Kazumichi Fujita San and his family are great hosts. They are very friendly and helpful. Fujita San gave us some hot packs for our sightseeing because the weather had turned cold that day. Night before our checkout, Fujita San also offered to drive us to the station. But we didn't want to trouble them, because knowing they were busy with managing their business. On check out day, we walked to the station. Fujita was on his way back to the hotel. He spotted us on the roadside and insisted on sending us to the station. He told us that his sister texted him that we had just left the hotel. We were surprised that they even packed japanese souvenir snacks for our checkout. We felt so blessed to stay in this hotel with such hospitality. It would be wonderful if we could communicate in japanese to express our gratitude and thankfulness for such such a great stay.

Nothing

The owners, Fujita San and his wife, are wonderful host and people. You feel at home from the first moment you enter the door and don't want to leave. I booked originally 2 nights only but I took a 3rd spontaneously because I felt really welcomed. They brought me with them to a lantern festival 1 hour from Nikko and offered me the experience. Two people who do their job with passion and each customer is important. I loved the concept of the small pension because you are part of the business, not just a number. The accomodation is maybe a bit out of date but very clean, that's what matters to me. You can reach by bus from Tobu Nikko station (line 2D) but there are not so much trips, however for me that I don't mind walking, I have done also on foot, about 30 mins

We loved our stay in Nikko. Nikko is the best place in all of Japan and pension L'escale is the best place to stay at. The owners were lovely and very kind. They gave us a lift to the station with our bags and even little good luck souvenirs for our journey. You can tell the place is looked after and the owners are passionate about their business and exploring Nikko. We also borrowed snow shows for our January walk to the marshlands. Hopefully I will get to stay here again!

Leaving Nikko. 3 days was not enough.

This is an exceptional place to stay in Nikko. The room was basic but had everything I needed and was very comfortable. The owner and his wife are amazing. They were so kind to me during my stay giving me advice, taking me to the station and even giving me some warming pads as it was unusually cold while I was there. The breakfasts and dinners are delicious and highly recommended.

I had a fantastic stay at this hotel! The vintage-style decor gave it a charming and elegant atmosphere. My room was exceptionally clean, spacious, and well-maintained, making for a very comfortable experience. The highlight, however, was the staff—extremely hospitable, friendly, and always willing to go the extra mile to ensure a pleasant stay. Highly recommended!

Kas was AMAZING! Wonderful hospitality! Went the extra mile to make sure we were well taken care of! I wouldn’t stay anywhere else in Nikko. Bathrooms were huge and had large tubs for bathing. Kas and his wife speak very good English so it made communicating easy.

No complaints whatsoever.

The staff were very friendly and accommodating. The owner/chef made excellent dishes and pastries (and I am a professional chef, so take that into consideration in this assessment). I’ve been to Michelin star restaurants that weren’t as good.

The hotel is close to Tobu Nikko and JR Nikko station. It is a Japanese style hotel and the owners of the hotel are incredibly warm and lovely people who ensured we had a comfortable stay. I and my family are vegetarians. They accommodated our food preferences and prepared a FANTASTIC meal.

Delightful quaint and quiet pension. Exceptional service from the hosts who went over and above to ensure we had an enjoyable trip to Nikko. They were really knowledgeable of their area and gave very good advice to ease our sightseeing. Appreciated the lifts for our sightseeing, and the gifts given to us. Thank you very much.

Nothing

Owner is very very good, he is very friendly and provide the exceed service quality. Feel like we stay with our friend's house. It may not have very good facility same as the hotel but it's good enough as we stay in the home