Great location, close to springs, hells, in a lovely part of town. Able to book out a bath privately so it was great to arrive, go for dinner then relax in the bath before bed. Comfy futon beds. Staff very helpful - we dont speak Japanese but they have key info in English and are good at using Google translate for anything else.

Not a negative but just advice if you've not had a Japanese breakfast before, perhaps just order for one day or when you're there as we found it very big for early in the morning and to have every day!

The owners were super helpful, nice and very patient in answering my many questions even before my arrival. Despite the language barrier, I sensed that they really wanted to look after their guests. I arrived earlier on the day of check-in in heavy snow with my heavy luggage all wet, they dried it and moved it to my room before I returned later for check-in. Communication was excellent and really interactive (the best I have experienced!). Arigatou gozaimasu!

Nothing. Everything was great!

Really great accommodation, offering private bathing facilities as well as being in an amazing location. Super easy to walk to top tourist locations but also be right in the heart of a lovely town. Highly recommend.

It was interesting experience to feel what does it mean to stay in ryokan.

It was hard for us to sit on the floor while eating as we were not used to it.

The staff was very nice and helpful

There is a curfew after 23:00 and the bathing facilities has a mildly confusing system

Private onsen

Toilet without wash basin

Dinner was delicious. The lady was very friendly.

Warm and nice staff, great to have kashikiri hot spring bathrooms, nice view of the city

Yummy dinner and breakfast.

We need to do our own beds.

Onsen on property Spacious room Dinner and breakfast very good

It was a bit tired