We booked Haruki for a birthday celebration, and it was an excellent choice. The whole family loved it, especially the private family onsen, which made it extra special. The zen garden was very calming. The cherry blossoms were beautiful. It was located right next to the river lined with cherry blossom trees, which was heavenly to stroll through. The staff was truly lovely, always service with a smile, attentive, and loads of great local recommendations. The ryokan was full when we stayed, but we never bumped into any other guests and had access to a private onsen (there are 3) when we wanted. It felt very private and peaceful. The room was good size. Recommend the delicious breakfast option for the experience. It was good value for the service, quality, and facilities.

It was perfect!

During our stay at Bettei Haruki, we were delighted by its prime location, just a short walk from some of Beppu’s most beautiful onsens. The ryokan itself offers private onsen facilities, providing a serene and intimate bathing experience. The highlight of our visit was the exquisite dinner—each dish was a culinary masterpiece, showcasing the finest local ingredients. The warm hospitality of our hosts, Riyota and Mori, made us feel truly welcome and added a personal touch to our stay. For those seeking a blend of traditional charm, exceptional cuisine, and genuine hospitality, Bettei Haruki is an outstanding choice.

The food was amazing. First time experience with Kaiseki menu and everything was exceptional down to the appetiser drinks. Loved that the menu showcased a lot of regional specialties to Kyushu, especially Oita prefecture. The location next to a stream was very peaceful. We enjoyed sitting and listening to the river. In room onset was great though the water from the hot spring is very very very hot (good thing they warn you in the introduction video) and loved the little touches such as females being able to pick their own Yukata pattern. Futons were very comfortable and plenty of tea and coffee available in room. A special thanks to our Ryokan host, Ryota, who tried his best to convey everything to us in English (and did so very well) and extended every hospitality possible to in an impeccable manner. We would 100% return.

Almost nothing! Maybe the cleanliness of the outdoor chairs but that is nitpicking!

Staff were very helpful in particular Ryota who helped us with many requests including travel arrangements. The room was comfortable and spacious enabling us to relax easily. The food was a real treat.

The checkout process was appalling as there was the initial advice that my credit card (used to secure the Booking) was unable to be used to pay for the stay. It took around twenty minutes for this process to be finally resolved and we nearly missed our travel connection because of the delay.

A very good place to stay in Beppu, close to the hells. Easy acces by bus from Beppu Station. Employees are very welcoming, kind and professionnal. If you want to try a real immersion in à traditional ryokan, this hotel is perfect. I truly recommande to try the traditional diner and breakfast ... delicious ! The private bath are also a great plus !

It's quite near to town & the parking is just in front of the place. The inroom onsen is great & there are some Sakura trees around the backyard.

Think it's a bit pricey for it's location; it's on a fairly busy road. However, it's probably just my preference for secluded area to stay.

Great ryokan experience with delicious well-selected food. Very friendly and welcoming staff. We only regret that we happened to be in Beppu for only one night and it was the night of fire festival. Unfortunately, we missed the whole thing, because we had a dinner at the time of fire show. It’s just an another reason to visit Beppu again :)

i love the attentive service of all staff in the hotel. they always wear a smile and try their very best to communicate with me in English. Food is EXCELLENT ! we order half board with both Dinner and Breakfast. Food quality and choices are top grade ! I would come back for next time!!!

the carpet in the room. Not sure how clear it is as we have to sleep on it with futon. I was a little worry about the hygiene. It would be best to remove it.

Very lovly traditional Japanese hotel with both Tatami and western style sitting area. Only 6 or so rooms and both in room onsen and hotel onsen(private and larger than inroom onsen). Dinner and breakfast are both excellent. We stayed for two days and the menu's are different. Staff speaks good English and very friendly. The hotel is about 20 minutes walk from the center of the he'll onsen. But the walk is very lovely.

Both night dinners of shabu-shabu & sukiyaki was excellent served with wagyu. The grill dish of fish wasn't as nice as it didn't had sauce to dip & a tad too dry.

Every details was near perfect, though I would prefer in private onsen in the room to be larger for 2 people. But we did enjoy the bigger onsen that the facility provided.