from the beginning to the end, we felt so comfortable with a very nice place. the room was according to our expectations and we had a great time in the thermal bath (onsen). dinner was superb, with the staff explaining to us each dish and how we need to eat it. breakfast was very diverse with mutilple choices for oriental and occidental meals. definitley, if returning here, will come back to this hotel

staff didn't speak much of english when we arrived, but we managed to use google translate to anwer our questions. for dinner and breakfast we had staff that spoke english and was more comfortable to us.

The staff was courteous and helpful. Many spoke English, so while we never expect it, it's always a bonus and makes things easier. The breakfast bar had a wide assortment of both typical Japanese and Western breakfast foods. And dinner was AMAZING. It started with appertif, then appetizers, sashimi, hot pot, grilled meat... There were at least 8 or 9 different servings. We were stuffed and couldn't finish everything (but I tried 😉). The onsens were luxurious, as was our room, which came with the sauna. We had a room with a tatami and roll-out beds, so I could've used a little more padding, but that didn't detract from the experience at all. I enjoyed this girl's trip so much I booked again with my family.

We have private onsen in our room with beautiful panoramic view. We have also visited the public onsen and they are stunning. We have our private room for dinner and breakfast which is quiet and comfortable.

We originally requested a queen bed when booking, but the hotel could only provide a room with two twin beds. The room features a private onsen and a shower room. However, it appears the shower room had not been used for some time, causing the air trap to dry out and allowing sewer odors to spread into the room. Fortunately, this is an easy fix—simply running the tap periodically prevents the issue. Housekeeping staff could easily address this while tidying the rooms.

Excellent Ryokan with many options for the onsen. It was worthwhile booking with dinner and breakfast. Dinner was delicious and breakfast selection was huge.

Could be a bit hard to get to the location without a car. There is a bus from Matsumoto station that will take you there but it is not going to have much space for luggage. The staff try their best but not all of them can speak English. Best if you can speak a bit of Japanese

We stayed in a room with the private spa as a bit of a splurge - it was well worth it! A beautiful resort with attentive staff, fantastic dinner experiences and a huge room with traditional seating, but western beds. We came with our seven year old, who adored the yukatas we were all supplied with to wear around the spa. We had a private room for dinner with our own waiter who made a wonderful effort to explain the menu to us and engage our son. A wonderful experience which created lasting memories of a traditional Japanese inn for our little family! Oh, and walked right in without an appointment to a wonderful and relaxing foot/leg massage.

As others noted, the inn is located a long way from the city centre. However, the shuttle is convenient and works well if you are taking day-trips or venturing into the city during the day, but wanting a chance to truly relax in the evenings. A very minor quibble.

Overall, it was a pleasant stay. We were glad to take a rest at this hotel for 2 nights! We chose a room in the Central Building with a private onsen. This was the best decision ever. The hotel is quite new. It provides a lot of facilities, e.g. welcome drinks bar, a few public onsens, shops, spa room and restaurants. The room is massive, with spacious living and dinning room, toilet and bathroom, 2 separated double size beds, and a private onsen by the window. Through the window, we can see the view of the city. The day and night views are amazing. Since the onsen is next to an opened window, it is very chill and cool, especially when it was a 10 degrees night. The room is also fully equipped with amenities, e.g. bottled water, snacks, toothbrush and personal hygiene items. There was a very nice tea and coffee set provided in the room too. The room is so clean and well-equipped for anyone to have a after-meal break. The buffet breakfast is great. The hotel provides different options daily. If it can increase the chinese food options, like more dim sum options, it will be even better. The dinner is fabulous. We have 2 different menus on 2 nights and they both cover a wide range of options, e.g. waygu beef, tempura, sashimi, rice and desserts. Trsut me, you will never regret to include meals into the booking.

The hotel is located on the mountain, so if you don't drive, it could be hard to catch the shuttle bus. There are plenty of free parking spots around though. There is no facilities, convenient stores or shops within walking distance.

Got the tatami room which was super spacious and had a fantastic view throughout the day. There were two different indoor and outdoor onsens with a variety of options. The highlight was definitely the panoramic view onsen, enjoying the onsen with a spectacular view. We also had dinner there for two nights with different variety of food and everything was delicious. Breakfast also offered a wide range of food, personal favourite was the omelette.

The panoramic onsen was shared between male and female so for male it’s only available between morning and early afternoon. So if you have plans during the day then you can only go for that superior onsen in the morning. We saw that they had karaoke but it was a bit expensive.

The property is spectacular, clean with a modern Japanese decor. We were a family of four and the room we had was spacious with a beautiful view of the snow topped mountains. The staff were exceptional in all respects. The Onsen’s were clean and relaxing. The breakfast was a buffet and had great variety. A fantastic experience.

There is nothing really negative to say about this property. But if I were to mention something, I would say the location is slightly out of town and there are no conveniences close by. However, the staff will order a taxi for you no problem, and all the taxis we used arrived in less than 10min. Each trip costs between ¥2000-2600 depending on the time of day. It’s only a 10 min trip to the centre of town. The set menu dinner is quite large and very traditional. We made the mistake of eating lunch and couldn’t finish the dinner as a result. The food is however beautiful.

The hotel is in a great location overlooking the city. The onsen facilities are brilliant and we also enjoyed the games room. But the real highlight was the incredible kaiseki dinner - several small courses each served or cooked on the table. It was a real work of art. Very special. And after all the amazing food we had had in Japan, we were really impressed.

Beautiful decor that told about the crafts in the area. They had a live jazz group that brought so much joy and happiness to us. The spa/osen was exceptional. They had all the bath essentials needed and the best part was the wonderfully after bath products they provided—Lotions for the skin and face, lotions for aching body parts, and wonderful products for the hair. I wish we could buy these products somewhere, but was told that they were only at the osen. The dinner was amazing with local produce and meats and the breakfast buffet was out of this world. They had Japanese and western foods with made to order omelets. We wanted to eat there the whole week! The staff was very helpful and accommodating. Also we loved the baggage holding service at their sister hotel, Ace Inn and the shuttle from the Matsumoto station to the hotel. We dropped our bags at the Inn and it was there for us when we checked in at Shoho. We had a wonderful time at Shoho!