Everything exceeded our expectations. We were looking for a traditional ryokan and this was it. The room was beautiful, the beds were comfortable, the onsen was gorgeous. We loved our stay. The staff was very helpful and friendly. They were very accommodating and were great at communicating with us in our language. The meals were very traditional and it was really fun trying all the different foods. We would return any time.

There weren't any big negatives. The only thing that was a little different for us was that the hallways were cold but that just seems to be how heating in the area works. Our bedroom was nice and warm.

This was my favourite hotel. The staff were lovely and friendly, the private onsen was lovely. You could even have free spring water - which I have not seen in any other hotel. It felt like a true Japanese experience. There was so much amazing food - I have never been so well fed in my life!

That I didn’t stay longer! I would recommend they fix one of the bannisters near the bottom of the stairs as it moves! I would suggest more plants/greenery in the public bath.

Izumiya Zenbe is LOVELY - I don't think the photos do it justice. The staff were incredibly welcoming and helpful. The building was an amazing old structure with beautiful little gardens in the walkways. The room we had was very nice, with tatami mats and futon beds. We loved the tea set and the little table with the heater underneath...! We also booked the breakfast and dinner service, and we are very glad we did. The private dining spaces and kaiseki experience was awesome. As was cruising around the ryokan in our yukata robes. We only used the barrel bath, rather than the rotenburo, but it was so good (although very hot!). A very relaxing place, we would happily stay here again.

There is not much that I didn't like about the experience we had at Izumiya Zenbe, it was really great. The only downside would be perhaps that the accommodation is on the edge of town, so bus or taxi is necessary to get into central Matsumoto. No big deal though.

This is a very special place to stay. The staff are incredibly welcoming and kind, and the food is exceptional. The public bath (available 24h) is very pleasant but the private baths are amazing. We’ll never forget lying in our outdoor pool watching the rain fall from the camellia petals…. We had an early start and the staff were so helpful in arranging a slightly early breakfast and a taxi for us. A perfect stay - thank you!

Loved the traditional ryokan style and incredible onsen. The meals were delicious and all served in private dining rooms - Japanese style. Lovely staff.

Extremely cold in winter moving between rooms as the corridors are open air. It didn’t bother us but might bother some. We had a car so was easy for us to access the property but might be difficult if you don’t as it’s on the outskirts of town.

As foreigners (Australian) we were welcomed and everything explained beautifully in English. We booked a private bath which was great. The traditional dinner and breakfast were delicious with lots of choice, beautifully presented and tasted great. Highly recommend this place.

The inside slippers cold have been bigger for the men in my family. Size 12 and 13 feet!!! But they managed.

A very tradition building and just feel like time travel back to the old days in Japan. Hotel is clean, the public bath is clean and tidy. The onsen in public bath is hot and very comfortable, they provide all the amenity item you need. The restaurant provide dinner and breakfast, not as many dishes as I expected but still very nice. The staff mainly speak Japanese but they are very friendly and helpful during the stay. We enjoyed the outdoor private Onsen, it's great environment worth trying.

The building is beautiful and the staff was superb. There are a great variety of hot spring baths, but the best was the outdoor bath.

It's a little far from town and in a residential district. Without a car that means you will end up needing to leave the city by around 5:30 to make it to dinner, and there isn't a good option to head out after dinner. If you have a car or are willing to take a taxi, though, this can be worked around.

Friendly staff, beautiful clean onsen baths public and private. We reserved an outdoor private bath one afternoon which was wonderful. Amazing meals in restaurant in private room. Easy to take bus from Matsumoto station

There was nothing we didn't like

A traditional ryokan experience with an amazing dinner and breakfast

It was extremely cold walking from our rooms to the spa, but admittedly couldn't be helped because of the open air layout of the corridors.