Overall we had a good stay. The staff is lovely and very helpful. The location is great to see the western side of Tokyo, and not too far from buses and trains. The facilities are clean, and your key card is required to use the elevator, so it has a more secure feel. That said, our room we had for 3 people was very tight. While this is pretty common in Tokyo, this room was not very well appointed like we had at other locations. The main issue was that I couldn’t use my CPAP for sleeping. They had added an extra twin into the room which really just created one massive bed, so there wasn’t a table or an easy way to plug in my machine. Luckily I was traveling with heavy sleepers, lol! I would still stay here again, just next time no more than 2 people per room.

The hotel is just a few minutes walk from Kichijoji Station, and in a great location -- steps from thousands of choices for shopping and eating and wandering. I didn't try the breakfast/restaurant, but it looked incredible -- as did the view of it from the elevator. The staff was also very professional, polite, and helpful (they even helped me send my luggage ahead to the next hotel and fill out the shipping label etc). Excellent choice for a great hotel in a bustling neighborhood that's still quieter in a way than Shibuya etc - a short train from central Tokyo but has it's own distinct personality.

No complaints, this was a great stay.

Location is very very convenient. Kochijoji is such a nice place. Less thant 10mins walk to the JR station. Everything you need is walking distance. Room setting quite standard, our room separate the toilet and bath room, just as some typical Japanese room setting. Kid love the bath tube. Room size quite ok, as in Tokyo Metropolis, at this price. Hotel staff very friendly and helpful. On 2nd floor there is a cafe, we were offered an access card or sth, but didn't got time to try, looked very nice and classy cafe. To keep it short, Kochijoji is very very nice, you have shopping, restaurant, transportation to central Tokyo and everything. Hotel clean and room fine, nice stay.

Very lovely stay, so nothing much to mention for improvement. If really need to say sth, maybe need to keep in mind before making reservation, the room windows are facing inside the building not the street.

We stayed on the 6th floor, where the training room, vending machines and free water were. One could borrow iron and ironing board there, too. Very convenient. Breakfast was fantastic! There is a teapot in the room. A famous Japanese toilet was also there, with a heated seat. Quite a fun treat for a European. The staff was very helpful and friendly. Location is close to the station.

The room was a bit small. Not much place to hang clothes. The price was also quite high. We stayed in another town at a hotel of the same chain, and the price there was very much more affordable. But all in all I would stay there again.

This place is wonderful. The. staff helped us with booking a cab to our next location, the Western-style beds were so comfortable, and the air control was awesome. As a Westerner, I run pretty warm, so it was so nice to actually have a thermostat in the room that we could control. This place has amazing good bathrooms with great amenities and toiletries in addition to a really swanky afternoon tea and buffet. They even do piano performances on Friday evenings, which was a realy treat.

That our stay was so short.

The rooms are very clean and comfortable, functional and well appointed. We really enjoyed our stay. The buffet breakfast was fantastic. There was a wide variety of cuisines available from all countries. Very fresh, well presented and tasty. It would satisfy the fussiest of diners. The staff were extremely friendly and professional attending to our every need. We also had dinner on New Year's Day - it was a beautiful and an inexpensive experience for what we ordered. Compliments were sent to the chef and thanks to the attentive, courteous staff.

Not applicable - everything met our expectations and more.

Location was perfect--near a train, multiple neighborhood shops and restaurants, Front Desk Staff most helpful, Hotel service personnel always helpful, cleanliness, & Small hotel, Although unsuccessful, THE Front Desk person went to extra special efforts and actions to help us find a taxi on our departure morning of June 7, 2023

No Hotel Lobby area although there was a public area downstairs, taxi service to the hotel was poor. Could not arrange for a taxi to the airport even though we tried one day in advance. Hotel rooms had very little storage space for clothing items. Hotel did not have a service for arranging for local tours.

The location was great, convenient for family, near the station, near a Family Mart if we needed something. The room was kept clean. The staff were helpful and looked after suitcases for a whole week as we travelled.

As a family visit, our stay was long - 2 separate weeks, and we used the coin laundry down the road. It would have been great to have one in the hotel. The breakfast was a little expensive for us to use on a regular basis.

Great location near (but not too bear) train station, atrium style feels open, rooms are furnished compact but very nicely with 2 beds, headboard with outlets & light, lounge chairs, separate desk, good sized closets, bathroom clean and well arranged.

Our particular room this time face inwards (on the atrium) and lighting was somewhat dim compared to outer rooms receiving more direct light from windows facing sky

in the centre of Kichijoji there is coffee/bakery shop in the same building

no welcome water or welcome drink... the room faced the entry hall&restaurant location, therefor the setup of the table in the morning was a little bit noisy, sometimes... no access to the internet connection, unfortunately out of service, happened more than once at night