The location was very convenient: close to the train station, restaurants, and shopping. My room was cleaned daily, and the staff was very friendly and helpful.

I really liked the all-in-one washing and dryer in my room. However, I had to use Google Translate to use it. Also, I had to leave for my appointment, and I did not know how to stop the washing machine. I called the front desk, and they helped me solve the issue at hand. Yokohama city has many visitors and it would have been invaluable to have the English translations.

brand new hotel good price nice staff

checkin: no flexibility at all, all the guests have to wait till 3 pm. Unbelievably long queue in the lobby at 3 pm and it took over 20 min simply for checkin.

First of all, wow. 1st class room with a spectacular view. Although technically not a suite per se, the room had a separate seating area, bed area with projection screen or city view window, a work desk with fridge, and a 2 room bathroom with a skyline view. Clean bleached wood decor, soft lighting, tasteful modern art. All the amenities provided. Pajamas, slippers, toothbrush, toothpaste, hair brush, mirror, towels, shaving razor, shaving cream, high end designer shampoo, conditioner, coffee, tea, lots more.

The only drawback worth mentioning is the location a bit away from public transportation. 10 minute walk from the Sakuprgi station.

From the moment we arrived every member of staff was absolutely lovely and welcoming. The room was a good size, extremely clean with great large window. Big bed, perfect bath/shower room with separate WC. Towels and bed linen changed every day and water replenished too. Breakfast was a great experience with so much choice from salad to fresh fruit, pastries, delicious pancakes along with traditional Japanese dishes. Nice to be able to sit outside and take in the view or read a book. A wonderful experience and we will definitely return.

We were at the hotel for 9 days. We felt more clothes storage (drawers) would have helped but this is a small criticism.

The rooms were immaculate and modern. The beds were comfortable. Service and room cleaning was efficient and flexible to meet our schedule. Nice breakfast. Excellent location. Staff were helpful. My partner sprained their ankle and they gave us some ice packs which was very caring of them and followed up with a letter asking how we were recovering.

During peak periods we were unable to get a spot in the breakfast which we had prepaid. We didn't want to wait an hour in line so we skipped breakfast. The hotel staff were not sympathetic and did not compensate us for the inconvenience or we didn't receive a refund. The fact we had to collect our own amenities from reception was not what we expected. The bathroom was small and there was no space to put our towels and clothes. The pillows were too low and they didn't have any other choice which was higher for side sleepers.

The layout of the room is nice. It is neat, clean, and comfortable. Parking at the hotel is certainly a major plus for us.

The gym is too basic. Our daughter asked to see the swimming pool. She was told to change into her swimwear before she could be allowed to see it. Our daughter explained she merely wanted to have a look first and then decide if she really wants to consider taking a swim. The answer was the same - must be in swimwear inorder to see the pool. That is really unexpected and a real put off.

I LOVED the main entry - it is stunning! It smells like a day spa and the reception area didn't disappoint either. It is beautifully bright and open with the most amazing view of the harbour! If the weather is nice, there are plenty of benches to relax outside to read a book or just catch up with friends/family. The room was a perfect size and bed was super comfortable and large. I didn't know quite what to expect as the description of the room was 'chair type' - but I was more than pleased. The room was pretty much a normal room size, but the washing basin was outside the bathroom, but I didn't mind that. The room has a very large window which made it feel even bigger and it was very quiet. I had a view of the city which was lovely. Bonus: the hotel has a coin laundry which I thought was a plus rather than having to use the hotel laundry service. Minatomari Station is a quick 5 minute walk and pretty much takes you wherever you would like to go. Yokohama harbour is also very beautiful and I would recommend going to the Red Brick building there. It has some great shops and lots of food choices. I didn't think it would be any good, but I was wrong. The area surrounding the hotel is SUPER quiet, quaint and I felt really safe traveling solo as a female. If you want to go into Tokyo, it's only maybe a 30 minute train ride. I would definitely recommend this hotel and will be coming back if in Yokohama again.

The only downfall would be the lack of drawers for your clothing. However, plenty of hanging space.

The hotel is located conveniently across the PIA Arena MM, providing a good stay for those attending any concerts/shows there just like mine did. It is also located nearby both Minatomirai Station & Sakuragichō Station, providing ease of public transport. The staff were very nice and helpful. They do have staff that can converse with you in English so you don't have to worry about asking questions. The room was beyond amazing, the room was huge compared to standard Japanese hotel rooms with the same price point. Projector was awesome as well. They provide dedicated HDMI cable for you connect to your device to allow projection to the screen.

Nothing actually.

I didn't realise this was newly built. The location was great, my friend and I got to see parts of yokohama we never saw before. The staff were nice and very helpful. The view was stunning. Although it can get windy. We saw lots of young couples staying there. Everything in the room was easy to use and understand, and everything kept very clean. Our room had the exact same view as the lobby area with the waterfront. We are definitely coming back to stay here from now on.

The only thing I didn't like were the pillows. They were too soft. When I used two, it hurt my neck. They don't have firmer higher pillows. So I had to go and get myself a new pillow. I was waking up with headaches and neck pains.

New, clean, great location and great city view from the room! Staff we're friendly, and the restaurant was also great for lunch.

The pool isn't really a pool.. we were very disappointment . It's more like a water feature, with 50cm depth (below the knee). Made especially for people to take their IG photos as if they're enjoying great time at the swimming pool, but the truth is - this is not a swimming pool. Also - they only open it from 15:00! All of the information is written on their website, true. But when a hotel shows off with pushing photos of 2 rooftop swimming pools, you don't read ALL the information about the water depth, as you expect to visit a hotel with actual swimming pools that you will actually be able to enjoy them, and this is far from truth.