Location: between the station and the castle, so perfect. Bedroom : old school, very nice, comfortable and clean. Plenty of light. WiFi : free and powerful Bathroom: perfect water pressure, shower and tub, all amenities no exception Breakfast : Meiji style room, there is everything : japanese and western. Staff : couldn’t be better. Cleanliness : spotless perfection

Not applicable

Lovely, characterful old hotel in perfect location for sightseeing and eating in Matsumoto. Just minutes walk from the castle. Staff were friendly and helpful, great breakfast, nice onsen.

The rooms in the annex are aged and could use some freshening up. There was a strong smell in the entrance from the cleaning product used in the bathroom and despite being clean, it didn’t look clean.

Arriving on the train and the short walk through the town to the hotel was a perfect start to the stay in Matsumoto. The hotel is a lovely old building with all the comforts you could need. The staff are very obliging and nothing is too much trouble. The room was spacious enough for 4 people, with traditional futon plus the low table on the tatami. The onsen is lovely, and opening hours cater for those who might be a little shy about communal bathing. A 4am solo onsen was just the ticket! The breakfast buffet catered for all tastes, and it was great to see most guests tucking into a hearty Japanese breakfast. But if cereal and yoghurt is your thing, then that’s covered as well.

The shower area in the room is looking a little tired and not in keeping with the quaintness of the room. But it was clean and the water hot and great water pressure.

Nice room, clean, tatami floor and futons. very nice public bath. Nice part of town- about 15 minutes walk from the station and quite close to the castle. Good coffee shops nearby. The hotel does an excellent Kaiseki lunch ( you need to make a reservation for this! They very kindly did this for us at short notice) Lovely waitstaff in restaurant. Some reception staff very helpful.

The reception staff were friendly enough, and very helpful, but seemed to be quite protocol driven and (from my Australian perspective) over-bureaucratised. There was a set way for things to be done. For example, I had to reserve and pay for the buffet breakfast in advance and was given breakfast tickets. It was uncomfortable for all when I turned up to breakfast unable to find the tickets, even though the reception desk was well aware I had paid for it.

I am reviewing this hotel from the perspective of a neurodivergent person (with autism) who is sensitive to noise and heat. I really loved the location of this place. It is so close to Matsumoto castle and the park that you can go a few times a day just to relax and walk, and to enjoy the castle itself during the day and the light show at night during winter. During my 2 nights I went 5 times to the park as it was convenient and I enjoyed walking around. It's also not too far from the station, an easy 15 or so minutes walk and there's a few convenience stores 5 minutes walk away. The staff were very friendly and accommodating, and happy to answer my questions. The room temperature was fully controllable in the main annex building. I was worried about this based on other reviews but I could easily heat or cool my room without issue. Otherwise the beds were fine, the bathroom was also good, and the rooms were a good size. The hotel itself has quite old/quaint furniture which I didn't kind but if you want something modern this hotel is a bit lacking in that front. The onsen was ok. Nothing amazing, but not bad either.

The walls were very thin, and I had very loud neighbours unfortunately. I could hear them laughing and talking away at odd hours and it was pretty frustrating. Definitely bring your earplugs if you are sensitive. The internet in my room was also very hit and miss. It wasn't stable so I couldn't stream shows Etc. Without it needing to pause every minute or two. Bit annoying, but still usable. The room itself had some permanent stains in carpet of maybe tomato sauce or similar? Nothing too large and I don't really care but it might be off-putting to others.

Very high class hotel, beautiful looking main building. The vicinity from Matsumoto Castle was great. Everything is walkable within 10-25 min roughly. Also, I arrived early to leave my luggage before checking in while I toured the city. When I came back after 3pm to check in, they had already put my luggage in the room for me. Exquisite service! Rooms are quite big for Japanese hotels. Felt nice to have room to put/organize luggage. Japanese breakfast was exquisite and onsen/sento facility on site were great. Free water in fridge and the city of Matsumoto prides itself on its clean spring water. The water was so soft! And drinkable from tap.

The annex is the building next door (which they must've expanded into). They are connected through the lobby floor but the floor numbers change from building to building. It was confusing at first but you'll quickly learn/remember. Very minor issue.

Onsen was good , breakfast buffet was excellence

The rooms in this historic establishment are very spacious and comfortable despite their age. The room was beautifully laid out, the lighting was excellent, and the individually controlled a/c allows you to keep the room at a comfortable temperature. Rooms in the main building can be accessed by elevator. The location close by the castle is very convenient. The hotel is also within walking distance of several shopping and dining areas. The staff is wonderful - so helpful and friendly. I hope I can stay here again in the future.

Great Buffet Breakfast with many fresh local food well prepared. Rooms were slightly bigger than our expectations, and clean. Helpful stuff has provided many local tourist information when asked. Unlike those modern hotels, Kagetsu Matsumoto hotel is set with many antiques displayed, A nice at Home feel! Within 5-10min walk to nice restaurants, antique shops, small shops & riverside nice walking area. Highly recommend place to stay to whoever has chance to visit Matsumoto.

not in particular. Overall perfect!

Breakfast was very good. But the dinner which was part of my deal was sensational.