Friendly staff, Drink Bar (non-alcohol & alcohol ), Big Hot Bath 大浴場, Clean, updated room with fresh carpet and new wall. We received new towels and slippers every single day regardless. Bed was very comfortable.

Breakfast (950yen) which consist of 3 types bread (Pie, Croissant and Sausage Roll) which you could easily buy at the Max Value (Grocery Store) across the street. I liked their Japanese Breakfast better on my previous stay. Room was hot on arrival. 10th floor and hall way was very warm on our Aug stay. There is 1000yen per day charge if you use hotel parking space.

The wet room was great as there was a separate toilet and bath/shower. The public bath was a very nice touch. Facilities were good, and hotel was quiet and clean. Nice views.

Fairly comfortable bed but too small for 2 non Japanese people. Room on the smaller side as to be expected in Japan. Had to request for bed to be made rather than automatic service. Breakfast was nice but limited to bread only.

🏨 It was a short stay chosen as I was to travel from JR Kumamoto station. The hotel is nice, staff were good, and the price was great, but take the location in the account (as outlined in the negatives). 🚪 The room was good, good sized. There's a bathtub in the bathroom. The window in the room can be opened for ventilation. 🛜 Wi-fi worked well. 🍱 The breakfast was good, it's a Japanese breakfast with miso and rice available at a buffet. The breakfast ends at 9-30, but it's possible to begin breakfast at this time. ♨️ There is public bath and coin laundry at the hotel, but both I have not tried.

📍 The hotel is located just outside Nishi-Kumamoto JR station, just one stop away from JR Kumamoto station, but there are not many trains to/from the station. Keep this in the account when planning your travels. There are some malls nearby the hotel, but I haven't noticed any convenience stores. 🚗 The hotel might however be very convenient for people arriving on cars as it located just near a road. Unfortunately it also meant that at one night there were unpleasant motorbike noises.

The room was a reasonable size, as far as rooms in Japan go. The train station is close by, but the noise from the trains were not too bad. Check in and out was quick and easy. We did not hear noise from the other hotel guests during our stay. There is a smoking area outside by the hotel entrance, so our room did not smell like smoke.

It's a bit far away from the city center but we had a car and it was fine. Convenience stores are about a 5-10 minute walk away, but there's a shopping mall across the street.

Excellent value for the money. Breakfast was included in the price. It was very quiet, which is always a plus for me. There was a nice big public bath on the second floor, and they open at 3:00pm. I went at 3:00 and had it all to myself. They had a top sheet on the bed as well as a comforter, which lets you adjust for temperature. If you only want your towels replaced and your trash emptied, you can set them outside the door and stay in your room undisturbed. There is a huge Aeon MaxValu supermarket a few minutes walk away.

The location is not the best. There aren’t any sights around at all; it’s basically the suburbs of Kumamoto. However, it’s only a minute away from the Nishi-Kumamoto train station and from there it’s a five minute train ride to Kumamoto station. The breakfast was a bit skimpy; the portions are pre-selected for you so if you wanted a lot of tamagoyaki, for example, you’re out of luck. Only two coat hangers in the room.

Convenient location, quick check-in, comfortable beds, and a convenient breakfast. The accommodation is close to a convenience store, just a short drive away. We arrived after dinner, and the front desk staff efficiently assisted us with check-in and provided relevant information. The beds were of medium firmness, and the water pressure in the shower was relaxing. The breakfast the next day included a typical Japanese-style and simple Western-style breakfast with straightforward utensils, and the meals were delightful.

1 min. walk from Nishi-Kumamoto station, and a 5 min. walk from huge MaxValu grocery store. There is a top sheet on the bed as well as comforter, so you can adjust the temperature better. A glowing clock and light controls at the bed. A public bath that is available from 3 pm. Nice soft bristles on the toothbrush. If you have a room on the street on a high floor, there is a nice view.

Only two clothes hangers. The breakfast is good but skimpy. No coffee in the room or the breakfast room.

Convenient location next to the Nishi-Kumamoto JR stop, which is just a few minutes train ride from Kumamoto central station. Spacious (for a Japanese business hotel) rooms with top of the line amenities. Fantastic bathroom. Superb breakfast that’s well worth paying what little they charge for it — just make sure to book it the day before. Features like the laundry room are convenient and easy to use.

No other hotel is as close to a train station as Hotel New Gaea! We loved the location, the room size, the friendly and accommodating staff, the 24 hour free drinks (non-alcoholic), the free alcoholic drinks during happy hour, and the free breakfast! We would love to stay there again. 😊

This is a 5 year old hotel out of town but very near a train station which was easy to use to go into the city. They had free parking, laundry facilities, and very clean public baths. Their Japanese breakfast was good and good value. The beds were very comfortable. It felt like a very good budget hotel.

The room was very small, which is normal for Japan, and there was very little possibility to hang clothes or horizontal places to put things.