This is the best hotel we stayed in Nagano. Apart from unlimited ice cream, the hotel offered delicious welcome cake with tea and coffee. The breakfast is 10 out of 10! We enjoyed the spa as well. The room is very new and seperate bath and toliet. Will definitely come back and stay!

The location is just 6 minutes from Nagano station, also close to the bus terminal for the ski resort we were heading. The public bath at the top floor was very relaxing with free ice bars. Good breakfast buffet.

There were only one set of two towels (one large and one small) for each person. Suggest an extra hand towel for the bathroom.

The finest hotel that we stay. I just love this hotel. Staff : really helpfull. Smooth check in check out Laguage : can store before check in and check out Room : i just love your tatami room. So comfortable. Spacious. Irom facilities : available 7eleven : 50 meter from hotel

I’m muslim from Malaysia and we muslim prohibited to drink or eat any haram food such ask that contain alcohol, emulsifier froom pork,meat, chicken. It really unfortunate for us not to try your pastries or anything that you offer. I would love it if one day if any muslim came to your hotel and can try your muslim friendly pastries. Im looking forward for it.

Convenient location. Friendly staff - free cookies for kids. Onsen is nice addition.

Dated decor. Breakfast very full need to line up.

Location, quality, view, room size, onsen, free welcome pastries and ice-creams everyday! On a nice day you can see the mountains of shiga kogen and hakuba from the lobby of the onsen! It's a few minutes walk from nagano station but is located in a more quiet area. 711 convenient store just across the street.

Maybe install a drinking water machine? Tap water is ok but having it filtered by a machine could be better. Maybe provide some paper cups in the onsen as well.

The twin room was quite big given Japanese standards. We loved the welcome sweets, the bath and the free ice cream. Super close to the station and easy to find.

This is only a minor thing but given the size and international flair of the hotel (frequented well by non Japanese, too) it would be good if the reception staff could speak at least basic English.

Hotel was a very short walk from Nagano JR Station and free ice cream pops (many flavors to choose from) were available through the stay Hotel guest only Onsen was on the 10th floor with a nice view! Breakfast was a good spread of basic western and Japanese savory items as well as Chateraise cakes and yogurt or pudding!

We stayed in a Japanese style room as we are a family of 4. The room wasn’t very big but it was comfortable. We enjoyed the welcome cake and the free ice cream and there was an assortment of snacks at the counter. The staff was friendly and helpful and we enjoyed our stay. The location was great for the train station.

Room was a bit on the small side.

Location of breakfast at the high floor was lovely . Breakfast was very good . Good choice of both Japanese and western food . I love the selection of cakes available will definitely find back agsin

The design of the room was abit old fashion. But looks new

One of the best experiences we had overall. We received so many gifts and the staff was extremely helpful. Small onsen is definitely a plus. Location is perfect. We received welcome drinks and cake, plus a gift as it was Christmas time. Also ice cream is available 24h. Hotel is clean and convenient.