The room was beautiful and spacious, with a fantastic view. The staff were all very nice and accommodating, even to our food allergies at the restaurants, even giving is completely different side dishes that were all outstanding as if they had been on the menu!

The only thing we disliked was that it was raining one of the days and we couldn’t enjoy how perfect everything was as much. The property is fantastic!

Switching on ceremony

There needs to be more preparation for the switching on ceremony. After we reserved the ceremony I wish that I would have gotten a follow up email with more details. I wouldn’t want the surprises to be revealed, but it is too stressful to wait until 15 minutes before. Also, a cart rental should be included in the package.

We don’t usually write reviews but we wanted to write a special mention about one of your team members, Takeshi Kotaka, who was incredibly kind and attentive. He went out of his way and made our stay feel very special.

We were sad that the pools and beach weren’t open as it had been the reason for us booking our stay here.

very, very nice hotel I feel like the property itself looks much better than it has been marketed . there are four of buildings, so depends on your choice of room type. some rooms are bigger. Some rooms are smaller some face the ocean, some face the mountain/pool. really nice private beach, stars seeing activities , golf court and great options for breakfast

it is quite a distance from the airport but definitely worth the travel

Location is very good and rooms on up floors with jacuzzi on the balcony

To many rules and you need to pay for everything, also gym! Not including in the price

perfect resort nice staff private beach

NA

very spacious with lots of things to do

had to pay for every thing additional you wanted to do.

The hotel was clean and the staff were very friendly. It rained the whole weekend of our stay. We found there were not many places around the hotel where we could relax and have a coffee/drink and maybe play cards. ( we were an all adult party). Something I think would be a nice addition. The weather certainly meant we were not able to fully enjoy the hotel’s facilities.

Everything was an additional charge. Whilst it was a bit frustrating we thankfully did not have young kids who would constantly be asking for things.

Great location, ideal for golf enthusiasts and young families alike. Perfect for a relaxing getaway with plenty to enjoy! We had the room with a spa.

Everything at the resort comes with an additional fee, except for the bus service. If you're planning to visit, be prepared for extra costs for the facilities. Also, it's worth noting that you can't access the pool if you've been drinking.

Mostly good service

I was charged for the first night that I didn’t stay for. At check in I explained this but didn’t seem to care about that.