Bed mattress in floor & super soft duvet. Had kettle, fridge, TV & toiletries. Bathroom was a wet room style with separate bath & shower. Toilet separate Small buffet at breakfast with choice of 4 different meals types

Breakfast had some buffet choice but mainly it was a tray meal - choice of 4. 3 Japanese styles & a western. Would have preferred it all to be buffet (mainly as I don't like to waste food & couldn't eat all that was on the tray) - but it was tasty & filling.

Location is reasonably near Kagoshima Chuo Station; some 20-30 minute walk. Across the hotel is a high-end mall and convenience store. The room is spacious with windows that could be opened. Comfortable bed and yukata. Bathroom and toilet amply spaced with more than enough wash, shampoo, etc. Generous amenities. Thank you.

My husband and I did not meet any good English-speaking staff even at the Front Office. However, even operator/guest-service is well-equipped with a translator and goes the length of making a trip to their guests’ room to “connect” with needs/requests. Very admirable. Thank you.

All the Richmond hotels I have stayed at have been really great and this was no different. Very nice and spacious room, actually if I compare the rooms to other Hotels like APA etc., it was huge! Staff were very very helpful and answered all our questions and guided us very well. One the 2nd and 9th floor they have microwave and laundry facilities and when late at night you may bring your own food from Kombini and heat up and eat since the restaurants may be closed. The hotel is a short tram ride from Kagoshima Shinkansen station and a sort walk to the boarding point of the ferry to Sakurajima which is the major attraction here. On the last night we had to catch the first shinkansen from Kagoshima Chuo and the staff guided us very well on how to take the tram to reach on time. Very safe area as well although during early morning and late night it is pretty quiet and lonely but its still very well lit up and safe. A nice touch was that we left our luggage at front desk since we came early and at check in time they had moved the luggage by themselves to our room.

Excellent location, close to restaurants, the station (if you are traveling light, it is possible to either walk or take a tram, or you can take a cab) and a bus stop to the airport. Staff was kind and helpful (I just reviewed a hotel in Iwakuni with zero omotenashi, Richmond Kagoshima is the opposite, we felt really welcome by staff). One often overlooks the importance of greeting guests and interacting with them, but staff at the Richmond Kagoshima always greeted us and it makes a difference. We paid a fair price for the stay and the room was very comfortable.

Nothing.

My room request was granted, and I had a view of Sakurajima from my window. I thought it was the same room they assigned to me previously and I was satisfied. The room had enough space, and I had a comfortable and restful sleep. There were two kinds of pillows to choose from and I thought it was smart to cover both preferences for hard and soft types. The location was superb for both going to Tenmonkan and my conference venue; both are within 10-minute walk. It is also near ferry ports and the Kagoshima City Aquarium. The hotel is very close to the airport shuttle bus stop (incoming) and the tram stops are just in front. A big department store and a convenient store are also right in front of the hotel. The staff was very helpful and accommodating.

Upon arrival, I just noticed a water leak on the bathroom floor but not sure where it came from. Maybe a maintenance check is in order. Otherwise, everything else was perfect for a nice stay for me.

The hotel is very central. The check in and communication before were good. The room was large and comfortable. The price of the room was good. The breakfast is a set menu and you have to choose from different options , complementing with drinks, some salads and additional ingredients from the open bar.

The view from the room was into another building, disappointing. The hotel is just a bit outdated.

Very clean and comfortable, slightly bigger than other rooms we’ve stayed in in Japan (there was a double bed with a pull-out cot). Good location on a tram stop and just around the corner from main shopping area and a short walk in the other direction to the port area for the Sakurajima ferry and aquarium. Netflix option on TV, fridge and kettle in room. Self-service laundry facilities were useful and front staff were very friendly and helpful.

Nothing

The location and price were great it provides a lot of value for the money paid. Especially for those seeking to go to Sakurajima island the hotel is perfectly located as it is only a 10 minutes stroll from the ferry pier. Furthermore, just down the street after turning right twice when leaving the hotel you get a splendid view on Sakurajima.

It wasn’t the cleanest hotel yet it was decent enough