Second time here and the main reason I came back was the unbeatable location, seamless transfer to and from airport train (Nankai Namba station is at the 3rd floor, hotel is at the 6th floor). Advantageous for those with lots of luggage (we had 3 prams and 4 large suitcases) who don't want to spend too much on private transfer vehicles. Also, the Midosuji Line is right smack under the same building, making it easy to take this train all the way to Shin-Osaka Station if one is using the Shinkansen. But the pros don't stop there. The lobby looks dated but don't get intimidated, the rooms are modern, clean, and surprisingly spacious for the price range in this part of Osaka. The breakfast buffet is amazing, a good mix of Western and Japanese food. The selection varies a little only though, so one might get too tired of the same food. Nevertheless, it was always enjoyable. Staff are very attentive and nearly all of them speak impeccable English, which is very helpful. I had to coordinate with my previous hotel for an item we lost, and the staff (Mr. Thongsy) assisted us in calling the previous hotel, as he could speak Nihongo and English well. The item was delivered and they kept it for us, hence the staff were very trustworthy and dependable. It was such a breeze also to request for extra items (towels, toiletries, etc). Definitely my go-to hotel when in Osaka.

Breakfast choices might be too repetitive for those on longer stay (we stayed 6 nights but interrupted by a stay in Kyoto).

Location is excellent. Easy access to shopping and food as well as transport from Namba station. Extremely convenient if you’re taking a train from Kansai airport as you can take a lift up from the train terminus. Staff are efficient and courteous. Loved the music choices in the breakfast room.

Breakfast is good but not excellent. Pod coffee is a bit hit and miss — a good automatic machine can provide a taste similar to an espresso machine. More made-to-order options (eg omelettes) would elevate this to a five star experience. Decor also needs an upgrade, as do the showers. The style is very 2010s.

The location is the best feature about this hotel. You take an elevator down and you are LITERALLY at all of the shopping. Of course you are literally on top of the Osaka Namba train station so it makes it super easy to get around. The rooms are decent for sure: There is a nespresso coffee maker, water bottles in the little fridge, plenty of outlets and the shower has great water pressure. I wish the towels were softer and larger, however. The hotel buffet breakfast is fairly decent, but definitely not the best we had in Japan. Note: They do have gluten free rolls for breakfast if you ASK them - they're not put out, but that's a great item for folks who are gluten free. We found that most of the items on the buffet were lukewarm at best, but we've read that this might be more of a Japan thing. The concierge staff at the hotel is GREAT - USE THEM for ideas on where to eat. Pro tip: Go to the basement of the Takashimaya department store which is right down that elevator. They have a TON of food options you can grab and go and eat in your room, or eat outside in the large patio/park area outside of the hotel (not sure what to call it). Note that you are on the hook for finding trash cans in Japan - it's a challenge! There are also small 'shops' in that basement area with incredible pastry treats! This is a do not miss! We had a LOT of luggage (because of all the shopping) and we needed to head to Kyoto. There are several ways to do this. We decided to take a taxi to Shin Osaka, and catch the Shinkansen to Kyoto. Yes it's more expensive this way and overall probably takes longer, but the Shinkansen has great options to manage lots of luggage. Of course you can do the cheaper option of taking a local train to Kyoto from Osaka Namba (and also transferring if my memory serves me correctly), but we chose the other route and it worked out great.

There were only two towels in the bathroom at one time, and they were small and not very soft.

I liked everything ! The hotel have the best emplacement ever, right on top of the Namba station, you have everything you need for your trip either it’s train or subway, very practical and such a gain of time for every day start ! It’s on the sec floor and the emplacement is well indicated with signs so looks for it. Entrance is on the right side with elevators. (Check the picture) I loved the breakfast. I don’t understand why some people were saying it was repetitive when it wasn’t. Yes you can find some of the same food the next morning, however they have a large choice, you can eat continental, European etc. With fresh fruits everyday. The view was breathtaking ! On the 36 floor, you can see all Osaka. Hotel is considered expensive but I don’t think it was as it included breakfast every morning, and a free access to the pool and the jacuzzi that I enjoyed a lot on my arrival day. Helped me to relax from the long flight I had before. The whole hotel was very clean, peaceful and quiet. You’re close to dotombori yet not too close to get bothered by the noise. The staff was nice, and efficient. They filled the luggage transfer to my other hotel for me and everything went well. The aminities were good, there were a coffee machine as well as one for the tea in my room. The view of my room was a show to itself each and every night. Thank you for a pleasant stay

I thought I have lost my room key so I went to the entrance desk. They helped me straight away, the problem is that before they do they didn’t checked who I was first. It only have been done when I mentioned it but it wasn’t really convincing, more like « oh yes ». So I think the security should be improved. I didn’t feel unsafe the whole time I was there except when this happened. Makes it seem like anyone can simply enter, say they lost a key and a room number and there you go. So it must be improved asap

Great location and comfortable rooms. Great concierge team.

Nothing.

Everything! 1. Location, Location, Location. The hotel is located right above Namba station, where you can get a direct train from KIX airport (40 mins). We followed their instructions and had NO issue finding it at all, so don’t listen to others who complained about getting lost, just read the instructions carefully and you’ll be fine. The hotel is next to Takashimaya, then opposite is Ebisu Bashi-Suji which takes you all the way to Dotonbori, and the next shopping / dining alley (with Starbucks at the entrance) will take you directly to the Fish Market. 2. The staff were super friendly, from check in to breakfast. Nam (the tall Asian man with glasses) from the breakfast staff was very attentive, caring and naturally friendly although they were all flat out during our stay. Seeing the breakfast staff run around like crazy there made us appreciate how lucky we are :) 3. Their pool and gym are great, we got to use them daily during our 10 day stay. 4. Our room was big compared to most hotels in Japan (I’ve been to Japan 4 times for holiday). Nice city view too.

I believe the variety of the breakfast buffet could be improved at no extra costs to the hotel. Having the same food for 10 days were a bit boring, so we ended up just having the healthy food (salad, their sesame sauce was so delicious!), boiled eggs, porridge, and fruits.

The staff were all extremely friendly, it made a lasting impression and really shaped our experience. The bar on the top floor had exceptional views and incredible drinks. The breakfast buffet in the same location was decadent and such a treat each morning. The rooms were very comfortable, plush beds and decent size. I also enjoyed a swim at the gym and thought the architecture was an interesting surprise. Overall we felt pampered and well looked after.

We found the hotel impossible to find! Google maps was struggling to get directions, as there are more than 25 exits from Namba station. It took me a while to realize that the hotel is actually above the station. After a day or so of staying at the hotel I understood that there were signs pointing to the hotels location, but it’s easy to miss especially if your Google maps is telling you to take a different exit.

The hotel is perfectly situated for transport between Kansai and the city. So convenient the Rapiit train and not expensive. If you want to shop and eat, the hotel is perfect too. And the concierge can tell you about the best places to eat. To explore, a variety of public transport is right at the doorstep of the hotel.

Non-Availability of vegetarian food

Located within the Namba train station complex, the 5 star hotel provides convenience, safety and comfort. Although we could have stayed in Umeda district since we were using it as a base to visit the Nankai region it gave us a taste of both local and regional sites through the many train lines passing through it. The hotel also provides many amenities and beautiful views from its restaurant on the top floor. The staff were extremely helpful, most were conversant in English, specially the concierge section.

It was hard to find since there was no visible main entrance from the street and the access from the station is hidden.