The room was very new and very well designed and appointed. We chose the Hello Kitty room for our daughter and it had many nice HK themed elements and even some HK giveaways for her. The location is also excellent for shopping and eating. It's a little far from the train station, but taxi/uber access was always very quick and easy. The room doesn't have a window, but I think that is common here. It does have very high vaulted ceilings though and that made it appear very big.

The check in process is crazy. It's very hard to find the location (our taxi driver couldn't even find it). You then check in with staff (who were great) and after that they shuttle you to the location. But that shuttle could take as long as an hour. After a day long trip, it's the last thing you want to deal with.

It was comfortable, location was great (2 mins walk to Nishiki market), and the room was clean. The drying & warming function in the bathroom was amazing.

The shared washing machine was the worse I have ever seen. Mold on the rubber door seal with slimy grime. I asked the staff to please clean it, which they responded quickly and cleaned it on the same day. But their cleaning of the machine was very poor. It was still slimy and despite my best efforts to clean it, I gave up. I wasn’t willing to risk it by making my family sick by using the washing machine. We ended up using a new laundromat nearby (5mins walk away). Given that we stayed 5 nights for a family of 4, we had to use the laundromat twice, which would have been nice if the hotel’s washing machine was clean.

The check in is done at a different location. It took us about 5- 7 mins walking from Kyoto train station to the office . It wasn’t difficult to find, and located on 2nd floor. After the check-in process was completed. They had their own transportation to take us to the hotel. The location of hotel is great. A room is spacious and perfect for a family of three. The laundry/ dryer are a plus since we have not packed much. A little kitchen became so handy after a couple days straight eating out . The heat in the Summer is real and challenge to go around. The Nishiki market is just around the corner. The Bus/ train station is 5 mins walk. The Pontocho and river are close by. We will definitely stay again if we come back Japan.

How cute is Hello Kitty! The room was thoughtfully decorated throughout.. with hidden elements here & there. Having a separate living area was great and allowed us to spread out our luggage. The location was perfect and in walking distance to everything we wanted to see in Kyoto.. Nishiki market is only doors away!! We enjoyed our stay here very much and it was a refreshing touch from staying in large hotels, to stay in a small home!

There are quite steep stairs into Room 202.. and getting heavy luggage up them was not the easiest! Keep this in mind if you have difficulty with stairs! We were a bit annoyed when we returned the evening of our first night to discover the property riddled with ants! Thankfully there was a convenience store at the end of the street and we were able to get some Insect Spray.. after a good dosing we were able to kill most of them! And felt much better about opening our luggage!

Near to Nishiki market with great food choices and within 15-20 min walk to attractions. Washer and dryer provided free for use. Dryer in bathroom can use be use to dry washed clothes.

Need to climb stairs to room on 2nd level. Quite a feat to carry the heavy luggages up the narrow stairway. There is a washer and dryer for sharing between 4 rooms. If every room has their own washer/dryer, will be perfect! Soundproofing can be improved as voices can be heard from room in the lower level.

The location was fantastic to Nishiki Market and so many other shopping and cultural places. The place had a seating area and a kitchen, which suited us as a family.

We only had two issues which is the floor noise from the upstairs unit and the other issue was that they only had winter weight duvet's in 30 degree heat, the only option on offer was to turn down the airconditioner, it was not ideal as we didn't sleep well in the heat.

Location near Nishiki Market, 2 min to Shopping District (Daimaru, Kyoto Shinkyoku Shopping Street), Walking distance to Subway in between (Hankyu-Kyoto Line & Kyoto-Kawaramachi), Near Convince Shop (Lawson, Family Mart & 7 Eleven) best of all near Yamato (you can sent all your luggage to your next destination with hand free). Walking distant to Gion

Have to registered at difference location. Staircase on our unit 202. No house keeping.

Originally, we needed to check in at a different location before heading to our accommodation. However, since our flight arrived late, the hotel allowed us to check in online, so we could go straight to the accommodation after landing — it was very convenient. I suggest standardizing this process to avoid unnecessary travel during the trip.

Excellent location steps away from Nishiki Market and other shopping streets. The room spacious and comfortable. Love the heather in the bathroom that could be used to dry the laundry.

Some guests were smoking in the smoking area but the ventilation was quite bad that the entire place smelled

Fantastic location being close to Nishiki market and other shops and cafes. Beautiful building, very comfortable for a family.

The smoking area being in the hallway. Understandably being an old building the soundproofing was not great.