We stayed here for a night as we were about to take the Alpine Route. It was an ideal place to get ready. A good location--walking distance from the Castle and the Kusama exhibit. A fabulous onsen as well made it perfect. And they had a really great breakfast with both Japanese and American choices.

This place totally worked in a town with fewer options than most.

Cleanliness, staff friendliness although they can't speak English, they try to help us. Good breakfast and also complimentary beverage, Ramen and ice cream. That was amazing complimentary welcome.

N/A

Breakfast selection a bit narrow

We did not have breakfast at the Dormy Inn but the menu looked really good. We did enjoy the complementary ramen in the evening. The kids also enjoyed yogurt drinks after the hot spring. All of us have enjoyed the hot spring! Although it is small but it is wonderful to have an outdoor one too! The only thing we found somewhat annoying was the constant background music in the hot spring room. We understand it is supposed to be soothing but we would have preferred silence. We highly recommend the Inn for its location, cleanliness, efficient and helpful staff, hot spring, welcoming treats and good price! They even lend us umbrellas when it rained! We also appreciate the fact that they responded to our question by email and accommodated our request. They took care of our luggage before check-in and after check-out time. What wonderful service! Thank you very much! We highly recommend Dormy Inn Matsumoto.

Nothing! The friendly and helpful staff made us feel at home. Thank you so much!

Facility of hotel

Space is a bit small for 2 adult and 1 kid , 7 yr.

The Onsen is an amazing experience.

The beds are not so comfortable.

I love Dormy Inn's and Matsumoto was particularly lovely. The hot Springs baths at this hotel chain ninth is what always brings me back to Dormy Inn. The bath was divine. The evening soba was an opportunity to socialize with other guests. The staff at the desk were always helpful. The room was comfortable And immaculate. The location couldn't have been better. A+++

Nothing to say here

Staff were very hospitable. Their service was beyond my expectations. We stayed for 2 nights only. Hotel is 5 to 7 minute walk from Matsumoto Station. Instructions given by the concierge were very clear. We added breakfast for 2 days and our parents were very happy. On our last night, we just bought some bento meals from Family Mart and consumed the foods at the hotel. The staff allowed us to eat at the breakfast venue so that it would be easier for us to get free cups of water and coffee. The onsen experience was also outstanding. It was our parents' first time to experience natural hot spring in Japan. Last but the best thing that I want to commend is when we lost our son's pair of rubbershoes and the staff was able to find it in the hotel. They volunteered to send it to our friend's location in Tokyo free of charge. We are really grateful for their excellent service.

None.

Breakfast serves all kinds of food palettes, so everyone can have a fulfilling breakfast. Truly japanese dishes for the enthusiastic, and western style for those who prefer it.

No löyly (throwing water on the stove) in sauna, the baths were kind of lukewarm and you have to search a bit to turn off the room lights.

It's a standard hotel. Decent and clean but didn't leave a lasting impression. I only stayed for one night. I enjoyed the onsen. I didn't get the breakfast because there was a quaint cafe I wanted to visit. Good location.