Very good location - a minute walk from the central station. Room was quite spatious, clean. The staff was friendly and helpful.

The hotel didn’t provide water, that was a bit weird. Other than that - everything was really nice!

The hotel was beautiful the staff was accommodating and I had a much better room then last time I felt like I was living like a king hahaha

The toilet has 2 much water inside it was like a swimming pool I had to put so much toilet paper in that the toilet got clogged after one flush and they didn't have anything other then towels to clear up the toilet water on the bathroom floor. But it got resolved by me and I used public toilets for number 2 afterwards

Excellent location, building, and room. The lobby is also very comfortable. The staff was really helpful and kind. Overall, I am very satisfied with my stay. The room had everything I needed, and the price was very affordable. The station and the convenience stores nearby are also a great positive point.

Just a small detail, but the wi-fi was very slow inside the room. Maybe it was only my room, but I used my own internet data. Apart from that, everything went smoothly, and there were no other complaints.

This was one of the pricer hotels we stayed in but it was lovely! The staff were super friendly and made us feel very welcome. The bedroom was larger than we were expecting based on other rooms and we had a lovely view.

So many unexpected free extras like the Yokult drinks, ice cream pops, and massage chairs. Location was so close to the train station and bus stops. Extra complements on the quality of the breakfast buffet and the attentive, courteous staff there.

The only problem we had was with the Wifi in our room. We had poor to no internet even with our portable wifi. However we could use the Wifi in the common areas of the hotel.

Location is great, just next to JR Kumamoto station. If you come by Shinkasen, it is very convenient. A couple car rental shops also are located near the station. Although the hotel does not provide a parking lot, you can find a big parking lot behind the hotel and the parking fee is around 800-1,100 yen per night.

The bathroom is a bit obsolete but well-maintained, sizable and clean.

Very friendly staff. Rooms were nice and clean. Breakfast was good. Location is relatively close to the main station making it a good point for both visiting the city and getting to the Shinkansen, as well as JR lines, if you were going to visit Mount Aso.

The hotel located beside Kumamoto station which is a great location to travel around Kyushu, Mt Aso, Kagoshima and etc. The amenities in the hotel are good with lobby lounge, laundromat and microwave

Everything was good

Excellent location to train and tram. So many shops and convenience stores nearby and parking was subsidised by the hotel and very close too. The lounge area was great for relaxing after a busy day walking.

No free parking or welcome drink on arrival

The hotel was in a convenient location- next to the JR Station and the local tram stop. There were quite a number of eateries and a big Can Do supermarket in the JR Station. The hotel was also very close to our car rental company. The staff were friendly. Room was neat and clean. We had a good view of the city from our room and the bed was comfortable.