Hotel was in an excellent location in Sakuramachi above the shopping mall & bus terminal - also 5min walk from Kumamoto Castle. Parking facilities nearby was excellent & the hotel offered a fixed daily overnight rate of ¥1,200 with these parking facilities. Great service at the hotel, we had a twin room which was very spacious. Very interesting concept of going up to 14F for the reception from the 2F of the shopping mall then changing lifts to go down to the 10F for our room. And when we had to go down, we had to change lifts again on the 14F. The hotel seemed to have a fabulous restaurant on the 14F with fabulous views of the city but we didn’t eat there this time. We loved the convenience & location of the hotel as we used it as our base for some travels around Kyushu.

It was one of the best hotels we stayed at during our 2 weeks tour in Kyushu. Other than the hotel being a little hassle to get into (the lobby was on the highest floor and to access the lobby, you'd have to find the lift on the 2nd floor) and possibly difficult to find if not for reviews we'd read beforehand, everything was great from the service, location, comfort, cleanliness and value for money. It was close to plenty of good food, shopping, convenient for travelling (close to bus/trams), would definitely recommend and stay again if I had the chance to revisit Kumamoto

Fantastic views from our 13th floor room. Can't believe the 3 acre park below with ponds, streams, art installations, children's attractions, etc is on the 7th story floor. Visit it Superb bakery, Maison Kaiser, on 1st floor. It can be hard to find the hotel entrance. Don't give up. It's an interconnected array of top quality stores, restaurants, and bus operations. Don't worry, it!s all very posh and you wouldn't know about the busses unless you wanted to go somewhere. Like locally to Suizenji Park or Kagoshima (beautiful ride - best by bus). Covered arcade and alleyways a few blocks away are amazing! What a surprise!

Wish they had coffee makers in the rooms instead of just a kettle and coffee tea bags (only 2 per day). Or how about at least coffee in the lobby? Guess Lawsons will do...

The location is fantastic. The Sakura Machi Mall is downstairs so we could access eateries, supermarket and shopping. The bus terminal is downstairs and we could easily take the bus to Aeon Mall Kumamoto (30min) and Amakusa island (2 hours). The staff are also very polite and helpful.

The toilet-bath-shower are a bit awkwardly integrated within a small space to maximise the space within the bedroom. We don’t need the bathtub. The tv is not mounted on the wall in front of the bed. Rather, it is at the further end side and so it’s uncomfortable or not meant for viewing from the bed. It could have been intelligently mounted higher, in front of the bed, using a bracket on the wall.

Excellent location, nice modern decor and very clean. Its located inside the shopping centre. Can see the Kumamoto castle from our room. Hotel Parking was at a carpark opposite (different building) to the hotel with a discounted rate JPY1200, must remember the hotel entry is from level 2. It was nice short stroll to all the food and shopping. Will definitely stay again!

The only downside was the difficulty to find the hotel entry. There were not enough signs for the hotel entry and dragging the suitcase makes it a bit more challenging.

Rooms are clean spacious, very sleek design, very night view out of our room and restaurant. Staffs are very professional and speak very fluent English.

The access to the hotel is not that noticeable. Troublesome to take first elevators from ground floor to lvl 1, then walk 2 min to the hotel entrance to the second elevator which take you to the hotel lobby located on lvl 14, then you will need to take another elevator from 14 to you hotel floor between lvl 13-4. Very weird and not convenient

Good location . Good room size for a couple short stay

Pillows are too small n flat and very soft. Incovenient check-in as Hotel is located on 14th floor and we had 5 luggages with us to bring up to our room without any service staff helping us. No directional signage to show hotel exact location from main road. We did not know that the hotel is located above a big shopping complex. Limited TV channels and only in Japanese.

Comfortable room with a great view. Killer location over the mall, so many dining options nearby - we just had to figure them out.

Breakfast included or at a reasonable rate would have been nice. We had to self-cater breakfast from the nearby Lawsons. Staff seemed a bit frosty. It was noisy because of the sakura fest, which wasn't their fault. Parking was extra through either of 2 affiliated lots.

The hotel is modern style with spacious rooms and spotless clean. We stayed at 12/F and was able to see the Kumamoto Castle over the windows. Drip coffees are available and the wifi is good. The bed was extremely comfortable that I had very good sleep there. The hotel is actually located at the upper part of a big shopping mall and connected with a big multi stories carpark (Sakuramachi) which had direct access link (on the 2nd/F) to the hotel. It made me feel quite convenient and satisfied when I reached the hotel on a rainy and cold day by car. The hotel offered a discounted rate for parking (1800 yen a day instead of 2000 yen) and provided a parking pass for unlimited in and out of the carpark during my stay. It is also very close to Kumamoto Castle (just around 10 mins walk).

no

Fantastic location right above a mall with easy breakfast options should you wish to skip the hotel breakfast, and a Family Mart, Starbucks, supermarket, food hall, etc. A couple minutes walk to Sunroad Shinshigai arcade with a ton of shopping and dining options. Also a very close stroll to Kumamoto Castle. Super comfortable and new room, sparkling clean.

Nothing to dislike.