Amazing stay, no words, honestly! Great design, big and comfortable rooms, bikes for your use to go to the city. Even though a bit remote from the train station (just 5min by taxi, 1000 yen)/main sightseeing spots, I would definitely choose it again any time. Very sweet and helpful personell. No restaurant in the hotel, but possible to buy food food there (pizza, snacks), kitchen very well equipment and a bit pricey but very nice steak restaurant available nearby (7 min walk). Laundry available. We were a group of 4 and stayed in the very comfortable lobby hanging out until midnight. Just amazing. Thank you!

Nothing at all! Highly recommend.

The design of the hotel looks very contemporary, but the interior beautifully reflects the simplicity and natural materials of traditional Japanese architecture. The reception staff were always very helpful, including arranging taxes and booking the free shuttle bus for us. The location is a 5-minute journey from the major temples and attractions and has great views of the surrounding mountains. The communal socialising and dining area was kept scrupulously clean with free hot drinks available throughout the day. Overall, we would not hesitate to recommend this hotel to anyone visiting Nikko.

Beautiful design and new, comfortable bed, simple but homey lobby

We took the last train to Nikko and there were no cabs to be found in the train station. We called the hotel for a pick up service but the lady staff told us just to walk the 2km or so. It was so dark, we had so much luggage, and a 10-yr old girl was with us. It was mostly a semi-steep uphill climb in the dark road and we stopped half way thru. We went back towards the train station and got help from the nice policemen. Sad that the lady staff didn’t seem to care about our safety and convenience.

The friendly & efficient Team- always present yet unintrusive, the room was a good size and designed for comfort, aesthetics & efficiency, the bed & pillows were VERY comfortable, the shower-wow!, cleanliness, decor, shuttle bus service, communal dining table which allows for human connection for those who want it-we met lovely people, sitting area, the practical & efficient laundry facilities (and yes soap is included in the reasonable rates), the kitchen facilities. It's a great formula for people who are prepared to be fairly autonomous.

Nothing. I knew what to expect and got more, thank you.

The reception desk team is amazing, we have not seen such a concern to our health as we got from the reception desk team. My wife didn’t feel well and I wanted a doctor to check her. To make a story short we were accompanied by one of the reception team to the office and she was with us almost 3 hours at night in the rain translated for us what the doctors did and etc.. We took the check up tests in the parking lot in the car and the receptionist was outside in the rain for 3 hours!!! She was amazing!!!! We thanks her a lot Because of her we managed to understand the process and got the right medicine

This is a three floor hotel about 20 minutes walk uphill from the town of Nikko and about a half hour walk from a group of amazing temples and shrines. (Nikko itself is not particularly nice or interesting, but it is a transportation hub for the national park and mountain sites/hikes, and the hotel runs a shuttle to the city in the morning, and to the hotel in the evening; the Nikko shrine is one of the most beautiful in Japan, and the walk from the hotel along a winding country road is beautiful.) The hotel rooms are very spacious for Japan, well-designed and -equipped. Beautiful view if you are on the third floor. Very nice lobby/common spaces, including a communal kitchen; there is no restaurant in the hotel, and nothing in the area, but the hotel has frozen pizzas and other foods from a very good local bakery that you can heat up in the kitchen. The people working in the hotel are extremely nice and helpful.

The hotel is pretty isolated. There are cabs in Nikko, but if you don't have a car and don't like to walk, the logistics could be a challenge.

Became obsessed with Fairfield by Mariott's other locations after this stay. The beds were one of the best during our 2.5 months around Japan, it was hard to beat. The kitchen was adequate with the free coffee machine and a great toaster. We enjoyed our simple yet luxurious stay here. There was a nice Chinese restaurant up the road and a food court like establishment down the road 'Green Terrace'.

Nothing that we didn't like but it might be nice to consider. As a hotel that doesn't have a restaurant, it would maybe nice to provide a discount voucher for a restaurant nearby. Some hikers also left their shoes in the corridor which is understandable with the possibility of dirt however it caused the corridor to have a bit of a smell.

The hotel facilities are amazing, everything is so clean and modern.

It's a bit far from the town and you need to get a taxi unless if you want to walk, which is at least 30 minutes up the hill.

Beautifully designed, modern and new hotel, lobby area was so comfortable with a good pantry.

Only 5 buses a day to take you to the station and city centre. Not near enough to walk, taxi is the only option if you don't drive.

This is a very comfortable and clean hotel. The staff were very helpful and kind. There is a large car park in front of the hotel. The rooms are large by Japanese standards. We were able to check in early which again is unusual in Japan. There is free tea and coffee at all times. The on-site laundry was very useful for us.

It is about a thirty minute walk into Nikko. We were traveling by car so it wasn't a problem for us. The hotel provides a shuttle but it only accommodates 5 people so you need to reserve. There are no restaurants near the hotel.