Very convenient location just 5 min from Matsumoto Station; also near several eateries and a 7-11. If interested, ask the reception about the complimentary shuttle bus to use the onsen for free at another hotel under the same company, available on a first come first serve basis (2 timings in the evening; only about 1 hour between drop off at the hotel and pick up for the return trip, though, so might be more rushed than you like. Still, it's free, so no complaints).

Beds were too soft for me, but this is a personal preference as I like firmer mattresses.

The hotel location is right at the center of station and convenience stores family mart is just a 2 minute walk, 711 is 5 minute walk, restaurants and izakayas are within walking distance as well. We liked that they have free onsen use at another hotel and transportation is provided. We had a welcome drink stub that can be used in the cafe. Friendly and accommodating staff.

We were quite a big group and had to get 4 separate rooms as there's no family room available anymore. The rooms that we got are a bit smaller than expected. The hotel is a bit outdated and could use a renovation and update.

Our second stay here. Very pleased with everything. Staff are super helpful. Room is clean and comfortable. Really close to the station. Good price. They will keep your bags before you check in. Although we’d prefer an onsen in the hotel, there’s a bus to take you to a lovely onsen hotel about 20mins away. It’s quite a long trip but a beautiful place with an outdoor onsen. A couple of other nice touches such as a welcome drink when you arrive and some nice sachets of moisturiser etc. we were unable to stay some nights as it was booked out otherwise it’d be our preferred accommodation in Matsumoto.

Everything was good

Great location, very near the station and bus terminal

Another pillow wouldn't hurt, but that's nothing to complain about

The location was good, very close to bus terminal just few minutes walk. We can store our luggage at the hotel before check-in time.

Though I select non-smoking room, I smell the tobacco in the room. This's really annoying since I'm allergic to tobacco.

Walk from Matsumoto Train Station to Alpico Plaza Hotel. Very convenient. Good sized rooms. Competitive per night price. Had a good view of city.

The furnishings were a little dated. Restaurant closes at 6:00 PM.

The location is very central to downtown Matsumoto and close to the station. The room was a decent size and quiet. The beds were comfy and clean.

The bathroom was a little cramped, but standard for Japanese hotels.

Location

No free parking

- Location is just perfect. It's few minutes walk from JR station and very easy to find. Moreover, it's just another street next to bus terminal (which we use to travel to Kamikochi). - Staffs are very nice and helpful. Room is not much space (however it's japanese standard room), but it's enough for two persons, and we can manage luggage and stuffs in the room. Bed is clean and warm. Bathroom and toilet are in one room, however, we have no problem using it at all. There are amenities provided in the lobby where you can get what you use. - Restaurants, cafes and shops are all in the area. Izakaya is just next door. You can even walk to Matsumoto Castle, as the town is easy-and-safe to walk.

Nothing we can think of.

Helpful, friendly staff. Clean, comfortable room. Great location near the bus and train terminals. Good breakfast options, but a bit expensive.

Only the high cost of breakfast, which could explain so many people piling up dishes of food on their tables!