Staffs are friendly and helpful. I was late due to some schedule change at the day check-in, and they prepared a bento box for me, though I had just missed the dinner time. The dinner and breakfast are great also. The room is clean and spacious. The Onsen is great. Overall I found this is a great-valued property. I was travelling alone so I could not try many facilities like the mahjong room, karaoke room, game room, etc. But I can see there are options and could be a great place to travel with friends and family.

The facilities are a bit old. Dim corridor lights, ageing wallpapers. Not a big deal tho.

Good variety of food for breakfast and dinner. Dinner was spectacular with different seafood items. However, most of the dishes are the same day to day. Guests are given specific timing so that the crowd is manageable. However, don't be late. The buffet food will run out in the last 15mins. Guests can choose from different size yukata to wear. Thus, you can pack a little less clothes. Amenities are packed in a plastic bag for convenience. If the mattress is too thin, get another from the wardrobe and make your bed double mattress. It would be a 15mins walk from Kinugawaonsen station to the hotel, but it is worth renting a car.

There is a public and private onsen. The water is very hot but what I didn't like was that the chlorine smell was strong and sting my eyes. Perhaps that is the hygiene requirement. The bath towel that was provided was too worn out and a little small. Good enough for Japanese size but too small for anyone bigger. Anyway, they should replace the bath towels, it's already thin and rough.

We loved everything! great hot spring, great food, comfy room amd futon, great staff service :) Many Yukata variety was also fun. Facility was fun with karaoke room, game rooms, massage chairs, comic reading space etc. It was close to everything also. Private bath reservation was a surprise option especially for my foreign husband with tattoo. However it was competitive to book, hopefully they add one more private bath space :)

nothing really.

Although the Hotel itself seems a bit old, the rooms and facilities were very nice and comfortable. There were Karaoke Rooms, Ping Pong and Biliard Tables and a Manga/Massage Chair room (reserveation for Karaoke/Ping Pong/Biliard was needed, but free). You even could reserve a private Onsen Bathroom for yourself/your group for free (30 min). And you had lots of things to eat at the Buffet, which had also free alcoholic beverages (I think).

Everything at the buffet, except the Tempura, was mid

Old fashion style hotel. There is lots of amenities like game room, karaoke, table tenis, billiard or manga room. The public onsen is nice, but unfortunately without view. Maybe private onsen has better view, because it is on the 2. floor, but I used it in the night, so I'm not sure.

It was very nice to enjoy Japanese hospitality in the room with green tea and small snacks, but the tea cups are plastic, it kind of spoils the experience.

Great food choices.

Location seems far from the train station. We arrived late and had 20 minuted to have dinner. A staff told us to grab as much as we can and ended got kicked out and couldn't consume what was taken. Was very confuse with the situation. Could have atleast allow us to finish the meals and not waste them as staff was still cleaning up.

It is actually a hotel that offers more than what it costs. I booked the room with river view, the room is spacious and clean. It have public onsen and private onsen but you need to arrive early in order to book the private onsen. The meal is delicious and they even offer free flow alchohol drink at dinner!

None

Buffet breakfast was good and filling. Only a few minutes walk from Kinugawa onsen station. Baths were spacious and good temperatures. Sauna and cold bath also. Room was quite spacious. From the hotel I was able to walk around the entire town of Kinugawa and see everything. It is also close to the observation point.

Perhaps the breakfast could have some changes from day to day.

Close to a beautiful bridge and river, big room, comfortable beds, big onsen, friendly staff, free beer at dinner buffet. Comfortable yukatas of different colours to choose from.

Hotel is a bit dated and a bit far to walk from the station. Buffet is the same every day.

Everything you need is there. Greeeat buffet. Amazing value for money!

Nothing really. I was upset to get a room without views (there was the restaurant building in front).