Location - close to the JR line and subway and also to the Castle. The view of the canal and the cherry blossom trees were very pleasant to walk and enjoy the atmosphere. Staff were all very pleasant, helpful and informative. Special mention on Mr Nishida , Taw and Zaw .

I understand it is a business hotel but the breakfast is too expensive. Also on 14 April check out time was 12 noon but my flight out was at 9.10pm. I requested for late checkout, but was denied! and were asked to pay for quite a high rate for a 1 to 2 hrs extension. Because of the cost, we did not extend. We taught that after staying for 5 days, we could at least get a complimentary extension for 2 hrs. That did not happen. We also stayed in Hotel Granvia Kyoto and they were more accommodating with extension of time for late check out for 1 hrs!,

Great location: You can get the train from KIX airport to the hotel. It's a 5 minute walk from the Osakajokoen train station on the loop line and it's easy to get to even with a big suitcase (Tip: Buy a prepaid Icoca train card which makes it much easier to travel by train) Fabulous breakfast: Book breakfast. It's an absolute treat! Both Japanese and Western breakfasts and caters for all diets and all tastes. Bar with a view: Spend an hour or so in the sky bar on the 18th floor. It's not cheap but it won't break the bank and the view is stunning. Room itself: Very comfortable mattress. Air conditioning. Large rooms. No UK or European TV channels. Only CNN. Large bathroom. Shower in bath tub so no extra shower. Pyjamas provided. But take an adapter as there is not one in room for mobile phones, electric toothbrush etc. Tea and coffee making facilities in room. Hotel: 6 elevators. Patisserie and Café in the spacious lobby. Fitness centre with 20m pool BUT not included in room rate. Approx 25 EUR for a day pass. Quick tip: Get an eSim for Japan before you leave. Absolutely priceless. I purchased one from Nomad but there are also other providers. (I was using about 0.5 GB a day with Google maps as a guideline)

The location was excellent - close to Osaka Castle and JR line Osakajokoen station... the room was spacious and big with direct view of Osaka Castle....the reception staff and room keeping staff went out of their way to help and guide us...10 on 10 for that...

What we were upset with was that we were given only 2 complimentary bottles of water per day and when we asked for additional bottles we were asked to "pay" for them (450 yen per bottle)....this is unfair as the hotel needs to understand adults and children cannot live on 2 bottles of water and charging for extra bottles is unfair. Last but not the least we were expecting a 5 star hotel to have a 5 star buffet breakfast...but what we again saw was limited and repeated buffet...disappointed big time....maybe the hotel management needs to visit any of the gulf countries to truly understand what a buffet breakfast is.

Location near JR line and metro. For those travelling from/to Kansai Airport to/from hotel, taking the JR Osaka Loop line from/to Osaka Jo Koen station, takes about 1hour 20mins without changing train. Hotel room is quiet, clean and spacious, for 3 persons. There's a Ice making machine on our level. Room amenities besides provide shower/shampoo and hair treatment bottles, also disposable slippers, comb, toothbrushes, ladies facial lotion/makeup removal/moisturizer, shower cap, hand bar soap, razor....bottled water, English tea/green tea, coffee, sugar, creamer for each guest, all top up everyday once guest uses. Yukata also provided(one size fits all), so I don't have to bring pajamas. Room service is very well done everyday. The breakfast served Western and Japanese food, very good variety. We enjoyed the breakfast.

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Excellent location for our purposes (concert at Izumi Hall, visiting castle grounds). Beautiful, if slightly dated decor; feels like an old school luxury hotel in a lot of ways. Staff were superb across the board. Breakfast was amazing although pretty expensive. Other dining options seemed great although we did not have a chance to try much. Room was spacious.

Overall extremely satisfied. The bathroom could have been cleaned a bit better (a few strands of hair were found around the counter area). Beds were on the firm side, but comfortable enough. Some may find the location out of the way from a lot of Osaka attractions, but for us it was perfect.

Some might find it a bit off-center, but we loved being able to see Osaka Castle from our room and found the many metro stations around the hotel perfect for getting around. It’s a large hotel with numerous restaurants and shops. The outdoor pool was closed due to the weather but looked incredible. The team is highly professional, attentive to every detail. Breakfast is excellent, with a wide selection and great quality. A very classic hotel that will need some renovations to maintain its charm and grandeur.

Price point is superb - versus the usual international hotels, a similar price point got us an entire suite which was great as we have energetic kids. The suite also came with complimentary daily morning coffee/tea service, as well as a (one-time) 30min massage. Staff are friendly and helpful, which I especially appreciated as we were travelling w younger children. They were responsive from before we even checked in (we had emailed before arriving with questions about transportation and logistics), and then throughout the stay (helped us get last minute bookings at hotel restaurants several times). Unbeatable peaceful view of the Osaka castle. Modern internet enabled tv's with all the usual apps installed. Good breakfast with both western and japanese/Asian options. Looking forward to returning in the future! ♥️

Very little to not like, in my opinion! But a few things that stuck out (though none of this would prevent me from coming back!) - No cutlery in the room (though room service was very quick to bring things up); only one toilet even in a suite sized (makes a difference if you have 4 ppl in the suite!); breakfast spread was the exact same every day - would be nice to have a little variety. But none of this would prevent me from coming back next time!

The location is good, right by the station, and we managed to get to everywhere easily. We loved the breakfast buffet - there are great options and the staff were very attentive. The room was big and we had lovely views of the castle. It was quite a cosy room and felt homely

Laundry is quite expensive here - it is designed for business men understandably, but an option for the traveller would be useful The hotel is rated 5 star, which is shown in the food and the service, but is not reflective in the rooms and the hotel itself - which is quite dated. It was our first time staying in a 5 star and we expected to go "wow!" With our room, but instead we more thought it was a nice 4 star. It lacked a wow factor of the hotel itself- the lobby feels like a shopping mall, rather than a 5 star lobby. It relies a lot on it's views Despite these things though, we still had an amazing time at the hotel

A large five-star hotel with a great view of Osaka Castle. We stayed in the Luxury Junior Suite. Unfortunately, it was just for one night, but we would have loved to indulge in this room for longer. The hotel is conveniently located near several metro lines within walking distance. It’s a big hotel, which some may love while others may not. However, the five-star experience is evident throughout—service, hospitality, and restaurants are all top-notch.

We booked a room with a castle view and it was absolutely amazing. The cityscape we had was incomparable. The room was large and the beds were comfortable. Check out isn’t until noon which is unusual these days and we enjoyed having an extra hour in the morning to relax. The reception staff and bellboy were lovely. The location is excellent - a ten minute walk from the castle and well connected to the rest of the city by Osakajo station which is 2 mins walk from the front door.

My husband was told he wasn’t allowed to take a Coke up to the room so he had to finish it in the bar. We didn’t really understand why that was. Also the hotel is quite old fashioned and a bit tired and in need of some new furnishings, so that was a bit surprising given the price.