The location of the hotel is fairly close to the train station. Easy walk, or take a bus for a stop. 7/11 across the street is nice. Pretty close to the bars in the city. Loved that they had washer dryer in the building. Rooms were nice and clean. Free coffee and manga rentals, if you could ready japanese.

Not too much to dislike. If i had to be picky, perhaps that they dont offer free Video On Demand on TV, but youre not there to watch TV. Oh! Also, if you plan on using the washer/dryer, they dont have a change machine, so make sure to have 100 yen coins handy. Not something I dislike, but its just a very slight inconvenience. Im sure you could get change in the front desk, or do what i did, make a purchase at the vending machine. Not a big deal. Not much to complain about this place.

The hotel is very well located, so close to the train station that we went by foot to the hotel. Breakfast is very good. There is a lot of Japanese options so you can try different foods. There is also a good number of options for vegetarians. There is a coffee machine free for customers.

The room is a bit small and the pillows, at least for me, a bit strange. Overall, nothing to worry about.

Amenities were aplenty - from free toiletries, loungewear/pj set, free locker storage and beverages. The bath house and sauna were a treat from skiing/snowboarding. Not to mention that the hotel has a very cute AI pet robot and the collection of manga/comic books and anime collectibles.

The aircon however is centrally controlled so some night were too warm that the sleep was uncomfortable.

Staff were super friendly and the room was very clean. There was free coffee and tea in the lobby area and a storage facility for luggage. There was also a very large library of Japanese comics - we weren’t able to read them but I’m sure Japanese folks would appreciate them!

The only downside is that the room was quite small so it was tricky to stash our gear and navigate the room.

This is a great value hotel with everything I need. Room is small, but the design is functional, it did not feel tight at all, surprisingly. ( 2 of us stay 4 nights in a Double room). Location is a little far from JR main station, but walkable and not in a busy area. Onsen is nice. 5 stars for breakfast, good quality, must try. staff are very helpful.

Nothing. I like everything.

We truly enjoyed our stay in this hotel. The room was clean and the bed with pillows was very comfortable! We especially appreciated that this hotel has an onsen, a library with many great books, a wending machine for free hot drinks, a washing machine, and a safe lock box area to store the luggage. Hotel is right next to the 7/11. Thank you very much!

nothing

A big thankyou to one of your staff. We were greeted by Jamie at reception and she was friendly and very helpful. She helped us by speaking English and she made us feel very welcome. Jamie was also there when we checked out, and she was just as friendly. She even agreed to use our phone to take a short video of our family leaving the hotel. Thank you so much Jamie.

None

Convenient hotel a few minutes walk from the station. Staff was very friendly and accommodating. Room was clean, although a bit small. I was highly amused by their manga lounge although I did not borrow any books. The staff was able to assist me in forwarding my luggage to my next hotel. Breakfast was surprisingly delicious and was slightly different each day.

There is nothing I disliked about this hotel. It is a bit farther from the station than most hotels I book when staying in Japan but it is still relatively convenient. Thankfully breakfast was included in my stay. Although it tastes great, I do think the breakfast is a little overpriced if you were to pay for it separately.

- Comfortable and pleasant bedroom with what felt like a new bathroom. Not as cramped as I was expecting. - Public bath on top floors was good though I couldn't see out the windows and it can get crowded at times - Next to a convenience store

- Further from the station (~10mins walk) and restaurants than other hotels

The overall experience in this hotel was good. They had a nice open bath for use, which is a very typical Japanese experience. Staffs were very friendly and the breakfast was very decent! They also had a manga/magazine library for you to relax and browse.

Overall facilities is a little run-down, but definitely sufficient. Don't come expecting a posh hotel. Location is about 5-10mins walk from the Nagano main station.