The room was spacious for Japan standards, we stayed for 4 nights and it was very comfortable for our family of 3. We booked the twin room with sofa bed. Free parking and evening snacks/coffee/tea was wonderful. I also brought my child to the onsen and we had fun.

The aircon was hot throughout our stay and there is no temperature control in the room. On the 3rd night, we couldn’t endure anymore and went to feedback at the concierge. The solution was… they gave us a standing fan. Well, that helped a little but I’m still perplexed why the temperature cannot be lowered.

Staff are lovely and respectful and professional. I didn't use the Onsen in this hotel so can't comment on that. The hotel rooms are a little dated but roomy and perfectly clean. Courtesy bus takes you into the city each day which is really good because public transport costs about 5700 yen (a lot) from the city to the hotel. We thought we would just have a quiet day here with not much to do so we just walked around the suburban streets and stumbled across a museum and heritage walk. We actually had one of the nicest days of our Japan trip interacting with the friendly and hospitable people of Matsushiro. This town is very proud of their heritage and history.

This hotel is about a 30min bus ride out of Nagano city in Matsushiro. There are not many places to eat here esp on weekends as it's a quiet little town. The hotel restaurant is amazing with everything included in an extensive buffet as well as alcohol. But at 8000yen for dinner per adult that's a lot to pay if you don't drink alcohol and there are not many other choices of places to eat apart from the convenience store. We were only staying 2 nights so we had one meal in the hotel and one with food from the convenience store.

AMAZING breakfast and welcome drink bar during the day and each night. Very convenient shuttle to the station and supermarkets right next door. Also beautiful view of the surrounding mountains. Would definitely stay again!

Rooms have not yet been renovated so have an older feel compared to the rest of the hotel. but they are still clean and very comfortable.

The view was spectacular and we used the onsen (first timers) which was such a relaxing way to end each day. I did wish there was a spa for people who like to wear bathers, but we braved it. Used the free shuttle to Negano Station and then want on to see the snow monkeys. What a beautiful town and beautiful people who live there. So kind.

I loved the property. Yes, the furniture is outdated for some, but we had a wonderful time and our children (young adults) were very sad to leave the Mecure. Might be a little out of the way if you want to go snow boarding at Shiga Kogan, and the free shuttle would be great if it went until 9pm. We missed a bus from the snow monkeys which in turn, made us miss the last free shuttle to the Mercure. We felt a little lost and overwhelmed but eventually found our way back

Accessible from the highway

Air conditioning too hot (not working?)

Cleanliness, spacious rooms, decadent onsen, helpful staff, huge selection of breakfast

We were there during 3-day weekends/holidays so the free shuttle bus was a bit of a competition. Had to be early to queue and couldn't afford to be punctual because the space was limited. We had to take Alpico Bus Line 30 to and from the station twice because the hotel shuttle bus was full. But it was a long holiday so it was what it was.

A great hotel to use as your base for the ski resorts. The breakfast was incredible and so much variety. We loved the complimentary evening drinks and treats. The Onsen was so clean and sitting outside in the snow was magical. Staff was all super helpful and friendly.

It’s about a 20 minute bus journey into the centre of Nagano and only a small village beside the hotel.

Breakfast was great but expensive. Dinner was expensive but all inclusive. Free night cap after 9pm. View was awesome.

The beds were so hard , we checked in as family of 4 and 2 were a thin bit of material on the floor. I guess that’s what they call a futon. Was a little far out of town, $50aud taxi ride. The hotel offers free shuttles throughout day though . Must pre book.

Older hotel but the staff are excellent. Big rooms which is a bonus in Japan. They operate as a resort and provide services to keep guests occupied and happy, eg. onsen, afternoon drinks and nibbles, nightcap, inclusive dining, shuttle to the train station. Well run place.

The rooms are older now and do need an update.

Rooms are spacious. Buffet breakfast was very good. I like that the hotel minimizes the use of plastics.

Checking in took about half an hour due to a long queue, probably because of high season for tourists at that time. Waiting tourists were provided snacks and drinks, at least. They charge a 'bathing tax/fee' even if you don't use the public bath.