This is a large, excellently situated hotel very close to Namba station and in the heart of Osaka’s nightlife. In spite of this it was quiet and comfortable. The staff were really friendly and helpful. One of them was particularly helpful with our luggage transfer. We had a family room which was very spacious by Japanese standards. The décor is a bit old fashioned - gold and marble - but it’s in great condition, no complaints at all about that. The beds were comfortable and there was powerful A/C in the room. The bath and shower in our room were spacious and very nice to use. The whole hotel was very clean. The Sake tasting tickets were good. Breakfast buffet is available but is over ¥2000 per person - we got breakfast at nearby bakeries instead.

My only slight negative is that the lobby smelt slightly of cigarette smoke, there might be a smoking room down there. The floor plan showed that most of the rooms were nowhere near as big as the family room we booked, which had 3 beds and a sofa bed and gave us tons of space.

The real highlights were the welcome lounge, incredible breakfast, and the ability to vacuum suck our clothing pre departure. The hotel is close to the train station and in the heart of the neon light district.

Even though our room was no smoking, our floor smelt of it every time the elevator doors opened. As a non-smoker, it was offensive to feel like we too and our belongings were absorbing that smell. The beds were average, and the carpet and walls were not clean. The lady at check-in was the least interested Japanese person we came across on our 2 week trip.

A lovely hotel with nice amenities. Laundry and Welcome lounge is a huge plus. Just be aware they are well used...very clean still. Vacuum sealer for clothes is a genius addition. Large self serve baggage storage area free to guests. Rooms are nice and somewhat quiet (not a lot of noise outside anyway). Not as clean as I'd like but acceptable. I definitely made use of the disinfectant they provided. Mini-fridge, coffee maker, kettle, safe and hairdryer in room. Pajamas, soap, shampoo/conditioner, qtips, cotton pads, brush, razor, and toothbrush/toothpaste provided. Staff was friendly and helpful. Breakfast should be pre-purchased if not included. Large buffet with selection. It does fill up at opening so you may have to wait. Popular hotel so elevators and lounges can get busy. Location is near a few train stations so easy to get to. Covered pedestrian street outside. Minutes to Dontonburi. Nankai railway airport express to KIX is nearby (rapi:t) Super convenient (and with escalators so no carrying luggage up stairs)

Staff was fantastic and friendly. Excellent location for people who wants to be near to almost everything (train, shopping, food, games, attractions). Awesome complimentary lounge services and laundry facilities for guests. Keep up the good work.

To us, the rooms are bit warm even when we lowered the temperature. However, we do understand it is winter time and most people might prefer warmer rooms instead. There are some stains on the carpets but not a big deal to us. Overall, rooms are excellent and we enjoyed our stay. We do dislike the guests who are loud, inconsiderate and rude to the staff and other guests.

Location was fab and the hotel was quiet despite being in the middle of Namba. Bed was comfy and room was very clean and was larger than we expected. Loved the guest lounge which had a good range of drinks and snacks. Staff were helpful about receiving and sending on our suitcases.

Our room was very dated and needed a refresh. Marks on the walls and carpet. The luggage room does not have enough secure lockers so we had to use a coin operated locker outside the hotel to store our backpacks before we could check in, but there is one literally next to the hotel so wasn't a massive deal.

Great location near the station, restaurants, shops - super convenient with kids. Sake from 3 pm to 8 pm at the lobby was great.

Take note to clarify on the number of beds per room. I had a booking for 2 adults and 2 children in a room but only 2 beds were provided and the staff could not let me have an additional bed as the housekeeping had gone home for the day (at 2 pm). Thankfully the receptionist and I managed to brainstorm for solutions and in the end I decided to upgrade the room - which worked out well.

Location was prime. Right in central Namba. Super easy to get to anywhere from the hotel. It's right in the middle of a shopping arcade, so plenty of food options well into the night. Unlike a lot of other hotels on this trip, this hotel had plenty of elevators and I didn't have to spend much time waiting for one. The rooms were comfortable and bathroom was reasonably sized. The front desk was also able to ship our bags via delivery service direct from the hotel. They even called our next hotel to confirm they could send.

Only minor complaint is that there's a two stage elevator. You have to take one from ground to lobby, then take another from lobby to room floor.

I MUST correct my review. First - I want to apologize to Namba Oriental Hotel - I was wrong about my Porter bag. My husband packed my Porter bag and I didn’t know he did. I didn’t think of asking him if he knew where the Porter bag was. I am very sorry for doubting the integrity of the hotel and their staff. The breakfast buffet was absolutely delicious, the location is convenient for all the attractions, shopping in Osaka. The front desk and restaurant staff were friendly and always had a smile on their faces. I would highly recommend Namba Oriental Hotel, I definitely would stay here again.

Nothing much.

Fantastic location; proximity to the popular shopping districts and subway. Plenty of eateries around the hotel. The free lounge access is a plus.

Room decor is old and there are plenty of stains on the sofa(they recently renovated the lobby, lounge, restaurant and laundry room, except the rooms) No phone in the room, if you need anything you have to go down to the reception. And there’s no safe box in the room to put your valuables.

The location is perfect. It’s suitable for family especially when you come with the elderly because it’s really near the subway station/Shinsaibashi /namba walk/ less than 5 minutes walk to Dotonburi. There are many restaurants around here. The facilities is great too. My father really love the coffee machine in our room so he don’t have to go outside when he want to drink some coffee at early morning or at night.

I think the air conditioner is quite hard to control but fortunately, the weather was cold. So it’s OK.