Location: between the station and the castle, so perfect. Bedroom : old school, very nice, comfortable and clean. Plenty of light. WiFi : free and powerful Bathroom: perfect water pressure, shower and tub, all amenities no exception Breakfast : Meiji style room, there is everything : japanese and western. Staff : couldn’t be better. Cleanliness : spotless perfection

Not applicable

Lovely, characterful old hotel in perfect location for sightseeing and eating in Matsumoto. Just minutes walk from the castle. Staff were friendly and helpful, great breakfast, nice onsen.

The rooms in the annex are aged and could use some freshening up. There was a strong smell in the entrance from the cleaning product used in the bathroom and despite being clean, it didn’t look clean.

Arriving on the train and the short walk through the town to the hotel was a perfect start to the stay in Matsumoto. The hotel is a lovely old building with all the comforts you could need. The staff are very obliging and nothing is too much trouble. The room was spacious enough for 4 people, with traditional futon plus the low table on the tatami. The onsen is lovely, and opening hours cater for those who might be a little shy about communal bathing. A 4am solo onsen was just the ticket! The breakfast buffet catered for all tastes, and it was great to see most guests tucking into a hearty Japanese breakfast. But if cereal and yoghurt is your thing, then that’s covered as well.

The shower area in the room is looking a little tired and not in keeping with the quaintness of the room. But it was clean and the water hot and great water pressure.

Room was extremely spacious. It was like a small apartment. My granddaughter said it was the best place we stayed in Japan! The staff was extremely helpful. We arrived before check in time and when they said we could check in, our bags were all in our room when we were accompanied there by one of the staff. Everyone was professional, kind, and willing to help. When it was raining, there was someone from the staff standing outside with an umbrella to greet us and walk us in.

There were a few funky steps to get to our unit so it didn't quite matter if you took the elevator to the second floor, there were still a few steps to negotiate but if that's the worst part of the hotel, it really wasn't a negative at all.

The hotel offered the choice of a western or Japanese style room. Choosing the tatami and futon was perfect. The room was set up beautifully. The breakfast was wonderful with a wide range of Japanese local produce and everything was fresh and delicious. The onsen facilities were clean and it was the perfect way to relax after a lot of walking. The hotel is located close to the castle and to the Matsumoto art gallery with a range of local coffee shops around. The staff were very friendly and helpful.

The bathrooms were very clean but are a little old and might benefit from the toilets being replaced.

This was a great play for an overnight stay in the town. Close to the castle and the old town. Staff were lovely and responsive. Room was a good size The breakfast was very generous although there was a big tour party accommodated in the hotel which meant a considerable wait. Not an issue for us however. We enjoyed the onsen facility and would definitely recommend this hotel.

The room was a little dated and would benefit from some sprucing up in places but it was extremely clean and didn’t impact our stay.

Nice room, clean, tatami floor and futons. very nice public bath. Nice part of town- about 15 minutes walk from the station and quite close to the castle. Good coffee shops nearby. The hotel does an excellent Kaiseki lunch ( you need to make a reservation for this! They very kindly did this for us at short notice) Lovely waitstaff in restaurant. Some reception staff very helpful.

The reception staff were friendly enough, and very helpful, but seemed to be quite protocol driven and (from my Australian perspective) over-bureaucratised. There was a set way for things to be done. For example, I had to reserve and pay for the buffet breakfast in advance and was given breakfast tickets. It was uncomfortable for all when I turned up to breakfast unable to find the tickets, even though the reception desk was well aware I had paid for it.

I am reviewing this hotel from the perspective of a neurodivergent person (with autism) who is sensitive to noise and heat. I really loved the location of this place. It is so close to Matsumoto castle and the park that you can go a few times a day just to relax and walk, and to enjoy the castle itself during the day and the light show at night during winter. During my 2 nights I went 5 times to the park as it was convenient and I enjoyed walking around. It's also not too far from the station, an easy 15 or so minutes walk and there's a few convenience stores 5 minutes walk away. The staff were very friendly and accommodating, and happy to answer my questions. The room temperature was fully controllable in the main annex building. I was worried about this based on other reviews but I could easily heat or cool my room without issue. Otherwise the beds were fine, the bathroom was also good, and the rooms were a good size. The hotel itself has quite old/quaint furniture which I didn't kind but if you want something modern this hotel is a bit lacking in that front. The onsen was ok. Nothing amazing, but not bad either.

The walls were very thin, and I had very loud neighbours unfortunately. I could hear them laughing and talking away at odd hours and it was pretty frustrating. Definitely bring your earplugs if you are sensitive. The internet in my room was also very hit and miss. It wasn't stable so I couldn't stream shows Etc. Without it needing to pause every minute or two. Bit annoying, but still usable. The room itself had some permanent stains in carpet of maybe tomato sauce or similar? Nothing too large and I don't really care but it might be off-putting to others.

Very high class hotel, beautiful looking main building. The vicinity from Matsumoto Castle was great. Everything is walkable within 10-25 min roughly. Also, I arrived early to leave my luggage before checking in while I toured the city. When I came back after 3pm to check in, they had already put my luggage in the room for me. Exquisite service! Rooms are quite big for Japanese hotels. Felt nice to have room to put/organize luggage. Japanese breakfast was exquisite and onsen/sento facility on site were great. Free water in fridge and the city of Matsumoto prides itself on its clean spring water. The water was so soft! And drinkable from tap.

The annex is the building next door (which they must've expanded into). They are connected through the lobby floor but the floor numbers change from building to building. It was confusing at first but you'll quickly learn/remember. Very minor issue.

Onsen was good , breakfast buffet was excellence